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Windows 2000 Professional boots to a blank desktop

we have an odd situation w/ a dell machine running win2k professional.  customer brings it in and says after they logon all they get is a blue desktop, no icons, no systray, nothing .... and sure enough it does.  the mouse functions as well, but u cant right click and go to video properties.  it is "not" a dual head agp card.  we have tried all the papers on microsofts sight, only one, which deals w/ several .dll's to try to no success.  we have tried a different video card (pci) just for grins.  

we can run task mgr. and run tasks all day long, such as word, excel, all of her apps.   we know it is an "explorer.exe" issue and have extracted explorer as well.  the only thing u cant run in task mgr. is internet explorer which is a function of explorer.exe.  

needless to say, we have tried just about everything and thought i would give this site a shot ... thanks in advance ... greg
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gmaynard
Asked:
gmaynard
1 Solution
 
Jason_SCommented:
What if you log in as another user?

Does your normal desktop run properly while in Safe Mode?

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gmaynardAuthor Commented:
same thing in safe mode ... tried debugging .. etc ....
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gmaynardAuthor Commented:
tried admin logon as well ...
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sorgieCommented:
if all else fails you can try booting from WIN2K boot floppy and use the installion repair and see if it fixes it.
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Jason_SCommented:
Can you get in to stop services?  If so, try setting some of the installed software services to manual, and see what happens after a reboot.
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darrenburkeCommented:
Try reapply the Win2k SP2 update by executing it from within Task Manager.


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CrazyOneCommented:
Try running gpedit.msc from the Task Mangager and look under the Computer Policy > User Configuation > Administrative Templates > Desktop and Start Menu & Taskbar. Somebody may have configured some policies such as the "Hide all Icons on the Desktop". Also look under the Windows Components tree for listings like Windows Explorer and Internet Explorer.

Also if this has not already been done and can be done scan for virus's. Also run Check Disk.

Have you tried runnning SFC /scannow which will look for corrupted or misversioned system files.


The Crazy One
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tflCommented:
Try an 'upgrade install' - take the OS CD, and 'upgrade' your system. All settings are retained.

This may help.

If not, try a full reinstall.

If a fresh install fails, try swapping out the video card.

Thomas
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danbishopCommented:
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LongbowCommented:
Try running c:\winnt\system32\appwiz.cpl
Repair Internet Explorer.
Reinstall SP2 from Task Manager.

Good luck !
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biobaseCommented:
If none of the above worked then download Service Pack 3 from Microsoft's website.  That did the trick for me!

Peter
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ewtaylorCommented:
No comment has been added lately, so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area that this question is:
[paq norefund]
Please leave any comments here within the next seven days.
 
PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!
 
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MindphaserCommented:
Force accepted

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