Start Button & Terminal Service

Windows 2000 server running Citrix Metaframe 1.8.

I have 200 users that use this server.

I have one user that after they log in, if you click the start button, it goes down and that is it.  You never get the start menu.  Everything else appears to work fine (quick launch toolbar, system tray, desktop).

I am using group policies.  I moved the problem user to a container that did not have any policies, no difference.

I removed everything from their start menu directory under documents and settings, no difference.

I am not sure how to troubleshoot this.
LVL 3
lpenrodAsked:
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HousenetConnect With a Mentor Commented:
-It sounds like the users profile is corrupted. Why not delete it & recreate a new one ?
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lpenrodAuthor Commented:
I hate to ask this, but...  How?  I have never had to do this before.
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HousenetCommented:
-Read this http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q246132 for a quick overview.

In most cases, basically the %SYSTEMDRIVE%\Documents and Settings\%username% folder is used. If a user was not logged on & the %username% folder was deleted, the next time the user logs in a new profile would be created.
 
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lpenrodAuthor Commented:
I thought that was how you did it, I was just afraid to try it.

That fixed it, thanks!
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