Windows 2000 Professional boots to a blank desktop
Posted on 2002-03-27
we have an odd situation w/ a dell machine running win2k professional. customer brings it in and says after they logon all they get is a blue desktop, no icons, no systray, nothing .... and sure enough it does. the mouse functions as well, but u cant right click and go to video properties. it is "not" a dual head agp card. we have tried all the papers on microsofts sight, only one, which deals w/ several .dll's to try to no success. we have tried a different video card (pci) just for grins.
we can run task mgr. and run tasks all day long, such as word, excel, all of her apps. we know it is an "explorer.exe" issue and have extracted explorer as well. the only thing u cant run in task mgr. is internet explorer which is a function of explorer.exe.
needless to say, we have tried just about everything and thought i would give this site a shot ... thanks in advance ... greg