Solved

Problems with Samsung ML-4600 printer and Office 2000 running Windows 2000 OS

Posted on 2002-03-05
6
133 Views
Last Modified: 2010-04-13
I recently installed three windows 2000 machines all running office 2000.  One of the machines seems to crash all the time when using Word, the other two don't.  I have tried repairing Office 2000, I have tried uninstalling and reinstalling Office 2000 with no success.  I also ran the service packs.  The only thing that I did notice is that when I installed the Samsung printer a message appeared on the screen saying that this product did not have a digital certificate and that may not work with some windows products.  Could this be why my Word crashes all the time.   HELP!
0
Comment
Question by:fancy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 63

Accepted Solution

by:
SysExpert earned 200 total points
ID: 6843487
1) Get the latest drivers for all your hardware.

2) Do a Start-windowsupdate and get all relevant patches. Also scroll down to the bottom to see if there are any hardware patches also.

3) Is the printer different on this machine vs the other 2 ? The driver may be causing a problem. Have you tried a different printer ?

4) Have you run a hardware diagnostics to check for bad RAM, or other hardware issues ?

I hope this helps !

0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 6843602
Try this it may find that a file is corrupted or out of version

Start > Run and type in

SFC /scannow


The Crazy One
0
 

Author Comment

by:fancy
ID: 6858797
I loaded on Service Pack 1a and 2 for Office 2000 and it seems to have fixed the problem.
0
 
LVL 11

Expert Comment

by:ewtaylor
ID: 8904482
No comment has been added lately, so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area that this question is:
[paq refund]
Please leave any comments here within the next seven days.
 
PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!
 
[ewtaylor]
EE Cleanup Volunteer
0
 
LVL 63

Expert Comment

by:SysExpert
ID: 8910874
I believe my comment about patches and Windowsupdate may have resolved this, since he mentions getting the Service packs.

 I hope this helps !
0

Featured Post

Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
When using a search centre, I'm going to show you how to configure Sharepoint's search to only return results from the current site collection. Very useful when using Office 365 with multiple site collections.
How to Install VMware Tools in Red Hat Enterprise Linux 6.4 (RHEL 6.4) Step-by-Step Tutorial

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question