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Can't print to HP DJ1125c through print server......

Posted on 2002-03-06
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Last Modified: 2012-06-27
Can anyone help me on this?
I have a print server with two printers (HP LJ1200 and HP DJ1125c) connected to it. The printers are shared through the server(in another room) in a network. The printers and print server are in a room with three users. 2 users are using PCs and have no problem printing to both printers. The 3rd user is using a notebook and can only print to HP LJ1200. If any print jobs are sent to 1125c, it won't print even the test page. I've installed the driver I downloaded from HP's website and use it on one of the PC's in the same room and it works, but again it won't work on the 3rd user(notebook). I've checked the connections and everything's ok.
What seems the problem here?? Am I missing out on something?

Regards.
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Question by:Neo78
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by:Gtrist
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What OS are you using for the workstations and laptop?
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by:slink9
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I am guessing the OSs on the workstations is Win2k or XP but the OS on the laptop and on the print server is 98.  If this is the case, what access control method are you using on the print server?  If it is user-level you may be able to achieve what you want by changing it to share-level.  Take a look at Start-Settings-Control Panel-Network.
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by:Neo78
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OK..both r using Win 2K
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by:slink9
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I believe that trick only applies to 98SE.  Oh well, I tried.
The fact that it can print to the same computer with a different printer rules out the network connection on either computer.  My guess here is rights to use the printer on the print server.  Are the same rights assigned to the user for both printers?
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by:Neo78
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Ok how do I check the rights on the print server??
One of the two PCs is able to print if user log on as admin but when log as a user, it can't print.

Any ideas?
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by:slink9
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No idea.  My main experience is with 98SE.  No real user rights there.  Gtrist?
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by:Neo78
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Well, if it helps, I'm using Planet Print Server FPS-5P-M with bidirectional support. I can't seem to check user rights through the print server admin program if any.
Suggestions, anyone??
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by:Gtrist
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Is the server environment Win2k using a domain type?

Sorry it has taken me a while to get back into this. I have been out of town all week.
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by:ruadhin
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I'm assuming you are able to install the printer on the laptop and see the queue, but when you print, nothing comes out.  I've run into this problem with HP printers a lot in Win NT/2k environments.  What usually has happened is that the driver on the server and the driver you installed locally are conflicting.  What you need to do is delete the driver and all registry hooks from the local computer.

1.  Delete ALL printer choices from the user's profile.
2.  Reboot the computer and log on as an administrator (you must actually reboot to free up the driver files).
3.  Go to c:\winnt\system32\spool\ and delete the whole "drivers" folder.
4.  Run regedit and do a search for "printer".  Delete all the hooks Windows has created to ALL of your installed printers' properties or drivers.  We're looking for entries like \\HKEY_LOCAL_MACHINE\Software\Microsoft\WindowsNT\CurrentVersion\Print\Printers\%printername% where the registry is defining settings for the printer.  We're not looking for entries where software is defining a default printer, and the like.
5.  You can do follow-up searches for strings like the server name and printer share name, but they're not usually necessary.
6.  Reboot so the registry reloads.
7.  We've already established the user has rights to install the printer, so log on as the user and reload all the printers they want, letting Windows pull the drivers from the server.  Do NOT install the drivers locally.  The best way I've found to do this is go to Start and Run, then type in "\\%printservername%" and click OK.  If the user has rights to any printers on the server, they should show up in the Explorer window that opens.  Double-click the printer you want and choose "Yes" to install the printer.

I know this is a huge pain, but with HP printers, it always works and is the only answer that seems to work at all.
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by:Neo78
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Gtrist
It's ok, better late then never :)
Domain type?

ruadhin
Is that true? HP has all this problems or r u and me the only ppl to face these probs? haha
But I've uninstalled the drivers for the printers locally.
Anyway, let me print out your suggestion so I can try them.

Gtrist, if u have any suggestions to add, pls do.
Appreciate all the help. Will let u guys know soon.

Regards.
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by:Neo78
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Oh yeah, ruadhin...delete printers from user's profile...where is that? When u say, u mean just delete it manually?
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by:ruadhin
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I just mean to have the user logon using their account, then go to Start, Settings, Printers, then select and delete all the printers they've installed.

hehehe And no, we're not the only two people to notice this.  The entire LAN support team for Sprint LTD fights this every day.
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by:Neo78
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Everyday? Gotta let HP know about this..... :) At least you have the support team but me, I'm the lone ranger.
Well, updates laterz.

Regards.
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by:Neo78
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Ok....it still doesn't work eventho' I've followed the instructions. This is getting on my nerves haha....
I keep getting this message:

Printer Driver Problem
Data required by the printer driver cannot be found or has been corrupted.
Restart Windows and try printing again.

Any other suggestions?

