Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

NOTON ANTI VIRUS UPDATE

Posted on 2002-03-13
2
477 Views
Last Modified: 2008-02-26
I UPDATED MY NORTON ANTI VIRUS SOFTWARE BY DOWNLOADING FROM THE NET.  NOW I AM UNABLE TO OPEN MY EXCELL...WHEN I TRY TO OPEN IT I GET THE MESSAGE THAT IT HAS PREFORMED AN ILLEGAL OPPERATION AND WILL BE SHUT DOWN...CONSEQUENTLY I AM UNABLE TO USE MY EXCELL...DOES ANYONE HAVE ANY IDEA WHAT I CAN DO TO FIX THE PROBLEM...I HAVE ALREADY TRIED TO PUT HE EXCELL DISK BACK IN AND LOAD IT AGAIN...

I AM UPDATING MY INFORMATION...I DOWNLOADED THE UPDATE FROM NORTON BECAUSE I GOT A NOTICE THAT I NEEDED TO UPDATE MY SOFTWARE..
0
Comment
Question by:sallymessner
2 Comments
 
LVL 1

Accepted Solution

by:
JconleyMCSE earned 50 total points
ID: 6861772
When you say that you updated the software, did you update the software itself or just the virus signatures? Either way, I would temporarily remove Norton Anti-virus and then try to run Excel. Assuming that is successful, I would then reinstall Norton and see if that fixes your issue.

You could also REMOVE Excel and then reistall it. That may fix it as well.

Hope this helps!

J
0
 

Author Comment

by:sallymessner
ID: 6862406
THANKS SO MUCH FOR YOUR HELP!  I WILL GIVE IT A TRY AND NEVER UPDATE MY NORTON VIA THE WEB AGAIN...YES I JUST UPDATED THE VIRUS SIGNATURES ....I HOPE THIS WORKS...IT HAS HAPPENED ON MY CEO'S COMPUTER AND WE CANNOT ACCESS OUR FINANCIALS...WE ARE NOT VERY HAPPY
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
ESX 5.0 Shows power supply failure 3 53
WinSetup from USB not cooperating 27 123
Adobe Premier GPU Issues 6 45
Microsoft volume license for installation 11 39
Does your iMac really need a hardware upgrade? Will upgrading RAM speed-up your computer? If yes, then how can you proceed? Upgrading RAM in your iMac is not as simple as it may seem. This article will help you in getting and installing right RA…
Stuck in voice control mode on your Amazon Firestick?  Here is how to turn it off!!!
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used.

792 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question