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CD-RW and Windows 2000 Prof. Problem

aprillougheed
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I have a Presario 5888 AMD700 with 2 CD's:  DVD & CD-RW.

I upgraded to Windows 2000 Professional.

Now I can't burn any CDs.

My CD-RW model is:
LG CD-RW CED-8042B

Before I upgraded it was working just fine.

Compaq says it will not help me because they don't support Windows 2000 on a Presario.

LE Electronics (CD-RW Mfr.) is hesitant to help because it is probably the Motherboard, IDE, BIOs or ChipSet.

If necessary, I'll pay $40 to Compaq to get some help and/or I'm will to buy a brand new CD-RW drive, but I'm afraid I'll have the same problem.

Can you help me or give me some advice?

Thanks, April Lougheed
guider@guider.com
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Commented:
As LG normally provides
Adaptec CD Creator as the normal program - uniinstall the existing CD-creat and CD-direct.  Then download from www.roxio.com   Install ONLY The cd-creator software NOT the CD-DIRECT  (seem to have a problem with Win2K)

Commented:
You've left out the MOST IMPORTANT part here.  What CD authoring software are you using and is it a version that supports W2K?

I'd suggest Roxio's EZ-CD V5.0 as I've used it under W2K and am quite happy with it.  Others swear by NERO and they also have a W2K compatible version.

My guess here is that your old CD burning software just doesn't work with W2K so one way or the other you need an upgrade to it.

Author

Commented:
I purchased Click'N Burn from Stompinc.com at Sam's Club (so I hope I'll be able to return it - they have very poor customer support).

The error message I get is:
DataDisc Terminated with erros
Error 10 @ Section 832
Hardware server error
Command 2A Sense 04ASC: 09

Click'NBurn says this is hardware error and not their software.

I called LG Electronics and they said it didn't sound like their CD-RW was bad - since it worked before the upgrade.

I pretty sure I need to update some drivers . . . but I don't know which ones or where to get them.

Finally, I just drove to BestBuy and purchased EasyCD.

I wanted to post this before I open it . . . since you can't return opened software to Best Buy.

Waiting to hear from you.
April

Commented:
You also have to keep in mind that win2k does NOT come with an ASPI layer.  Some cd burning software (cdrwin is one of them) needs an ASPI layer to work.

I noticed that on their site they state that the proggy uses a private ASPI layer, but you never know.

for more info check http://www.winchan.net/aspi/

Commented:
These are important things to remember when upgrading any OS.  Is my hardware compatible?(check compatibility lists) Is my software compatible?(check with source to ensure compatibility)

"Compatible Applications for Windows 2000
Some examples of the new versions of CD burning applications that are compatible with Windows 2000 Professional include:

Adaptec Easy CD Creator v.4.02(d).  Some Windows 2000 Professional users have installed v3.5(c), but Adaptec does not support it. If you try to install the incompatible version, your computer will warn you. Ignoring the warning may leave some computers unable to boot.
Nero by Ahead Software starting with v 4.0.8.3  , supports Windows 2000 Professional.
With new drivers installed, Gear Pro v4.41, Gear Data v4.41 and Gear Pro DVD v2.0  are compatible with Windows 2000 Professional.
If you?re buying a CD burning device, make sure that both the hardware and software included are compatible with your operating system, especially if you have Windows 2000 Professional. Most CD burning hardware is compatible. Most CD burning software requires an upgrade.

Most of the CD burners on the shelf at retail outlets do not yet include Windows 2000-compatible software. But most CD-RW hardware vendors have Windows 2000-compatible versions available. Some charge a small fee for the software upgrade. It is easier to find Windows 2000-compatible software online and download it, either from the hardware manufacturer or directly from the software vendor. If you buy a Windows 2000-based computer with a CD-RW drive included, the system should contain compatible software. Again, it never hurts to double check.

