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Crystal Reports Error 20998

Posted on 2002-03-13
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Last Modified: 2012-06-27
Hi All,
I have a problem with crystal reports 7.0!
I have made an application for a customer and made a setup package for him. When he launches the application, and he wants to preview reports, he gets a crystal report error 20998, but only on some reports! I have tried to look at crystal reports support page but that just mentions something about the sscdk32.dll not being in the system32 directory, but it is there. I even copied the pgconv32.dll to the system32 directory even though that is an error in version 8.0. What should I do, everything works fine on my machine.
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Question by:ismohamed
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5 Comments
 
LVL 6

Expert Comment

by:dbirdman
ID: 6862638
Do the reports that crash have Charts?
Sorry if this is redundant, but did you try all of the following, taken from the Crystal Site:

This error message occurs on the client computer because the charting dependency file, pg32conv.dll, was not distributed with the application.

This error message occurs on the client computer because the charting dependency file, pg32conv.dll, was not distributed with the application.

To resolve this error message, include pg32conv.dll with your application by following these steps:

1. On the development computer, open crpe32.dep using Notepad.

2. Under the "Additional Runtime DLLs section" after 'Uses48' add the following:

Uses49=\program files\seagate software\shared\pg32conv.dll

3. Under the "Additional CRPE32 Runtime section" after the [SSCSDK80.DLL] reference, add the following:

[pg32conv.DLL]
Dest=$(WinSysPath)
Uses1=

4. Save crpe32.dep and package your application.

The application will now run successfully on the client computer.

Good Luck.
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Author Comment

by:ismohamed
ID: 6864536
Hi dbirdmna,

As I wrote earlier, when I what ever it says under the crystal report knowledegebase regarding the pg32conv and the sscdk32, did not work. I tried to do these changes manually at the client computer. It did not work.

After looking arround a bit, I saw another question asked previously here in experts exhange where a guy had a similiar problem but that was because of a function he called within crystal reports (SelectionFormula). He was told to change it to ReplaceSelectionFormula and it might help. So I did and that got rid of the runtime error 20998.
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LVL 101

Expert Comment

by:mlmcc
ID: 6882443
Have you tried using the dependency walker to verify you have all the dlls and ocxs required?

It is available at
www.dependencywalker.com

Usage is explained at
http://support.crystaldecisions.com/library/kbase/articles/c2007141.asp

good luck
mlmcc
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LVL 12

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by:DRRYAN3
ID: 7633782
No comment has been added lately, so it's time to clean up this Crystal Reports question.  I will leave a recommendation in the Cleanup topic area that this question should be:

- PAQ'd and return points

Please leave any comments here within the next seven days.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER !

DRRYAN3
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