Solved

Launching of damn attachments!!

Posted on 2002-03-08
15
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Last Modified: 2010-04-08
Hi,

I've got a machine running Windows 2000 (up to SP2) and Office 2000.

When I receive an e-mail with a Word or Excel document attached I can't launch the attachment by double-clicking on it.  If I do then get various different errors - sometime it immediately displays an error without even trying to load the appropriate application (i.e. Word) and other times it loads Word before giving an error message.

I managed to get round the problem by changing the File Association so that it didn't use DDE - and this works fine for Opening of documents. But - if you want to print a document by right clicking on the attachment and selecting Print then you have to use DDE for it to work.

I really don't understand why i'm having these problems on what is essentially a freshly installed machine.

Any ideas?

Cheers

Pete
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Question by:peterwest
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15 Comments
 
LVL 3

Expert Comment

by:defore
ID: 6851542
Are you running office 2000 SR1?
0
 
LVL 2

Author Comment

by:peterwest
ID: 6851815
I think it's SR2 - i'll have to check when i'm back in the office.
0
 
LVL 23

Expert Comment

by:slink9
ID: 6852515
SR2 is bad news.  There are quite a few ways around this, though.  Take a look at http://www.slipstick.com/outlook/esecup/getexe.htm
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LVL 2

Author Comment

by:peterwest
ID: 6858805
So you think that SR2 could be causing the problem?  I can see that there are issues with SR2 but the web link you've provided does not specify this particular problem.

I really need to know a way around the problem that i've described.

Pete
0
 
LVL 2

Author Comment

by:peterwest
ID: 6858828
So you think that SR2 could be causing the problem?  I can see that there are issues with SR2 but the web link you've provided does not specify this particular problem.

I really need to know a way around the problem that i've described.

Pete
0
 
LVL 23

Expert Comment

by:slink9
ID: 6858984
One of the workarounds for this is Chilton Preview.  It is on the link I provided.
0
 
LVL 2

Author Comment

by:peterwest
ID: 6860509
Hi,

I've tried the Chilton Preview and whilst it seems to provide some of the functionality it does not allow you the ability to right-click an attachment (or group of attachments) and select Print.

The reason this problem has come to light is because one of our users is receiving many attachments a day that all need printing.  It is obviously very labor intensive to open all the attachments one at a time and print them - therefore we need to be able to use the context menu to print them.

Anyone else know a way round this problem?

Cheers

Pete
0
 
LVL 3

Expert Comment

by:defore
ID: 6860825
0
 
LVL 23

Expert Comment

by:slink9
ID: 6861052
Have you tried to ditch sr2 and go back to sr1a?
0
 
LVL 2

Author Comment

by:peterwest
ID: 6863914
Nope - but I might try that.

I'm at the location where the machine is located today so I will be spending a good portion of the day investigating the problem and trying to resolve it.

I'll let you know how I get on and, of course, will award the points accordingly.

Cheers

Pete
0
 
LVL 1

Expert Comment

by:Moondancer
ID: 6918401
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LVL 2

Author Comment

by:peterwest
ID: 6926433
Apologies for not responding to this question soon.

I have managed to resolve the problem using the WINWORD /R method to re-register the programme.  However, I found that if I logged on as a standard user and did this then the routine would not execute.

If I did it logged on as an Administrator then it fixed the problem but only for that user.

In the end I had to get round it by making the user with the problem a member of Domain Admins, running the routine and then removing their Admin priviledges.  This seems to have resolved the issue.

Thanks for your comments.

Pete
0
 
LVL 2

Author Comment

by:peterwest
ID: 6926439
Unfortunately none of the comments resolved the problem - the solution was eventually determined through Tech-Net and trial and error.

Pete
0
 
LVL 1

Expert Comment

by:Moondancer
ID: 6940874
I have refunded 100 points to you and closed this by moving to our PAQ at zero points.
Moondancer - EE Moderator
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LVL 1

Accepted Solution

by:
Moondancer earned 0 total points
ID: 6940876
I have refunded 100 points to you and closed this by moving to our PAQ at zero points. I'm sorry we didn't help you in this question thread, but happy to hear you did find your solution.
Moondancer - EE Moderator
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