We help IT Professionals succeed at work.

A printer on a w2k client cant connect to the NT queue

RudolfFraDK
RudolfFraDK asked
on
The w2k client is a laptop in a docking station.
The printer is a HP G85, which is connected to the network, and the queue is on a NT4 server.
The client can print to other printers on the network, but not the G85. It have been working, but the $##*king user has made somthing with it, so that it doesnt work now.
Other users on the network can print to the G85, but not the w2k client.
According to a tip from another service like this, I have tried to remove the printer from alle users of the laptop, and remove all the records in the registry with "G Series" in it - and then reinstall, but it didnt make a difference.
What can I do about it ?

Comment
Watch Question

Hi,
Just removing the driver will not work, this is a link to the support site of HP, where you can find drivers and also an uninstall tool, problem is that there stay parts in the registry.
http://www.hp.com/cposupport/prodhome/officejetg19543.html
I would also be a good thing to checkj the revision of your drivers, since there is a great deal of difference, AFAIK there is at the moment just 1 version capable of working with win2k, beeing 2.43.
In the faq you can also see in detail what printerdriver you can use instead if things really don't work.
Good luck,

Pete

Author

Commented:
The latest development is: That the G85 tries to print to 3 different printers. - When the user starts a print job, the status in the printer folder change from ready to open for 3 printers - not only for the G85
Ok, I expect you are using a 3 port print server box (little box with a network connection and 3 parallel ports), in that case you have to set the correct port to print to, you should consult the manual of your print server box for this, with mine it is done via the port configuration and then LPR settings. If this is not the case, it is time to check if you don't have 2 machines on the same IP address, this gives also very strange and nasty problems.
Good luck,

Pete

Author

Commented:
It is a printserver box, but it only has one paralell port, and the funny thing is that it did work from his machine a month or two back. And everybody else on the network can still print to the G85 - but not the w2k laptop.
Now you might ask what changes i have made to the laptop, and my answer is; that I have run an update to SP2 over autoupdate. And he have been in a foreign contry where the IT department of some firm, did connect his laptop to the local net, so that he could print on their printers.

Author

Commented:
Well maybe best thing to do is try and compare the settings with those of the other machines, even if they aren't win2k's, the basic settings apear in all OS's. Things to look for are how the driver is set, if printjobs go straight over TCP/IP to the printer, or via a print server and ofcourse the obvious things like ip address, gateway, DNS servers, subnetmask...
good luck and keep us posted,

Greetings,

Pete

Author

Commented:
- I have tried to uninstall the driver from all clients - also with the uninstall program. I have compared the setup with other clients. But there was no difference.

The client can print to other printers, but not the G85.

Other clients can print to the G85. - And there seems not to be any difference between the setup of the local driver on the client and other clients.

Author

Commented:
It didnt solve the problems, but now I have to clean up all the unanswered questions in my profile. But I thank you for your commitment !

Explore More ContentExplore courses, solutions, and other research materials related to this topic.