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Drives Missing

admoller
admoller asked
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Last Modified: 2013-12-28
Hi all
"Normally" I have a floppy drive (A) a partitioned hard drive (C),(D) the CDROM (F) and an internal zip drive (G).

The CDROM was (E) until I installed Nero software; then I still had E: in Windows Explorer but F: was added - F: if I wanted to use it.

This had worked fine for months, maybe a year since I changed anything - the Nero software was the last thing changed - long time ago. Everything has worked fine.

Until this week when!

Windows Explorer suddenly cannot find my CDROM or internal zip drive.

The device manager tells me there is a conflict with my Hard Disk Controllers - !Primary Ultra ATA controller and the !Secondary Ultra ATA controller. If I try to remove them I have to remove the Intel Master Controller - the PC crashs on that idea!

But if I go through the update driver prompts it tells me the best is installed.

Device manager doesn't report anything wrong with the CDROM.

If I go into safe mode - the zip drive (Now called B:) is there along with my A: (floppy) - no cdrom

If I boot with a start up disk and select CDROM support I can find the CDROM. I have tried re-installing Second Edition 98 from here.

It appears to re-install ok until rebooting and attempting to run for the first time:
Now I have a message appear

!!!Warning!!!
Disk Boot Sector is to be modified Type "Y" to accept any key to abort. Award Software Inc.

Either option has another message (Blue) following

Invalid VxD dynamic link call from VWin32(01) + 00000714 to device "0009", service 1

Pressing any key reboots and Windows detects something is wrong so boots using the old system files and I am back to square one again.

Anyone got any ideas??

Regards
admoller
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Top Expert 2004

Commented:
first disable the virus protection in the bios (temporarily)
then see if it will boot
Top Expert 2004

Commented:
Did you reinstall? also try this
boot to a w98 boot disk (startup disk)
and from the prompt type
scanreg /restore
and choose a date before all this happened
note the space between scanreg and /restore

Author

Commented:
Thanks Steve, but neither of those comments fixed the problem.

Regards
admoller

Author

Commented:
Maybe I haven't explained it properly. The computer works fine - All the applications are still there. Except the CDROM and zip drives.

Regards
admoller
rid

Commented:
Are there any options in your BIOS for the IDE controllers? Verify that all seems well and nothing is unexpectedly disabled.

Regards
/RID

Commented:
Have you checked for viruses with a current signature?  Try http://housecall.antivirus.com to be sure.  Have you removed the controllers in safe mode and let Win redetect?  How about getting the latest drivers from the mobo manuf and installing those?
jayneeIT Manager
CERTIFIED EXPERT

Commented:
It might sound silly, but its worth checking all your IDE cable connections (tho' its pretty suspicious that a startup boot disk can find the CDROM).
CERTIFIED EXPERT

Commented:
Have yo checked the Device Manager "Settings" tab for the CD and Zip - and make sure they are not specifying any drives.

Also make sure that any references in the config.sys and autoexec.bat to the cdrom are remmed out

Author

Commented:
In safe mode the zip disk is there, no CD - but if I use the floopy boot disk I can specify CDROM support and there it is!?

Now I have a lot of gobbldeegoop on a dos looking screen when starting in normal mode before windows appears.

In the Autoexec there are 3 lines referencing mts ???
No mention of CDROM!

I have Nortons 2002 running with latest liveupdates - scanned ok.

When the desktop is loading I see rectangle areas appear for a second and disappear. Is this the monitor painting the display or something else.

Could the battery be flattening causing these problems - drives disappeared.

Regards
admoller

Commented:
check to make sure both IDE channels are enabled for the IDE controller in the device manager, not default, or any other setting. You will find this setting under the properties for the pci ide controller (not primary or secondary controller). Just a thought...

Author

Commented:
The only thing I possibly could have done to cause this is using Windows Update and downloading a driver it said was missing or needed.

When I try to restore it only gives me 4 choices - I would like to set it myself to a date before that download. How could I do that?

Regards
admoller
jayneeIT Manager
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Commented:
admoller - in System Properties from Control Panel, when you click on the Performance tab, do you have any messages describing any drives as "using MS_DOS compatibility mode file system" ?

Author

Commented:
C and D are using MS_DOS compatibility mode file system;
That is the partitioned hard drive?!
admoller

Author

Commented:
I have found a file on my computer called ghosted.bat the contents are:

set devmgr_show_nonpresent_devices=1
start devmgmt.msc

Whats that all about?

Regards
admoller

Author

Commented:
Hi Everyone,
If I run scanreg /fix it reports I need to delete some files to free memory or install in another directory!!??

If I install in another directory I get my drives back - but lost all my applications. So I don't really want to do that.

Any new ideas for me?
Regards
admoller

Author

Commented:
Hi All
I'm really confused now - I have files in Windows, (10) with similar names to this "del20.bat" when I read them they all seem to do the same thing. i.e.

:Repeat
del "c:\windows\temp\vs60wiz.exe"
if exists "c:\windows\temp\vs60wiz.exe" goto Repeat
del "c:\windows\del20.bat"

Whats that all about??

Regards
admoller

Author

Commented:
Hi all
I have developed a couple of extra questions with this problem.