Regards.
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by:Dajh
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See if the printer has the HP toolbox installed if it does delete it!!! Win2K doesn't like the toolbox.
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by:Gtrist
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Go to the server and right click on the printer that doesn't work and select properties. Click the security tab. Does the problem printer have the same group memberships as the working printer(s)? Is the user a member of one of these groups?
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by:Neo78
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OK......no HP toolbox installed.
Printer has correct and exact group memberships as working printer.

What is the freaking problem? hahaha

Regards.
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by:Neo78
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Even created one account specially for that user to access the printer and it still doesn't work. Have any of u guys experienced this b4?

Regards.
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by:Neo78
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OK..guys
Sorry didn't check this earlier. I've found out that it will only work for certain PCs. Some PCs when logged on as that particular user, it will work and some can't.
So does that narrow down the possibilities of possible problem cause??

Regards.
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by:ruadhin
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Is there anything different about the affected computers that links them?  i.e. Any software installed on them that is not installed on the computers that work?  That type of thing.
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by:Gtrist
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Do the problem PC's print properly if you logon at the workstation as the domain administrator?
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by:Neo78
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Ruadhin...basically everything is the same...maybe one or two softwares.....but I don't see how that can affect it.
FIY, the problem PC is a newly installed one so u can say it's "fresh".

Gtrist...the PC will print properly..in fact any PC will print properly to that printer under the administrator account. However, if using this particular user account, it will only work on some PCs...

Meanwhile, I've been re-installing and uninstalling the drivers and printers, test them with different PCs and also with different user accounts and for that particular user, it won't work on some PCs. So I don't think it's because of the user rights as it can work on some other PCs...And I don't think that the driver is corrupted or anything cos it will work if log on as other users or admin. What else can I do? I'm about to throw the whole printer, print server and PC out the window....grrrr

Regards.
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by:Gtrist
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If you can print just fine logged in as the administrator then I submit that you most likely have a permissions issue to deal with. What groups do the users belong to?
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by:Neo78
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the users belong to Domain Users...
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by:Neo78
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Anyone?
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by:Neo78
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Ok ppl...I've tried installing the printer directly to the PC and it won't print. Log as admin, able to print, but as user, unable to print. Even when I set the printer for sharing, other won't be able to print.
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by:Dajh
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Do you get any messages when you try to print.
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by:Neo78
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Yes I've posted that error msg somewhere above...Pls check.

Regards.

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by:Moondancer
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Neo78 has requested that this question be refunded/deleted, since nothing further has evolved here to get the problem solved.

Moondancer - EE Moderator
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by:Asta Cu
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Is McAfee installed?  A couple of known problems here that may apply to you.

First, a printing problem when loaded, and secondly this, which "may" impact your users, read on McAfee web this morning and applies to both Windows NT and Windows 200 users with McAfee PF installed.

This issue can be caused by a particular driver version for the Synaptics TouchPad, found on most laptop/notebook computers. Please contact your computer manufacturer, or the retail store from where you purchased the computer, to find out where you can update this driver. Once the driver has been updated, return to the website and retry the installation of Personal Firewall.

Hope it helps.
":0)
Asta
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by:Neo78
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Hey astaec

Err no, McAfee is not installed. latest news update haha...I managed to get the PC to print but not the laptop.
I tried doing the same for the laptop as what I have done for the PC but the thing just refuse to print.

Regards.
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by:Asta Cu
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Drat!

Have you checked this Troubleshooting detail for that specific printer?

http://www.hp.com/cposupport/manual_set/bpd08072.pdf

Make sure the correct printer (HP DJ1125c) is shown as the default printer or current printer.  Make sure the printer is connected directly to the parallel port and is not shared with other devices, such as a zip, SBLIVE which for DOS emulation shared IRQ 7, the printer port default IRQ.
Have you tried clicking the maintenance tab in the HP DJ Toolbox to test the "run bi-directional cable test"?   Als0 check the Network setup, also some help in the HP ToolBox, think there are a number of HOW TOs there.

Good luck, hope it helps you.
":0)
Asta
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by:Neo78
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Hey asta

THe funny think is another laptop in another room can print to this printer but not the first laptop I've mentioned.
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by:Asta Cu
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Bizarre.  The only thing that I can recommend at this point, is again.... compare the setup and settings on the laptop which works versus the laptop which doesn't.  Without access to the setup and environment, can't guess.  
Troubleshooting is ALWAYS an adventure, especially when the resources aren't available to check directly.
":0)
Asta
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by:Neo78
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I've set user1 as local admin of problematic laptop and still can't print (this is what i've done to make the PC work). I've not set anything local admins on the second laptop and it can't print (fresh after new installation).
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Moondancer earned 0 total points
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astaec has asked that I refund these 50 points to you so that you may ask this question again to draw current attention and perhaps get what you need more quickly.  You may wish to consider the Networking topic area and/or the respective TA for your Operating System and environment.

This question has been refunded/moved to PAQ at zero points to close.

Moondancer - EE Moderator
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