Solved

Help Desk System

Posted on 2002-03-07
2
388 Views
Last Modified: 2012-06-27
WE are going to buy an ITD Help Desk system, a good web based system. We need your opinions. This is a large company and the Help Desk is very busy all the time. One critical thing for us is that the Help Desk system should be based in the computer ID instead of the client name because we have frequent changes to our personnel location. If the system gives inventory capabilities and software license tracking, better. Thank you so much.
0
Comment
Question by:insight974
2 Comments
 
LVL 2

Accepted Solution

by:
payperpage earned 150 total points
ID: 6847670
Remedy seems to be pretty much a standard at the places I work (large utilities).
0
 

Author Comment

by:insight974
ID: 6876921
Is there a way I can see a comparison chart of HelpDesk systems. The one that offers HelpDesk.com is not a good one. What I actually need is an Internal Help Desk system, that has into account the computers, more than the user names. Thank you
0

Featured Post

Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Suggested Solutions

This article explains all about SQL Server Piecemeal Restore with examples in step by step manner.
CCModeler offers a way to enter basic information like entities, attributes and relationships and export them as yEd or erviz diagram. It also can import existing Access or SQL Server tables with relationships.
Video by: Steve
Using examples as well as descriptions, step through each of the common simple join types, explaining differences in syntax, differences in expected outputs and showing how the queries run along with the actual outputs based upon a simple set of dem…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now