ezee
asked on
problem opening adobe attachment in MS Outlook
Hi All,
When i receive an email, with any attachment, i am able to click and open it without any problem. But, when i receive adobe acrobat files as attachment(the file size is 1.3 mb for eg.), i am not able to open it and outlook throws an error saying, 'low memory and system resources.. close some programs and try again...unable to open attachment'....but i have checked the virtual memory and there is no other program that is running and i am susre i have a lot of free memory for applications to run...so what could cause this problem. please advice asap.
thanks,
ks
When i receive an email, with any attachment, i am able to click and open it without any problem. But, when i receive adobe acrobat files as attachment(the file size is 1.3 mb for eg.), i am not able to open it and outlook throws an error saying, 'low memory and system resources.. close some programs and try again...unable to open attachment'....but i have checked the virtual memory and there is no other program that is running and i am susre i have a lot of free memory for applications to run...so what could cause this problem. please advice asap.
thanks,
ks
ASKER
exact error message:
Microsoft Outlook
Out of memory or system resources. Close some windows or programs and try again.
thanks
ks
Microsoft Outlook
Out of memory or system resources. Close some windows or programs and try again.
thanks
ks
ASKER
jeff,
i have outlook installed in the m/c. If i save it and open it it works, but i am not able to open it from outlook as such.
Microsoft Outlook
Out of memory or system resources. Close some windows or programs and try again.
regards
ks
i have outlook installed in the m/c. If i save it and open it it works, but i am not able to open it from outlook as such.
Microsoft Outlook
Out of memory or system resources. Close some windows or programs and try again.
regards
ks
ASKER
sorry, i have adobe installed in my m/c. but if save it and open it it works. but double clicking doesnt work.
ks
ks
ezee,
I'm assuming you are using Outlook Express.
The problem occurred might be the caused of Outlook Express is your default Simple Messaging application programming interface (MAPI) client.
Try this:
Do not use Outlook Express as your default Simple MAPI client. Follow the guidelines below:
(a) Start Outlook Express.
(b) On the Tools menu, click Options.
(c)Click the "Make Outlook Express my default Simple MAPI client" check box to clear it, and then click OK.
regards,
jeff
I'm assuming you are using Outlook Express.
The problem occurred might be the caused of Outlook Express is your default Simple Messaging application programming interface (MAPI) client.
Try this:
Do not use Outlook Express as your default Simple MAPI client. Follow the guidelines below:
(a) Start Outlook Express.
(b) On the Tools menu, click Options.
(c)Click the "Make Outlook Express my default Simple MAPI client" check box to clear it, and then click OK.
regards,
jeff
ASKER
Hi Jeff,
Sorry, if i haven't given enough information. I am using MS Outlook 2000 and not outlook express. I am able to open other attachments, but not the one's from adobe acrobat. But when i try it in different m/c, i am able to open it with out any issue.
regs,
ks
Sorry, if i haven't given enough information. I am using MS Outlook 2000 and not outlook express. I am able to open other attachments, but not the one's from adobe acrobat. But when i try it in different m/c, i am able to open it with out any issue.
regs,
ks
ASKER CERTIFIED SOLUTION
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ASKER
Hi Jeff,
I had tried that sometime back, before receiving yar email. But the error message seems to be the same. I didnt get any customized message or anything different.
I haven't tried uninstalling acrobat yet. I will do, after trying couple of other stuffs.
regs,
ks
I had tried that sometime back, before receiving yar email. But the error message seems to be the same. I didnt get any customized message or anything different.
I haven't tried uninstalling acrobat yet. I will do, after trying couple of other stuffs.
regs,
ks
Sounds like your file association might be off for the PDF files, as I think you mentioned double clicking doesn't work either. Try this:
1. Save the file to your desktop
2. Left click once on the file to highlight it
3. Hold down on the SHIFT key and right click it
4. Choose "Open With"
5. Check the "Always open with" option
6. Choose Adobe Acrobat
7. Click OK
This should set the file association for PDF files, now try double clicking on one or opening one from Outlook to see if the problem is still occurring.
1. Save the file to your desktop
2. Left click once on the file to highlight it
3. Hold down on the SHIFT key and right click it
4. Choose "Open With"
5. Check the "Always open with" option
6. Choose Adobe Acrobat
7. Click OK
This should set the file association for PDF files, now try double clicking on one or opening one from Outlook to see if the problem is still occurring.
ezee:
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thanks
amp
community support moderator
amp@experts-exchange.com
You logged in today.
This is a free technical support site.
Experts who answer questions here receive no pay or other compensation except Expert points as a result answering questions and being awarded points.
As a result, and as a Moderator of this forum, my goal is to ensure that Experts and Askers alike no longer allow questions to get stale.
Please provide that feeback now. It's greatly appreciated!
If you need any help at all in cleaning up this or any other questions, don't hesitate to contact me via email. I will assist in any way that I can.
thanks
amp
community support moderator
amp@experts-exchange.com
Hello everyone.
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amp@experts-exchange.com
If no response to the following within 7 days, points will be awarded to jeffkyt79.
We are cleaning up this topic area. This question is considered to be *outdated* and we would like you to move on with it.
Toward that end, we graciously request the following:
-----Askers-----
*Do NOT award points to moderators (me).
*Stay active in your question. Please respond to all experts' comments immediately.
*Do one of the following, please:
--Award points to an expert for good answer or good effort.
--Post that you'd like to withdraw the question (the DELETE button does NOT work).
--Ask experts for more help.
Thanks very much for being fair to our experts.
-----Experts-----
*Do NOT provide further support to this question unless asked by the Asker.
*Post your opinion on who should receive points, even if it is you, or the question may be unnecessarily deleted.
*Don't thank the moderator for granting points to you, this only causes more email for everyone (but thanks for the thought!).
Finally, if anyone does not like the moderator's determination, say so immediately and suggest your own.
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Points to jeffkyt79.
amp
community support moderator
amp
community support moderator
Do you have Adobe Acrobat Reader installed in your PC ? You need this software to view the pdf file.
If you have installed it, try to save it in your local drive first before you open it.
Regards,
jeff