Solved

Help Desk System

Posted on 2002-03-07
2
427 Views
Last Modified: 2012-06-27
WE are going to buy an ITD Help Desk system, a good web based system. We need your opinions. This is a large company and the Help Desk is very busy all the time. One critical thing for us is that the Help Desk system should be based in the computer ID instead of the client name because we have frequent changes to our personnel location. If the system gives inventory capabilities and software license tracking, better. Thank you so much.
0
Comment
Question by:insight974
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 2

Accepted Solution

by:
payperpage earned 150 total points
ID: 6847670
Remedy seems to be pretty much a standard at the places I work (large utilities).
0
 

Author Comment

by:insight974
ID: 6876921
Is there a way I can see a comparison chart of HelpDesk systems. The one that offers HelpDesk.com is not a good one. What I actually need is an Internal Help Desk system, that has into account the computers, more than the user names. Thank you
0

Featured Post

Upcoming Webinar: Securing your MySQL/MariaDB data

Join Percona’s Chief Evangelist, Colin Charles as he presents Securing your MySQL®/MariaDB® data on Tuesday, July 11, 2017 at 7:00 am PDT / 10:00 am EDT (UTC-7).

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When table data gets too large to manage or queries take too long to execute the solution is often to buy bigger hardware or assign more CPUs and memory resources to the machine to solve the problem. However, the best, cheapest and most effective so…
Your data is at risk. Probably more today that at any other time in history. There are simply more people with more access to the Web with bad intentions.
Video by: Steve
Using examples as well as descriptions, step through each of the common simple join types, explaining differences in syntax, differences in expected outputs and showing how the queries run along with the actual outputs based upon a simple set of dem…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question