• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1205
  • Last Modified:

Best GPL trouble-ticketing system

I need some advice on what would be the best open-source(preferably GPL licensed) trouble ticketing system. This would be for a small IT dept with a large number of endusers(isn't that always the case :), so that users could submit their requests through the system. I would need the ability to change priorities of tasks, and a hierarchy of user accounts(ie. managers could change task priority, but not IT staff). Built-in notification email would be a plus.
  • 2
1 Solution
Go to http://sourceforge.net and search for "ticket". Then you'll get plenty of suggestions. Haven't used any of them so feel free to ignore my suggestion.
there is no "best", you have to decide which functionality you need, and which you may miss.

A very simple one, fast to setup is:
     Jitterbug http://samba.anu.edu.au/jitterbug/

Some more improfed, but still not perfect:
     Keystone http://keystone.whitepj.net/
     WebTTS   http://www.gashalot.com/software/webtts/
     GNATS    http://gnatsweb.sourceforge.net/
     RT       http://www.fsck.com/projects/rt/  http://www.helgrim.com/
     ticket-   (sorry lost the link)

For comercial one check: http://www.helpdesks.com/
or: http://directory.google.com/Top/Computers/Software/Help_Desk/
which of the TTS got your vote, tibori?
I'm interested too (looking for pros and cons).
tiboriAuthor Commented:
actually, i haven't had a chance to evaluate any of them yet, and i didn't want to leave the question hanging, as it may be some time before i do get a chance to do so. I did find another one to add to this list, which seemed favorable:
www.perldesk.com(not GPL but relatively cheap, and looks cool)
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now