NOTON ANTI VIRUS UPDATE

I UPDATED MY NORTON ANTI VIRUS SOFTWARE BY DOWNLOADING FROM THE NET.  NOW I AM UNABLE TO OPEN MY EXCELL...WHEN I TRY TO OPEN IT I GET THE MESSAGE THAT IT HAS PREFORMED AN ILLEGAL OPPERATION AND WILL BE SHUT DOWN...CONSEQUENTLY I AM UNABLE TO USE MY EXCELL...DOES ANYONE HAVE ANY IDEA WHAT I CAN DO TO FIX THE PROBLEM...I HAVE ALREADY TRIED TO PUT HE EXCELL DISK BACK IN AND LOAD IT AGAIN...

I AM UPDATING MY INFORMATION...I DOWNLOADED THE UPDATE FROM NORTON BECAUSE I GOT A NOTICE THAT I NEEDED TO UPDATE MY SOFTWARE..
sallymessnerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JconleyMCSECommented:
When you say that you updated the software, did you update the software itself or just the virus signatures? Either way, I would temporarily remove Norton Anti-virus and then try to run Excel. Assuming that is successful, I would then reinstall Norton and see if that fixes your issue.

You could also REMOVE Excel and then reistall it. That may fix it as well.

Hope this helps!

J
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
sallymessnerAuthor Commented:
THANKS SO MUCH FOR YOUR HELP!  I WILL GIVE IT A TRY AND NEVER UPDATE MY NORTON VIA THE WEB AGAIN...YES I JUST UPDATED THE VIRUS SIGNATURES ....I HOPE THIS WORKS...IT HAS HAPPENED ON MY CEO'S COMPUTER AND WE CANNOT ACCESS OUR FINANCIALS...WE ARE NOT VERY HAPPY
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Hardware

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.