Crystal Reports Error 20998

Hi All,
I have a problem with crystal reports 7.0!
I have made an application for a customer and made a setup package for him. When he launches the application, and he wants to preview reports, he gets a crystal report error 20998, but only on some reports! I have tried to look at crystal reports support page but that just mentions something about the sscdk32.dll not being in the system32 directory, but it is there. I even copied the pgconv32.dll to the system32 directory even though that is an error in version 8.0. What should I do, everything works fine on my machine.
Who is Participating?
DigitalXtremeConnect With a Mentor Commented:
question PAQ'ed and points refunded

CS Moderator
Do the reports that crash have Charts?
Sorry if this is redundant, but did you try all of the following, taken from the Crystal Site:

This error message occurs on the client computer because the charting dependency file, pg32conv.dll, was not distributed with the application.

This error message occurs on the client computer because the charting dependency file, pg32conv.dll, was not distributed with the application.

To resolve this error message, include pg32conv.dll with your application by following these steps:

1. On the development computer, open crpe32.dep using Notepad.

2. Under the "Additional Runtime DLLs section" after 'Uses48' add the following:

Uses49=\program files\seagate software\shared\pg32conv.dll

3. Under the "Additional CRPE32 Runtime section" after the [SSCSDK80.DLL] reference, add the following:


4. Save crpe32.dep and package your application.

The application will now run successfully on the client computer.

Good Luck.
ismohamedAuthor Commented:
Hi dbirdmna,

As I wrote earlier, when I what ever it says under the crystal report knowledegebase regarding the pg32conv and the sscdk32, did not work. I tried to do these changes manually at the client computer. It did not work.

After looking arround a bit, I saw another question asked previously here in experts exhange where a guy had a similiar problem but that was because of a function he called within crystal reports (SelectionFormula). He was told to change it to ReplaceSelectionFormula and it might help. So I did and that got rid of the runtime error 20998.
Have you tried using the dependency walker to verify you have all the dlls and ocxs required?

It is available at

Usage is explained at

good luck
No comment has been added lately, so it's time to clean up this Crystal Reports question.  I will leave a recommendation in the Cleanup topic area that this question should be:

- PAQ'd and return points

Please leave any comments here within the next seven days.


Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.