Solved

Reopen of Cannot send email

Posted on 2002-03-21
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Last Modified: 2012-03-15
I have the same problem as -
<a href=http://www.experts-exchange.com/questions/Q.20180393.html>Q.20180393</a>
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Question by:Carlk1
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23 Comments
 
LVL 16

Expert Comment

by:GUEEN
ID: 6887691
Generally you should post a point amount with your question Carlk1.

Try this:
tools/options/mail format - make sure that 'use microsoft word to edit email messages' is unchecked.

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Author Comment

by:Carlk1
ID: 6887702
This option is unchecked, some things I have tried:

Reload entire machine, Reload Outlook, Reload TCP/IP Stack, Delete Dial up connection
and recreate, delete profile and recreate, delete mailbox on exchange and recreate, delete
NT user account and recreate, use account on another machine, scanpst,
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LVL 16

Expert Comment

by:GUEEN
ID: 6887726
OK still checking :)
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Expert Comment

by:GUEEN
ID: 6887727
Do you have a firewall installed?
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Author Comment

by:Carlk1
ID: 6887735
Yes I do actually, that is the only thing I cannot check my self as I am not familiar with Cisco. And funnily enough if I dial in using another dial up method straight into the mode connected to exchange server the attachments will send.

Any ideas what I should check for?
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LVL 16

Expert Comment

by:GUEEN
ID: 6887740
OK what firewall do you have?  I'm mainly famaliar with software firewalls (iffy on hardware firewalls.)
Also what is your anti-virus software?
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Author Comment

by:Carlk1
ID: 6887744
Firewall is Hardware Cisco 1600-R series on 1603 router and Virus Software is Norton Antivirus but it still doesn't work when it's uninstalled or disabled.
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LVL 8

Expert Comment

by:starl
ID: 6889285
carl - just making sure I understand.. you have OL2000 and are unable to send attachments (any at all?) and you read the other question and tried the suggestions there?


you don't have OL2000 sp2 installed, do you?
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LVL 2

Expert Comment

by:omk
ID: 6889625
The question you have a link already answered, so you can check there.
What about clicking Help in OL2000 and than Detect and repair?
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LVL 16

Expert Comment

by:GUEEN
ID: 6889749
Try this -
Zip a file and try sending that as an attachment and see if it gets stripped.
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Expert Comment

by:angcodata
ID: 6890811
I am looking for the same answer but I will tell you this...Same computer.....I uninstalled Office XP and installed Office 2000....problem fixed......this particular customer is using Verizon DSL and Verizon is also hosting hist mail......He has another PC in his office that uses Windows NT and Office 97...no problem....His firewall is a Linksys......firewall is not a problem....at least not with Office 97, Office 2000, Windows NT, Windows 98.....this customer happens to have 5 PC's with various office versions and operating systems....I am going to see him today...Verizon's suggestion as to go onto the website SPEEDGUIDE.COM and there was a y2K patch......I am looking into this now
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LVL 16

Expert Comment

by:GUEEN
ID: 6891027
angcodata -
Welcome to EE!
Generally we do not propose an answer around here (since it locks the question for expert input).

See here for 'answer vs comment' suggestions:
http://www.experts-exchange.com/jsp/cmtyQuestAnswer.jsp


Carlk1?
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Expert Comment

by:Netminder
ID: 6891304
angcodata,

Welcome to Experts Exchange!

As shekerra has suggested, you should only leave your remarks in the form of an Answer when you are absolutely, 100 per cent certain that your suggestion is the ONLY perfect solution to the problem posed by the Asker. As such I've rejected your proposed Answer. The Asker can still select it as an Answer, for which you'll receive the points, so generally speaking, it's best to leave it up to the Asker to decide.

Experts Exchange is a collaborative site, and when you "Answer", as opposed to "Comment", you lock the question and remove it from the easily seen open questions. That inhibits the collaborative process.

Further, you'll notice that rejected Answers are distinguished by a bright red banner. Personally, that makes me feel about two inches tall...<grin>

Netminder
Community Support Moderator
Experts Exchange
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Author Comment

by:Carlk1
ID: 6892909
shekerra, soryy for delay, the zip file also did not send
I am using OL2002 not OL200.

Snarl, I read other comments in the previous question and nothing worked. Cheers

I might also add that The dial IP connection is Frame Relay.
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LVL 16

Expert Comment

by:GUEEN
ID: 6893082
Carlk1 -
Still looking @ your problem (I also have Outlook XP and have no problems with attachments.)
Are you able to send attachments through outlook express?
If so -- we will be able to break the problem down a little more.
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LVL 8

Expert Comment

by:starl
ID: 6893146
"snarl" *lol* I like that - usually describes me rather well when problems don't solve themselves right away!

don't think I can help much.. firewalls aren't in my field, but I will listen in and learn (s'ok w/you bev? :-)
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Author Comment

by:Carlk1
ID: 6893158
bare with me shek as I am setting up a test machine with outlook xp and outlook express to try your suggestion.

I had to send the problem comp back to the user, they were losing a lot of work time.  I set it up using dial up to RAS which works sending attachments. This is very slow though.

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Expert Comment

by:bruintje
ID: 7134765
Hi Carlk1 any update on this one?
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LVL 16

Expert Comment

by:GUEEN
ID: 7134769
bruntje you have huh>
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LVL 44

Expert Comment

by:bruintje
ID: 7134823
yup ;) but 105 days is very slow
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Author Comment

by:Carlk1
ID: 7136268
I think I may have solved it myself, I tried installing the machine without the Toshiba build image and it works.
Toshiba must have some settings that our server doesn;t like.  

Thanks Everyone for your input


Cheers

Carl
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LVL 44

Expert Comment

by:bruintje
ID: 7167651
PLEASE DO NOT ACCEPT THIS COMMENT AS ANSWER

time to clean up

-if not stated otherwise

my recom will be
-PAQ
-refund points (user solved)
-this will be finalized with no further update (28.07.2002)

PLEASE DO NOT ACCEPT THIS COMMENT AS ANSWER

HAGD:O)Bruintje
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Accepted Solution

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ComTech earned 0 total points
ID: 7182495
This question will be placed in PAQ, and points refunded.

Regards,

ComTech
Community Support Administrator  
Experts-Exchange  
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