Solved

Sound and internal modem doesn't work after upgrading to Win2K from Win98

Posted on 2002-03-05
11
183 Views
Last Modified: 2010-04-14
Hi,
I recently upgraded from Win98 to Win2000. I did a clean install, deleting the existing partition, formatting then installing Win2000.

Now the sound doesn't work and Windows won't find my internal modem (i connected an old external one without a problem).
Also, i only have 2 com ports - Com1 & Com2 (the 2 external ones), when i would have sworn that i had a Com3 before (i thought this was where my modem was).

In the device manager, under 'Other Devices', there are 3 devices that are not functioning:
- 'Multimedia Audio Controller'
- 'PCI Input Device'
- 'PCI Simple Communications Controller'

I have a Hewlett Packard Pavillion 8509 and I think i have a Rockwell Compatible Modem and a Sound Blaster 16 sound card.
Creative say they don't make a Sound Blaster 16 driver... does this mean i need to invest in a new sound card?

I tried installing a rockwell modem on Com1 and Com2, but it couldn't find it. It doesn't give me the option of installing on Com3.

any ideas?
0
Comment
Question by:pinko
  • 7
  • 4
11 Comments
 
LVL 44

Expert Comment

by:CrazyOne
ID: 6841527
Well it sounds like a case of legacy equipment. HP and Compag have a habit of building their machines to primarily work and be optimized for the OS that it was built for. Meaning that they aren't built with idea of being able to upgrade to another OS.It also sounds like the BIOS may not fully support Plug and Play which Win2000 rely's on. Sound cards and modems are realitively cheap. For expermentation sake you might try getting a cheap sound card that is rated to work on Win2000 and see if it will install. If it does then do the same with the modem.

You might find out if the BIOS can be flashed and possibly bringing it inline with being more cooperative with Win2000


The Crazy One
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 6841604
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 6841630
From one of the links I provided.

"Hewlett-Packard does not support Windows 2000 Professional or Windows NT on any models of HP Pavilion PCs."

"An HP Pavilion PC may be successfully upgraded to Windows 2000. Before installing Windows 2000, make sure that the system has the appropriate hardware and drivers to be compatible with Windows 2000 Professional."

Your model seems to be listed as upgradable to Win2000 and seems to have a BIOS update which you will need to make the system compatible with Win2000. You should make sure you flash the BIOS and have the updated drivers at the ready BEFORE installing Win2000. If you have already install Win2000 then I would suggest reformatting the disk and start fresh with the BIOS flash and the new drivers.
0
Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

 
LVL 44

Expert Comment

by:CrazyOne
ID: 6841636
WARNING flashing the BIOS is not for the feint of heart. Things can and do go wrong when doing this. And if something does go wrong such as flashing with the wrong version it can cause the system to become unusable. If you are leary of doing this then take your system to a known reliable technicaian and have them do it for you.
0
 

Author Comment

by:pinko
ID: 6843174
I actually tried to do the bios update that the HP site lists for my model, but it didn't work - when i booted from the bios update disk it said something was missing (?).

I'll persevere with the Bios upgrade and let you know how i go. I'll also try to get my hands on another sound card.
0
 

Author Comment

by:pinko
ID: 6855122
Ok, i got the BIOS upgrade sorted, but alas, it didn't solve my problem.
It looks like i have a combination Riptide sound card/modem.
I tried physically removing the card and rebooting and the devices that had errors disappeared from the device manager. So i put the card back in and windows wouldn't detect it. I tried manually reinstalling through searching for new hardware etc, stepping through the windows hardware troubleshooter, manually installing a 3rd com port, etc but nothing would get windows to acknowledge that I have a new card.

Is it possible that the problem is unique to this card? If i go out and buy another card, is there any guarantee that windows will detect it?

Any other suggestions?
0
 
LVL 44

Accepted Solution

by:
CrazyOne earned 100 total points
ID: 6855446
Umm yeah it sounds like Win2000 does not like this particular card. There is some hardware Win2000 refuses to work with and I think that isthe case here. If you get a replacement make sure it says on the box that it will work on Win2000. You might need to get two seperate cards. One as a modem and one as the sound card. I had to replace both my sound card and modem because they were not compatible with Win2000.
0
 

Author Comment

by:pinko
ID: 6855471
OK, will do.
I was thinking of investing in a USB modem/hub anyway, 'cause i've run out of USB Ports...
Question: If i get a sound card from an NT box and put it in my Win2K box, is it likely to work?
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 6855483
>>>If i get a sound card from an NT box and put it in my Win2K box, is it likely to work?

I would say the chances are pretty good but not 100%. :>)
0
 

Author Comment

by:pinko
ID: 6855978
oh well, the NT box I was going to get a card from actually had the sound card built into the motherboard (it was at work).
I forked over some cash and got me a Sound Blaster PC128 Digital and that's workin nicely, so guess i'm off to buy a modem now.

thanks for your help.
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 6856060
You are welcome. :>)
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
This article outlines the process to identify and resolve account lockout in an Active Directory environment.
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question