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CD-Rom Issue

Have a friend who build a new system (not exactly sure of the overall system specs).  When he powers the unit up the CD-Rom power light is on, however he is unable to open the CD-Rom.  He tried a new CD-Rom with the same result.  He then tried both CD-Roms on an older computer and they both worked fine.  We have verified proper jumper settings, etc.

Any ideas?
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Yort
Asked:
Yort
1 Solution
 
Crash2100Commented:
have you tried disconnecting the IDE cable from the drive and just leaving the power plugged into the drive?  Just to see what happens.
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YortAuthor Commented:
I don't think this has been tried.  We will try it.
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hatimCommented:
hi yort

may be the the ide cable on the motherboard or the cd rom drive is fixed in the other way round. make sure that the red strip on the ide cable is on the side marked pin 1 on the mother board's ide connector.

hope this helps
hatim
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YortAuthor Commented:
hatim,

Appreciate your suggestions, however, we did verify that pin1 on the ide cable was properly lined up with pin1 on the ide channel itself.
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Crash2100Commented:
it sounds like you may either have a bad IDE cable or a bad IDE controller, have you tried connecting it in place of a working drive?
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YortAuthor Commented:
Crash2100,

I am verifying this data as we speak.
Will write when I have answer.

thanks!!!
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TedSennCommented:
If the CD is not the only device on the IDE cable you will also need to check the jumpers to ensure the fastest device is master and the other device is secondary.
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tmj883Commented:
Install/reinstall the mainboard drivers. T
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YortAuthor Commented:
It was a bad IDE cable.

Thanks to everyone who posted...it is appreciated...
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