Regards
admoller
Top Expert 2004

Commented:
admoller so where are we now with this
Steve

Author

Commented:
Unresolved thus far!
Still no CDROM or zip drive in normal mode!
admoller

Commented:
The final shot.  Back up your data, fdisk, remove the partition, add the partition back, format it, and reinstall 98.  Then do a manual reinstall of all software.  That is what I had to do after getting a DVD for my system.  Something in the registry was causing it not to work.  After doing the above all has worked well.  I reinstalled all software and restored the data from backups.  Do you have a tape drive or a hard drive you can use to back up your data?
Top Expert 2004
Commented:
first go to the motherboard mfg site and get the chipset drivers for the mobo, and install them
then go to start-->run and type msconfig, and uncheck "process autoexec.bat and config.sys reboot and see if that helps
this will help troubleshoot the issue
Top Expert 2004

Commented:
also search the registry for an entry NOIDE
if found delete it

Author

Commented:
Hi all,
Steve and Jaynee I have found something implied at microsoft support about the VxD issue. My values however aren't NOIDE they are Default, Start and StaticVxD. Do you think I should delete them?

I have always had a message (occasionally not everytime) when starting up:

Verifying DMI Pool Data...
Boot from ATAPI CD-ROM: Failure....
DISK BOOT FAILURE, Insert ---

Whenever this happens I just hit Ctrl+Alt+Del and it fired up ok. So I sort of ignored that. The first time it happened I tried tracking it down by stopping things in the startup - but that didn't work. So since it would start sometimes ok other times with a reboot I just got on with the job. Could this have anything to do with losing the zip and cd now?

Anybody please
admoller
Top Expert 2004

Commented:
Do you think I should delete them
No
Boot from ATAPI CD-ROM: Failure You will get this if the cd is not bootable
go into the bios and set the boot sequence to a:, c:, cd
Top Expert 2004

Commented:
try this
boot to dos, and from the prompt type
scanreg /restore
choose a date before the drives disappeared
note te space between scanreg and /restore

Author

Commented:
steven, I tried the /restore earlier. Problem is it only give me 4 options. I can't figure how to restore with a date a couple of weeks ago when everything was working?!

Andrew
jayneeIT Manager
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Commented:
Hmm - I was thinking that it was a NOIDE problem (often the case with "using MS_DOS compatibility mode file system").  No other thoughts at the moment, admoller - apart from the fact that if you don't have an appropriate date to restore from, you may well have to do a complete reinstall of Op System and software  - sorry : (

What do you think, steven?

Author

Commented:
Can I put some code in the autoexec or somewhere, to call the zip and cdrom drive.

admoller
Top Expert 2004

Commented:
try this, go to start-->run and type msconfig, go to the general tab, and uncheck process config.sys
reboot
CERTIFIED EXPERT

Commented:
You may want to try a parallel Windows install to determine whether it's a hardware or software problem.

Assumming that you have your Windows Cabs somewhere on your hard drive(s).

Steps

Using Control Panel Add\Remove Programs  Uninstall everything you don't need.

If you have updated your IE or OE  to the latest versions before this, make sure that you rename those folders to some other name  like "C:\Program Files\Internet Explorer.xxx"  before you do the parallel install or you won't be able to get on the internet.




Turn off virus checker in the Bios
Reboot to a command prompt only

Ren windows  windows.xxx

go to cabs directory and rename any inf files to xxx.fni

run setup

When prompted if you want to install to Windows.xxx  choose other and say Windows

Run install through taking all the defaults.

If during the PNPO setupo it's looking for drivers - point it to the appropriate windows.xxx\...\... Directory

When it come up check to see if your  CD and Zip drives are showing.

If they don't show up then you have a hardware problem.

If they do then your original windows install is corrupted.

Proceed



copy your windows.xxx\desktop entries to your current desktop.

copy your windows.xxx\start menu\   to  windows\start menu folder



Re-install all your apps that you have the original disks for.

If you run into a program that you can't re-install try running it.
If it says it can't find an ini,  dll or other file, copy that files from the appropriate windows.xxx folder to the new windows folder.

If it's missing a registry entry and you can't re-install it, reboot to the command prompt only and rename windows to windows.new  rename windows.xxx  to windows  type win.

while in the old windows version, run regedit - go to ...local_machine\software  and highlite the appropriate registry entry. Go Registry export  and create a name for it.  Try do do all these at once  - each entry getting it's own file name.

Then re-boot to command prompt only and rename windows -> windows.xxx   rename windows.new to windows  and type win.

Once in the new version of windows, double click on the ...reg files that were created.

This may not work for all programs but should be good enough for most.

Set up all your email and networking connections taking care to call everything the same  - Network settings, Personal Folder Names, DUN Connection names etc.

Then copy your PWL files from the old windows.xxx to the new windows folder.  Reboot  and log in.  Most of your saved passwords etc will found.



We ran into serveral systems this year that had very similar problems and this was the solution we used sucessfully.


hope this helps
CERTIFIED EXPERT

Commented:
Isn't this the same basic problem you posted in

http://pcsupport.experts-exchange.com/jsp/qShow.jsp?ta=win98&qid=20267723

Commented:
I don't remember if anyone posted this before, but I eluded to it in my original post. Here's a MS knowledgebase article that explains in better detail what I was trying to get at... http://support.microsoft.com/default.aspx?scid=kb;en-us;Q192802

Author

Commented:
Back in business, thanks everyone for all the help offered.

Glad this has been resolved before the 24 hour clock sequences the numbers time 20:02, date 20/02 and year 2002 - without punctuation everything reads 2002.

Regards
admoller

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