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Filing Email

This is a problem I have tried to solve a few times without success. I want to set up a group of folders and associated agents to move email from certain people to the appropriate folder on reciept. For example and email with "Microsoft" in the From field should be moved to the /Folder/MS folder.

I find that the message gets put into the folder I specify, but it is still in the Inbox. The whole point is to reduce the clutter in the inbox, so this is pointless.

Is there something obvious that I'm missing (maybe "move" means "copy" in Notesese?), or is this just not possible?

Thanks
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gbentley
Asked:
gbentley
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1 Solution
 
ArunkumarCommented:
Are you using Rules ?  It works great for me.  Just select the conditions and the email just gets into the folder and not in the inbox.  Do not write agents for this purpose use Rules.  

:-)
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ArunkumarCommented:
Use move to folder as action instead of copy to folder.
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Jean Marie GeeraertsApplication EngineerCommented:
Rules only work in R5 of course, but I agree with Arun that they are by far the easiest way to do this.
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gbentleyAuthor Commented:
Arunkumar - I have got rules to work, but I would still like to know why the Agent didn't work. I am using Move to Folder in the Agent

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Jean Marie GeeraertsApplication EngineerCommented:
Can you paste the agent code here, so we can have a look at it ?
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Jean Marie GeeraertsApplication EngineerCommented:
You could add another statement to remove the document from the Inbox (Inbox is as you know also a folder) just after the move statement. Paste your code here and I'd be glad to look it over and add needed statements.
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gbentleyAuthor Commented:
Code?

There is no code. I have created an Agent that is set to run "After New Mail Has Arrived", its does a search for field From contains "Experts Exchange", with a simple action "Move Document to Folder 'Autofiled Mail\Experts Exchange'".

It's so simple I really can't see why it doesn't work. As I said, the message appears in the Folder, it just doesn't disappear from the Inbox. Weird!

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Jean Marie GeeraertsApplication EngineerCommented:
Ah yes, I just tried to create a similar agent:
For testing purposes I set it to:
- Run Manually from Actions Menu
- Run on all documents in view
- Added Search : field From contains Experts
- simple action : Move document to folder 'EE test'

Tried running the agent manually and it did what it was expected to.

When I set the agent to run After new mail arrives, it doesn't seem to run. Might be possible I don't have sufficient rights on our mail server.

Have you tried to set the agent to run "Before new mail arrives" ?
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gbentleyAuthor Commented:
Haven't tried that, because when you choose that option, you can't specify what documents to work with. I don't want it to move ALL incoming mail.

I'll look into the "rights" issue.
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Jean Marie GeeraertsApplication EngineerCommented:
What I meant was, run the agent "before new mail arrives" with the extra search you specified to select documents and see what happens then.
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ArunkumarCommented:
i have not had any success till now on the agent that runs when new mail arrives !

:-(
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gbentleyAuthor Commented:
jerrith - When you choose "Before New Mail Arrives" the search section is grayed out so you can't specify a search. Or am I missing something?
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Jean Marie GeeraertsApplication EngineerCommented:
You're right, gbentley. Sorry about that one.
Don't really understand why the agent won't work correctly myself. Have you tried to add the remove from folder Inbox after the move ?
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ArunkumarCommented:
I wrote this agent recently to encrypt selected messages and move to a folder.  But i had to run it manually !

:-(
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pratiganCommented:
Hello gbentley,
Have you tried adding the move folder command within the agent.
@Command( [Folder] ; folderName ; moveOrCopy )
Setup a simple agent that manipulates the search or filter criteria according to what you want and then execute this folder command.
:)
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gbentleyAuthor Commented:
pratigan - That is exactly what I tried. Have you done this and had it work on incoming mail?
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Jean Marie GeeraertsApplication EngineerCommented:
Have you tried my suggested 'bypass' with the added remove from folder command after the move ?
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pratiganCommented:
Hello gbentley,
I have done this and it works great for me.  I don't even see the messages as they come in, but I do recognize that I am receiving them as an unread message appears at the bottom of my inbox and the number increases each time I receive a message that goes into that particular folder.
Setup a condition when mail messages arrive also setup a condition when and of course specify an action.  Try to be as specific as possible.  It may be that your conditions are not specific enough.!!?!??<<
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gbentleyAuthor Commented:
jerrith - I tried the Remove From Folder and it still does the same thing. The messages are still showing in the Inbox.

pratigan - I don't think the condition is the problem as the message does appear in the folder. It still appears in the Inbox though.

I have got Rules doing what I want now, so this is kind of a moot question at this point. As I mentioned above, I would still like to understand what is going on, but I don't expect anyone to spend much time or effort given the points.

Thanks to all who contributed.
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ArunkumarCommented:
Who gets the points ? If awarded ?

;-)
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Jean Marie GeeraertsApplication EngineerCommented:
You're welcome.
It might be interesting to investigate further, since rules don't seem to work locally.
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MoondancerCommented:
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Jean Marie GeeraertsApplication EngineerCommented:
Maybe you should just award points to Arun, if you ever come up with a solution as to why it didn't work, you can always post it here.
Anyway, a valid bypass was provided, as you stated before.

Regards,
JM
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ArunkumarCommented:
You are always helping me JM Why ?

Anyway,Thanks a lot for your suggestion bro !

:-)
Arun.
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Jean Marie GeeraertsApplication EngineerCommented:
You provided an answer by suggesting to use rules instead, so you should get points for this question.

Anyways, I'm working together with EE Moderator Moondancer to finalize questions that I am involved in.
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ArunkumarCommented:
yea yea i forgot that you mentioned me earlier.  Thanks buddy!

:-)
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Jean Marie GeeraertsApplication EngineerCommented:
You're welcome :-)
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MoondancerCommented:
The level of teamwork exhibited here, and the ongoing support you provide does my heart good.  I thank you very much.

I have finalized this question and appreciate your recommendation, jerrith.

In the event Asker does return with additional needs related to this question, please repond, Arunkumar.

:) Moondancer
EE Moderator
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Jean Marie GeeraertsApplication EngineerCommented:
Always glad to help.
Hope you had a good holliday.
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