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audio problems

Posted on 2002-03-13
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Last Modified: 2010-04-14
Hi,

I have customer who has a HP Vectra VL800 system with windows 2k. It was working fine until he tried to install the creative sound blaster software. This seemed to go through fine until it said at the end of the install that it would need to restart. The system promptly hung at this point.
- It left him with an egg-timer instead of a mouse cursor but the system had to be turned off and on again.

- When the system loads windows, it seems to boot up as normal - the system tray has all of the icons up to a point and then they all disappear, including the time as it settles.

- Then when we move the mouse pointer over the top of the taskbar, it turns into an eggtimer. Apart from this the system works fine.

- We have tried removing the software through add/remove programs but the soundblaster live software will not go away. Then the PC locks straight after we try to remove it.

- Device Manager does not show any problems.

If this was Windows 98 I am fairly sure I could resolve this problem straight away using 'msconfig', but I don't know of the best way to fix this problem in win2k.
'

Thanks a million for all your help

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Question by:Cokane
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JconleyMCSE earned 30 total points
ID: 6861696
Have you tried booting into safe mode and removing the software? When 2000 is booting press the F8 key. This will give you a list of boot options. Choose safe mode and see if the software will uninstall that way. Hope this helps!

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by:Cokane
ID: 6862338
Cheers JconleyMCSE,

We did and it worked. Normally i would use my brain and try that myself but its been one of those days...

Thanks mate
Cathal
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