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Fatal System Error?

Help,
I got this error message after upgrading to Internet Explorer 6.0, when the system restarted it came back with the following errors:

SAS window: winlogon.exe - DLL Initialization Failed

Initialization of the dynamic link library C:WINNT\System32\HPSmartF.dll failed. The process is terminating abnormaly.
OK

HPplLock.exe - DLL Initialization Failed
Initialization of the dynamic link library C:WINNT\System32\HPSmartF.dll failed. The process is terminating abnormaly.
OK

WIxInitialize
HP Gina specific initialization failed. Disable ALL HP Lock features.
OK

Begin Login
I press CTRL + ALT + DEL
OK

This message displays in a blue screen (but I do not think it is the blue screnn of death, although It might as well be):

STOP: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000).
The system has been shut down.

If I restart it the same happens over and over. There are some files in the C: drive that I need to retrieve, how can I do that if the system does not let me login?

Is there any utility or software that will let me get in and get those files without having to login normally?
Thank you for your help.

LuisP

ASKER CERTIFIED SOLUTION

cookre

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LuisP

ASKER

Thanks cookre, that sure was what happened to me.
I changed the HPGina to MSGina by accessing the registry through the network.

Now I get this message after booting:

Service Control Manager
At least one service or driver failed during system
startup. Use Event Viewer to examine the event log
for details.
OK

I click OK and press CTRL + ALT + DEL to log on and this comes up:

F:\Autorun.exe
Can not fine the file 'F:\autorun.exe'(ore one of its
components). Make sure the path and filename are
correct and that all the required libraries are
available.
OK

I checked the Event Viewer and this is what it said:

1- Description:
The following boot-start or system-start driver(s)
failed to load: HPGate

2- Description:
the description for Event ID (22) in Source (HPGate)
could not be found. It contains the following
insertion string(s): ,PC Compatible Eisa/Isa HAL,
. Translated.

If you have any ideas, I will appreciate them very much.
Thank you,
LuisP

LuisP

ASKER

cookre,

I was able to fix this problem:

F:\Autorun.exe
Can not fine the file 'F:\autorun.exe'(ore one of its
components). Make sure the path and filename are
correct and that all the required libraries are
available.
OK

but the one about the Service Control Manager still appears whenever I reboot this PC.
Thank you.
LuisP

cookre

Looks like the same site has this one, too:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x235a039599eed5118ff40090279cd0f9,00.html

LuisP

ASKER

Thank you cookre, both of your URLs helped me solve the problems that I was having with this PC.
LuisP