Read the Instructions and Remember the Basics"

Read the rest at:  http://www.microsoft.com/windows2000/techenthusiast/features/cdr.asp

Commented:
Agree in principle with suggestions above re the software you are using. I don't believe it's a hardware problem as we have used the same model successfully in W2K many times.
The only issue I know of with LG burners in general is to disable power management in both the bios & in windows. Otherwise go with the above suggestions re updating/uninstalling/re-installing the software.

Commented:
My choice for the best advice so far is pbessman.
Gut feeling your Compaq may have some hardware issues with Win2K and/or you may be using Adaptec 3.5 which is not supported. Are you copying burner to burner or DVD to burner ? Maybe your DVD is the problem. Try doing a burn using the burner only & see if you get the same results.

Author

Commented:
I purchased ($99) and tried installing Roxio - Easy CD Creator Platinum.  Error - Cannot find supported drives.

So then I purchased
BUSLINK USB CD-RW Drive Model RW446USB
($125 - had free Easy CD Creator Standard)

I installed both.

Now I get error:
0x800 40154
Cannot Create Creator
When I try to run
EasyCD Creator

I've also gotten an error saying it cannot find a supported drive.

I could just cry.  I've got an email into BusLinks support, but the only Roxio email I could find was sales@roxio.com.

Hope you guys can help me.

April
Kyle SchroederEndpoint Engineer
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Commented:
I suspect that "Autoinsert Notification" is enabled and causing the problem.  See this link for information on disabling it (and other useful Win2K CD-R burning information:
http://www.cdrinfo.com/tips/cdr_and_win2k.shtml

If that does not resolve the problem, here is a ROMPAQ (BIOS update) for your system from Compaq:

http://web14.compaq.com/falco/sp_syn.asp?detail=yes&recid=SP15443

One updated item of interest:
* Fixed an issue with losing drives on the secondary controller when ECP was enabled in Setup only under the Windows 2000 OS

Seems Compaq supports Win2K on this system after all...

-d
Kyle SchroederEndpoint Engineer
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Commented:
As an addendum to my previous post, if you go into My Computer, can you see the drive listed there?  The update I specifically mentioned sounds like its just what you need, especially if the drive is disappearing from My Computer.  You can likely return the Buslink CDRW drive. You may also want to install Windows 2000 Service Pack 2.  You can get it from Windows Update on your Start menu.

You may need an update to Easy CD Creator 5.0:
ftp://ftp.roxio.com/roxio/cd_recording_software/aol/ecdc_v502b_up.exe

That will update you to 5.02b, the latest version. Before installing that, uninstall any and all versions of Easy CD Creator and reboot (in case you installed the one that came with the Buslink burner).

-d

Author

Commented:
I just checked on the AutoRun.  It was set to 00 actually it said 0000 00.

There is also an "Always Disable AutoRun" which had a bunch of characters in it.

I'm downloading the Bios update now.  

Thanks for sending the URLs.  I would have never found them.

Is there anyway I can award some points for where we are now . . . ???
Kyle SchroederEndpoint Engineer
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Commented:
FYI, Roxio's email support can be reached at:
http://ask.roxio.com/

I don't think you will need to contact them however.  I am confident that we can get you up and burning in no time! (Besides, there's likely more computer know-how in this Topic Area than in that whole company! :) )

-d
Kyle SchroederEndpoint Engineer
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Commented:
RE: those Compaq URLs
Yeah...I had some trouble getting down to the page...I don't know what kind of show these companies are running; they make their support websites so difficult for the typical home user to navigate.

On a site note...depending on how much RAM you have, this is an excellent time to upgrade your memory.   You can add 128MB of RAM to your system (probably doubling what you have) for ~$20!  See:
http://www.crucial.com/store/listparts.asp?model=Presario+5888&x=12&y=14

You'll want the first one listed:
128MB  $20.99 $18.89 CT166108 ?  SDRAM, PC100 ? CL=2

You could even get 2 to really turn up your system performance!  And, you get 2 day FedEx shipping for FREE. Your Windows 2000 experience will be much smoother with 256 or 384MB of RAM :)

-d
Kyle SchroederEndpoint Engineer
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Commented:
And..its less than 1/3 the price from Compaq!

