RDR Event ID 3013 - Word97

I have an NT4 Server and 2 NT4 Workstations (and 20 Win98 Workstations) set up in my office.  I recently setup a new NT4 SP6a server as a PDC.  When I try to open a Word 97 document form the server, Word goes into a not responding mode, then in the event log I see the RDR event message (yellow).  All other Office 97 documents and other types of files open without problems.

I did extensive research on the web and found info for editing the registry to adjust Redirector File caching, of which I have done.  This has not worked.  (Reference  article: http://jsiinc.com/suba/tip0200/rh0231.htm)

Microsoft claims to have a hot fix for a $250 phone call referneced in artical Q252332.

Can anyone help me with this problem?  Does anyone have the "hot fix"?

Please email me at dbuskey@gaiatech.com

Thank you.
dbuskeyAsked:
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geoffrynCommented:
Are you using any networked printers?
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dbuskeyAuthor Commented:
Yes,
I have 3 networked printers on this server, an HP5si, HP4v, and a Lexmark Optra1275SC
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geoffrynCommented:
Try installing a dummy local printer on one of the failing systems using an HP 4 driver.  Set that printer as the defualt printer, then try opening the Word doc
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dbuskeyAuthor Commented:
Yes,
I have 3 networked printers on this server, an HP5si, HP4v, and a Lexmark Optra1275SC
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dbuskeyAuthor Commented:
I tried the local printer suggestion, it did not work.  Note: one of the Workstations is connected to the lexmark locally, and it is set as it's default printer.
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geoffrynCommented:
What is the exact RDR event message?
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dbuskeyAuthor Commented:
(Event ID 3013, Source RDR, Type Warning, catagory None)

The redirector has timed out a request to Gaia_atlanta.

Data (words):

0000: 00000000 004a0002 00000000 80000bc5
0010: 00000000 c00000d6 81a7d008 00000000
0020: 00000000 00000000

Data (Bytes):

0000: 00 00 00 00 02 00 4a 00   ......J.
0008: 00 00 00 00 c5 0b 00 80   ....Å..€
0010: 00 00 00 00 d6 00 00 c0   ....Ö..À
0018: 08 d0 a7 81 00 00 00 00   .Ч....
0020: 00 00 00 00 00 00 00 00   ........
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geoffrynCommented:
Are you using any AV products on the server or WS?
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dbuskeyAuthor Commented:
I currently use (and have used for 4 years) Cheyenne Innoculate 4.53 on the server,and (for 2 years) use Norton Antivirus NT V5 on the workstation.

I know this is frustrating, because it all of sudden happened.

The Hard drive on the Server is Mirrored and listed as healthy
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geoffrynCommented:
Turn off Inoculan.  This error has been noted with that AV software.
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dbuskeyAuthor Commented:
I currently use (and have used for 4 years) Cheyenne Innoculate 4.53 on the server,and (for 2 years) use Norton Antivirus NT V5 on the workstation.

I know this is frustrating, because it all of sudden happened.

The Hard drive on the Server is Mirrored and listed as healthy
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geoffrynCommented:
Try disabling it for testing purposes.
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dbuskeyAuthor Commented:
Geoffryn,
I did the disable of the Virus software thing, since we have to have protection, so I changed a few settings in the software to mintor only incoming and not outgoing, and it still lets me open the documents!!!  SO I guess that I have to play around a bit to make sure that I have the proper protection,and useability.

Thank you very much for your responsiveness and for pointing me in the right direction!!!
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dbuskeyAuthor Commented:
YOU ARE AWESOME!!!!!
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geoffrynCommented:
Happy to help.
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