Best GPL trouble-ticketing system
Posted on 2002-03-08
I need some advice on what would be the best open-source(preferably GPL licensed) trouble ticketing system. This would be for a small IT dept with a large number of endusers(isn't that always the case :), so that users could submit their requests through the system. I would need the ability to change priorities of tasks, and a hierarchy of user accounts(ie. managers could change task priority, but not IT staff). Built-in notification email would be a plus.