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Recieve emails problems, Outlook 2002

Posted on 2002-03-09
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Last Modified: 2010-05-18
Hi,
I'm not able to receive emails with Outlook 2002. In other words, I can't log in to my ISP's pop3-server. (I can send mail, the SMTP-server is OK). My ISP has a Web-based service for my accounts, and there it works fine with the same account settings.

I also d/l and installed Eudora to verify that this is a software problem. It is, because everything works just fine with Eudora with exactly same settings and passwords. I've also talked with my ISP, but they have not heard about any difficulties with OL2002.

I prefer to use Outlook, so I need help to solve this. My OS is XP and I'm absolutely sure my account settings are correct, ports etc. I'm not using SSL and should not. I've tried everything I can figure out to do (firewalls, antivirus-proggies disabled etc) but I can't fix it. I've unistalled Outlook and installed again. I've deleted the account and created it again. Nothing helps...

This is the error messages I get. And Outlook also every time asks for password...
==========================

Sending and Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded: -ERR Bad login

Log onto incoming mail server (POP3): Unable to logon to the incoming mail server (POP3). Please verify the settings in the User Name, Password and E-mail fields.

Send test e-mail message: The specified server was found, but there was no response from the server. Please verify that the port and SSL information is correct. To access these settings close this dialog, then click More Settings. Click on the Advanced tab.
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Question by:bert1
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Expert Comment

by:adowns
ID: 6853575
I would open outlook and go to tools/email accounts/ view or edit an existing account/ hightlight your account and click change button
and retype your username and password
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Expert Comment

by:slink9
ID: 6853835
Can your ISP look at their system when you log in and tell you what is happening?
I work at an ISP part-time and that is the first thing we do.  After verifying that their accounts are active, we watch their login on our system and watch for a bad password.  If that is the case the radius server reports what it should be.
After that, the ISP should be able to guide you through the proper network and dial-up settings to connect to their system.
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Expert Comment

by:bruintje
ID: 7134725
Hi bert1, any update on this?
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Expert Comment

by:bruintje
ID: 7167642
PLEASE DO NOT ACCEPT THIS COMMENT AS ANSWER

time to clean up

-if not stated otherwise

my recom will be
-PAQ
-refund points (problem was not solved??)
-this will be finalized with no further update (28.07.2002)

PLEASE DO NOT ACCEPT THIS COMMENT AS ANSWER

HAGD:O)Bruintje
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Accepted Solution

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ComTech earned 0 total points
ID: 7182499
This question will be placed in PAQ, and points refunded.

Regards,

ComTech
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