Just recently I began experiencing problem with printing from any Windows file/program (Word, Notepad,
Excel,etc) yet I am able to perform a test print on my Compaq IJ300 printer. The error message says
check cables, make sure thte printer is on, or re-install the driver. I have uninstalled the driver
and re-install (over 15 times)using both the Compaq disk or downloaded from Compaq internet site.
Followed Windows troubleshooter for printing and was not successful. Contacted Compaq for help and
followed all instructions for deleting and re-installing print driver. They seems to think it is the
printer itself. I have changed printer cables and printers and still get the same error message. All
I see in the printer que are the print jobs waiting to be printer, but can't. Yet when I do a test
print, it prints out a beautiful copy of the Compaq logo.
Someone else suggested that I delete some files in the Spool directory on my C:\ drive to make sure
my memory is ok. I have checked the memory and have plenty. The only things I know that may have contributed
to the problem, are my recent downloading of my Window update critical files and upgrading of my antivirus
program. I rarely use this printer, in fact I have printed less than 50 pages on it since purchased
in 2000. I normally disconnect it after each use.
Does anyone have a clue to solving this problem and have they heard of it before? Is the Compaq rescue
disk my only recourse to solving this problems?? Are there any files I should check on my hard drive
that recent upgrades could have deleted to cause this problem. I really would appreciate any response