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MS Streets and Trips 2001 Unable to load Vital Strings

Posted on 2002-03-14
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Last Modified: 2013-12-11
Streets and Trips 2001(08.00.15.1001)
“Unable to load vital strings.This application will now close.”

This error message appears when I try to start this program from my Desktop shortcut to my CD Drive.
The only way I can start the program is to open and close the CD tray.  If I close the program and try
to restart without doing this I get the error message “Unable to load vital strings. This application
will now close.”

I have tried deleting and re-installing the program but the error still appears.

I am using an IBM 390X Laptop with Windows ME.


I tried to solve this problem online with M.S. but when I entered the Product ID # 87875-951-7460765-04799
(which I copied from the "About Microsoft Streets and Trips 2001" file) I received the message shown
below:

The Product ID number you entered is for Expedia Streets & Trips 2000 which is different than the product
you selected for support. You may enter the Product ID number for Streets & Trips 2001 or go back and
choose another support option or product. (My CD is Labelled 2001).    
Type or paste your Product ID number for Streets & Trips 2001:

Of course after several hours of running around the M.S. Support site I always finished back at 'square
one'. I tried emailing this request to M.S but just received an acknowlegement thanking me for my 'suggestion'
but promising nothing.
                                                                                                   
   
Are there any fixes for this problem?
Please advise
Best Regards
Harold Sankey

p.s. I have no problems with the program itself, which runs fine, it's just booting it up with the CD
tray that I find annoying.
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Question by:sankeyh
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5 Comments
 
LVL 59

Expert Comment

by:LeeTutor
ID: 6866590
Sounds like it may be a problem with your CDROM drive.  You might be able to fix it by removing and then reinstalling the CD drive in the Control Panel applet called System: click the Start button, then Settings, then Control Panel. Double click the System icon.  Click on the Tab for Device Manager.  Then click on the + sign next to CDROM. Select the CDROM drive underneath that and click on the button for Remove, then on the OK button.  After a reboot, you can let the Add New Hardware Wizard reinstall the CDROM drive.
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Author Comment

by:sankeyh
ID: 6867969
Hi Lee,
I did as you suggested, no difference. Could it be something to do with compatability with Win ME. I do not recall having this problem with Win 98.
Thanks for your suggestion.
Harold
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LVL 7

Expert Comment

by:WiZaRd
ID: 6884460
Found this. Don't know if it will fix your problem but worth a try. Also have you done the typical or complete installation?

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q261157
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Expert Comment

by:WiZaRd
ID: 7974644
No comment has been added lately, so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area that this question is:
PAQ Refund points
Please leave any comments here within the next seven days.
 
PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!
 
WiZaRd
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Accepted Solution

by:
modulo earned 0 total points
ID: 8028254
Finalized as proposed

modulo

Community Support Moderator
Experts Exchange
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