-d

Commented:
You are only adding tyo your problems April.  Stop wasting all your money on unnecessary parts and software.  See if this helps get the original setup up and running.  If not, I have more links to help you.  This is free help and I will respond as quickly as possible.
http://support.microsoft.com/support/kb/articles/Q261/8/07.ASP

Author

Commented:
Hello All:

Well, I just had a HORRIBLE experience.  I was installing the Compaq Service Pack from the link above and had just rebooted.

I got completely stuck at the black screen and couldn't open Windows 2000.  Called Compaq and Microsoft.  Compaq told me it was the wrong service pack (evidently for Windows ME) and now I had the wrong bios installed and I was in big trouble because the computer wasn't even recognizing the A: drive.  Microsoft said they didn't support BIOS since it had nothing to do with the operating system.

SO I called an old friend and he said, "Try disconnecting your USB devices and reboot."

Lo and behold, I'm back up in Windows 2000 without an loss of data or programs.

SO . . . back when I was talking to Adaptec on the phone, they said that Windows 2000 has trouble with USB ports.  He also seemed to think there was probably nothing wrong with  my original LG CD-RW CED-8042B.

I'm not sure what to do next.  

-I know I can return the BusLink CR-RW to BestBuy.
-I may have updated the BIOS, and it was just the USB from the BusLink CD-RW???
-Maybe we can get the OLD CD-RW to work.

Thanks, April


Memory - I've already got 256.

Author

Commented:
I just got this email from Microsoft 2000:

http://web14.compaq.com/falco/sp_list.asp

Here is the link to the Compaq driver downloads.  Put in the information about your computer.

As far as getting the USB CDRW working in windows 2000, the Computer, the USB chipset on the
computer, and the CDRW all might not be windows 2000 compatible.  

I looked on the Microsoft Hardware Compatibility list, and did not see the Compaq Presario 5888 as
windows 2000 compatible.  

I would contact Compaq, ask them if they consider the computer windows 2000 compatible.  If it is not, I would consider going back to the previous operating system.  

I wish I had better news.
Commented:
I am afraid I mentioned that one already, as to why Compaq won't support it on that model.

Author

Commented:
So should I go buy Windows ME?

Author

Commented:
Or should I say . . . Can I remove Windows 2000 and install Windows ME?

Commented:
Try downloading a copy of Nero Burning ROM.  You can use it as shareware to see if you like it/will work.

www.nero.com

Author

Commented:
I'm closing this out and starting another thread.

I'll use it to get answer to
"Can I go back and install Windows ME now" question and award points to some of you other guys.

Author

Commented:
I'm closing this out and starting another thread.

I'll use it to get answer to
"Can I go back and install Windows ME now" question and award points to some of you other guys.

P.S.  Nero froze my computer up.

Author

Commented:
Look for new thread.

Commented:
Glad I was able to help, will look at new thread to see how you are doing.
Kyle SchroederEndpoint Engineer
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Commented:
I still think we can get your CDRW working under Windows 2000.  If the drive shows up in My Computer and it lets you read CDs from it, then it should work as a burner also.  There are just some software conflicts to clear up most likely.  Roxio shows this compatibility information for your LG CED-8042B:

Software Supported Version Supported In
DirectCD Win       3.01c; 5.0  
Easy CD Creator    4.0; 5.0  

Microsoft shows your 8042 as being supported under Windows 2000.  So I'm not sure if I ever saw what errors you got in Roxio CD Creator except for "No supported devices".

If you still have the USB CD-RW, there is an updated driver for it from BusLink for Windows 98/2000:
http://www.buslink.com/driver/USB%20CD-RW/RW446%20Optical%20Driver.exe

-dogztar

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