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Fatal System Error?

Posted on 2002-03-20
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Last Modified: 2013-12-14
Help,
I got this error message after upgrading to Internet Explorer 6.0, when the system restarted it came back with the following errors:

SAS window: winlogon.exe - DLL Initialization Failed

Initialization of the dynamic link library C:WINNT\System32\HPSmartF.dll failed. The process is terminating abnormaly.
                   OK

HPplLock.exe - DLL Initialization Failed
Initialization of the dynamic link library C:WINNT\System32\HPSmartF.dll failed. The process is terminating abnormaly.
                   OK

WIxInitialize
HP Gina specific initialization failed. Disable ALL HP Lock features.
                   OK

Begin Login
I press CTRL + ALT + DEL
                   OK

This message displays in a blue screen (but I do not think it is the blue screnn of death, although It might as well be):

STOP: c000021a {Fatal System Error}
The Windows Logon Process  system process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000).
The system has been shut down.

If I restart it the same happens over and over. There are some files in the C: drive that I need to retrieve, how can I do that if the system does not let me login?

Is there any utility or software that will let me get in and get those files without having to login normally?
Thank you for your help.

LuisP

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Question by:LuisP
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cookre earned 240 total points
ID: 6884456
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by:LuisP
ID: 6886198
Thanks cookre, that sure was what happened to me.
I changed the HPGina to MSGina by accessing the registry through the network.

Now I get this message after booting:

Service Control Manager
     At least one service or driver failed during system  
     startup. Use Event Viewer to examine the event log
     for details.
                             OK

I click OK and press CTRL + ALT + DEL to log on and this comes up:

F:\Autorun.exe
     Can not fine the file 'F:\autorun.exe'(ore one of its
     components). Make sure the path and filename are
     correct and that all the required libraries are
     available.
                             OK

I checked the Event Viewer and this is what it said:

1- Description:
     The following boot-start or system-start driver(s)
     failed to load: HPGate

2- Description:
     the description for Event ID (22) in Source (HPGate)
     could not be found. It contains the following
     insertion string(s): ,PC Compatible Eisa/Isa HAL,
     . Translated.

If you have any ideas, I will appreciate them very much.
Thank you,
LuisP
0
 
LVL 1

Author Comment

by:LuisP
ID: 6886299
cookre,

I was able to fix this problem:

F:\Autorun.exe
    Can not fine the file 'F:\autorun.exe'(ore one of its
    components). Make sure the path and filename are
    correct and that all the required libraries are
    available.
                            OK

but the one about the Service Control Manager still appears whenever I reboot this PC.
Thank you.
LuisP
0
 
LVL 22

Expert Comment

by:cookre
ID: 6887481
0
 
LVL 1

Author Comment

by:LuisP
ID: 6889442
Thank you cookre, both of your URLs helped me solve the problems that I was having with this PC.
LuisP
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