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NOTON ANTI VIRUS UPDATE

Posted on 2002-03-13
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Last Modified: 2008-02-26
I UPDATED MY NORTON ANTI VIRUS SOFTWARE BY DOWNLOADING FROM THE NET.  NOW I AM UNABLE TO OPEN MY EXCELL...WHEN I TRY TO OPEN IT I GET THE MESSAGE THAT IT HAS PREFORMED AN ILLEGAL OPPERATION AND WILL BE SHUT DOWN...CONSEQUENTLY I AM UNABLE TO USE MY EXCELL...DOES ANYONE HAVE ANY IDEA WHAT I CAN DO TO FIX THE PROBLEM...I HAVE ALREADY TRIED TO PUT HE EXCELL DISK BACK IN AND LOAD IT AGAIN...

I AM UPDATING MY INFORMATION...I DOWNLOADED THE UPDATE FROM NORTON BECAUSE I GOT A NOTICE THAT I NEEDED TO UPDATE MY SOFTWARE..
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Question by:sallymessner
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JconleyMCSE earned 50 total points
ID: 6861772
When you say that you updated the software, did you update the software itself or just the virus signatures? Either way, I would temporarily remove Norton Anti-virus and then try to run Excel. Assuming that is successful, I would then reinstall Norton and see if that fixes your issue.

You could also REMOVE Excel and then reistall it. That may fix it as well.

Hope this helps!

J
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by:sallymessner
ID: 6862406
THANKS SO MUCH FOR YOUR HELP!  I WILL GIVE IT A TRY AND NEVER UPDATE MY NORTON VIA THE WEB AGAIN...YES I JUST UPDATED THE VIRUS SIGNATURES ....I HOPE THIS WORKS...IT HAS HAPPENED ON MY CEO'S COMPUTER AND WE CANNOT ACCESS OUR FINANCIALS...WE ARE NOT VERY HAPPY
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