Solved

Win98-- Modem problems

Posted on 2002-03-13
6
201 Views
Last Modified: 2013-12-28
I reformatted computer, went to install modem again. It needs to go in Com port 3. Com port 3 does not show up in list. Modem will not work in ports 1,2. How do I get computer to install modem in com port 3 again. This happen before and I forget what I did to get modem to com port 3. This has to be a plug and play issue?.
thanks
0
Comment
Question by:referee2
6 Comments
 
LVL 16

Expert Comment

by:Kyle Schroeder
ID: 6860888
What model of modem is this?  Is it external or internal?  Assuming internal since you said it won't work in COM1 or COM2 which are generally hardware ports with external connections.  Usually this will be set by the driver software, especially if this is a "WinModem" which relies on the CPU/OS to control it.  Is the modem visible in Device Manager?  Double-click it and see if you can adjust the COM port settings.  Or if it is an older modem, it may have jumpers to configure the COM port setting.

Provide the model of modem and we'll be able to help you better.

-dog*
0
 
LVL 14

Expert Comment

by:Don Thomson
ID: 6860933
Normally a PNP modem won't show up in the Device Manager under ports - just under Modem. Check to see if you have an available IRQ and nothing in Other.

If it doesn't detect automatically try moving it to another slot. When it automatically detects - make sure you have the Drivers available. If you cancel the autodetect - you will most likely go have to go into the device manager and remove it from the Other  device category (small Yellow Circle)

If your out of IRQ's some IRQs can be shared but modems should never be. Try moving cards around to different slots until you get it working
0
 

Author Comment

by:referee2
ID: 6860985
It is an internal modem a zoom v92 -- This happened before and I don't remember how I resolved the problem. I followed the install instruction for modem that said to install the drivers first and install the modem back in the computer.Which i did and I now when i try to install modem I can go thru all instructions but when it comes time for ports only 1,2 show up in list and if you install it there it will not work. Its in same slot as before and I have tried moving card to different pci slots but that did not help :((.
0
Don't lose your head updating email signatures!

Do your end users still have the wrong email signature? Do email signature updates bore you or fill you with a sense of dread? You can make this a whole lot easier on yourself by trusting an Exclaimer email signature management solution. Over 50 million users do...so should you!

 
LVL 16

Accepted Solution

by:
Kyle Schroeder earned 100 total points
ID: 6861799
What is the precise serial number of the modem (see http://www.zoom.com/ts1/analog/pci.shtml as there are 3 different drivers for their v.92 PCI modems).  Probably you need a driver update.  Try checking your system BIOS and disable the on-board COM2 (which 95% you're not using anyway, and won't be) and then try installing the modem to use COM2.

-dogztar
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 6863082
Make usre you have both com ports enabled in the bios, and showing up in device manager, then windows willinstallt he modem to the next open com port (three)
0
 
LVL 16

Expert Comment

by:Kyle Schroeder
ID: 6865166
Glad I could help!

-dog*
0

Featured Post

Are end users causing IT problems again?

You’ve taken the time to design and update all your end user’s email signatures, only to find out they’re messing up the HTML, changing the font and ruining the imagery. What can you do to prevent this? Find out how you can save your signatures from end users today.

Join & Write a Comment

Update 11/3/2014 - Although the below article will get you to relocate the WINSXS folder, Microsoft has finally released a utility to reduce the size of the WINSXS folder. For some reason, it's not that straightforward. It only works on Windows 2008…
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now