Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win


Printing problem using Windows 98SE with Compaq IJ300 printer

Posted on 2002-03-24
Medium Priority
Last Modified: 2010-04-12
Just recently I began experiencing problem with printing from any Windows file/program (Word, Notepad,
Excel,etc) yet I am able to perform a test print on my Compaq IJ300 printer.  The error message says
check cables, make sure thte printer is on, or re-install the driver.  I have uninstalled the driver
and re-install (over 15 times)using both the Compaq disk or downloaded from Compaq internet site.

Followed Windows troubleshooter for printing and was not successful.  Contacted Compaq for help and
followed all instructions for deleting and re-installing print driver.  They seems to think it is the
printer itself.  I have changed printer cables and printers and still get the same error message.  All
I see in the printer que are the print jobs waiting to be printer, but can't.  Yet when I do a test
print, it prints out a beautiful copy of the Compaq logo.  

Someone else suggested that I delete some files in the Spool directory on my C:\ drive to make sure
my memory is ok. I have checked the memory and have plenty.  The only things I know that may have contributed
to the problem, are my recent downloading of my Window update critical files and upgrading of my antivirus
program.  I rarely use this printer, in fact I have printed less than 50 pages on it since purchased
in 2000.  I normally disconnect it after each use.

Does anyone have a clue to solving this problem and have they heard of it before?   Is the Compaq rescue
disk my only recourse to solving this problems??  Are there any files I should check on my hard drive
that recent upgrades could have deleted to cause this problem.  I really would appreciate any response
Question by:JWSpight
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
LVL 23

Expert Comment

ID: 6893745
First, try the printer and cable on another computer to verify that the printer is good.  After doing that, you need to focus on your computer.  Have you gone into safe mode (F8 while booting) and verified that you don't have multiple listings of the printer in system properties?  Have you verified that the LPT port is not disabled in the BIOS?

Expert Comment

ID: 6894903
As long as you're in the BIOS, check the port settings. Some printers have trouble if the port is set to ECP mode.


Expert Comment

ID: 6897483
Try disabling bi-directional communication in the printer driver.
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.


Accepted Solution

whoami earned 210 total points
ID: 6928313

If you were on the phone with compaq and they think the printer is the problem, I would be that they are right.  It is their printer and I would imagine that they should know whats best.

Although thoffman is right you can try it on another computer to see if the printer works.  If it doesn't given the information here I would go and buy an HP deskjet to replace it.  You can get one for less than $100 and they are much better printers.  


Expert Comment

ID: 7053051
Assuming the printer has no problem.
If you are in BIOS checking printer port, I suggest the printer port should use "EPP 1.x".  I tried to use "ECP" and "ECP + EPP" but having the same problem with my Epson 710.  But running EPP only works great.  If it still fail, try SPP (or standard port).

LVL 23

Expert Comment

ID: 7053469
I think JWSpight has left the building (or maybe he just vacated his mind).
LVL 21

Expert Comment

ID: 10326883
No comment has been added lately, so it's time to clean up this TA.
    I will leave a recommendation in the Cleanup topic area that this question is:
    accept  whoami's cooment as answer
    Please leave any comments here within the next four days.


    EE Cleanup Volunteer

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question