j3877
asked on
Mouse freeze
I've just recently upgraded to windows 2000 professional (from win98), and I have had a problem with my mouse (first, I had a M$ branded mouse, then I changed to the M$ intellimouse explorer); with both devices, I have had the same problem:
After a while, my mouse ceases to function in windows 2000 (I had no problem at all in windows 98). I can switch on MouseKeys, but after a while it fails also. I can see no log of the mouse failing, and windows says the device is functioning properly. Both devices have been plugged into the mouse PS/2 port (I'm using the microsoft USB-->PS2 plugin for the intellimouse). I thought that when I had changed to the intellimouse the problem would go away, but it hasn't.
I've done a full virus scan, but I can find no virus that may be causing the problem.
Does anybody have any ideas?
After a while, my mouse ceases to function in windows 2000 (I had no problem at all in windows 98). I can switch on MouseKeys, but after a while it fails also. I can see no log of the mouse failing, and windows says the device is functioning properly. Both devices have been plugged into the mouse PS/2 port (I'm using the microsoft USB-->PS2 plugin for the intellimouse). I thought that when I had changed to the intellimouse the problem would go away, but it hasn't.
I've done a full virus scan, but I can find no virus that may be causing the problem.
Does anybody have any ideas?
No offence Patricia but I recommend not installing Intellimouse software. Just let windows use it's existing driver. In fact with all our OEM Intellimice we sell now we deliberately do not provide the CD to the customer. Have found too many freezes directly due to conflicts with this software which is really unnecessary in the first place.
WiZaRd, your welcome.
My own practice is also not using any intellimouse driver. All my systems consist of pen devices.
<not provide the CD to the customer. > That one is no good at all. ;O)
My own practice is also not using any intellimouse driver. All my systems consist of pen devices.
<not provide the CD to the customer. > That one is no good at all. ;O)
ASKER
I did everything but install the intellimouse software, but my mouse froze within 10 minutes of rebooting...
j3877, prior to installation of intellimouse software, is the mouse behaved properly?
Is the Intellimouse downloaded version 4.01
http://www.microsoft.com/hardware/mouse/download.asp
Is there any MsOffice? What version?
Patricia / pslh
Is the Intellimouse downloaded version 4.01
http://www.microsoft.com/hardware/mouse/download.asp
Is there any MsOffice? What version?
Patricia / pslh
ASKER
>j3877, prior to installation of intellimouse software, is the mouse behaved properly?
Prior to installing intellimouse software, the mouse froze about the same amount.
>Is the Intellimouse downloaded version 4.01
http://www.microsoft.com/hardware/mouse/download.asp
Thanks, but I downloaded the 4.01 software before I uninstalled the mouse drivers.
Is there any MsOffice? What version?
I use Sun StarOffice 5.2 (a far superior product :P) for all my word processing needs (which aren't that great really)
Prior to installing intellimouse software, the mouse froze about the same amount.
>Is the Intellimouse downloaded version 4.01
http://www.microsoft.com/hardware/mouse/download.asp
Thanks, but I downloaded the 4.01 software before I uninstalled the mouse drivers.
Is there any MsOffice? What version?
I use Sun StarOffice 5.2 (a far superior product :P) for all my word processing needs (which aren't that great really)
j3877,
(1) Are you certain that there is no other mouse devices, e.g. old mouse.com or logitech drivers etc...?
(2) Moreover, do not switch on the mousekeys.
The fourth button settings "wheel" of Intellimouse is in conflict with the "anchor" function of IE/MsWord.
Moreover, it is also in conflict with
Activation follows mouse (X-Mouse)
Autoraise when activating
Do not enabled the X-Mouse in the Intellipoint / TweakUi.
Patricia
(1) Are you certain that there is no other mouse devices, e.g. old mouse.com or logitech drivers etc...?
(2) Moreover, do not switch on the mousekeys.
The fourth button settings "wheel" of Intellimouse is in conflict with the "anchor" function of IE/MsWord.
Moreover, it is also in conflict with
Activation follows mouse (X-Mouse)
Autoraise when activating
Do not enabled the X-Mouse in the Intellipoint / TweakUi.
Patricia
ASKER
* I'm sure there are no other mouse devices installed (but the problem existed even when I had a fresh win2k installation with a mouse that worked perfectly in windows 98)
* I usually switch mousekeys on when the mouse device fails
* I don't use internet explorer
* Thanks for the advice; I can't see how anybody could find "activation follows mouse" a useful feature! It is extremely annoying, in my (humble) opinion.
Is there a significant difference in the way win2k handles mice than windows 98? (like I said before, my mouse never froze in windows 98)
* I usually switch mousekeys on when the mouse device fails
* I don't use internet explorer
* Thanks for the advice; I can't see how anybody could find "activation follows mouse" a useful feature! It is extremely annoying, in my (humble) opinion.
Is there a significant difference in the way win2k handles mice than windows 98? (like I said before, my mouse never froze in windows 98)
ASKER CERTIFIED SOLUTION
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ASKER
Disabling the device and enabling it again makes it work well. hopefully I can write a program to enable and disable it automatically.
j3877,
Hello.
I have reviewed the question and pslh hit it right on the button. For that reason, I am changing the grade to an A. Hope you don't mind.
Thank you
Computer101
Community Support Moderator
Hello.
I have reviewed the question and pslh hit it right on the button. For that reason, I am changing the grade to an A. Hope you don't mind.
Thank you
Computer101
Community Support Moderator
ASKER
I thought as it wasn't a solution, rather a fix that would have to be constantly applied it wasn't A material. However, I have no problem with that
Good work Patricia. Definitely A grade stuff!
Thanks WiZaRd!
Now everything looks pretty fine for everyone.
A good happy ending last forever............
Patricia
Now everything looks pretty fine for everyone.
A good happy ending last forever............
Patricia
First uninstall all of your intellimouse drivers.
Next, go to device manager and uninstall the mouse device.
Shut down the computer.
Unplug mouse from the PS/2 port.
Start your computer without mouse and boot into Win2K.
Use keyboard to shutdown again.
After 2-3 minutes, plug in the mouse.
Start your computer and boot into Win2K.
Make certain the device manager that the mouse is detected.
Navigate.
If there is no mouse freeze, download the latest Intellimouse driver for W2K and install it.
Patricia / pslh