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Windows 2000 Professional boots to a blank desktop

Posted on 2002-03-27
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Last Modified: 2012-06-21
we have an odd situation w/ a dell machine running win2k professional.  customer brings it in and says after they logon all they get is a blue desktop, no icons, no systray, nothing .... and sure enough it does.  the mouse functions as well, but u cant right click and go to video properties.  it is "not" a dual head agp card.  we have tried all the papers on microsofts sight, only one, which deals w/ several .dll's to try to no success.  we have tried a different video card (pci) just for grins.  

we can run task mgr. and run tasks all day long, such as word, excel, all of her apps.   we know it is an "explorer.exe" issue and have extracted explorer as well.  the only thing u cant run in task mgr. is internet explorer which is a function of explorer.exe.  

needless to say, we have tried just about everything and thought i would give this site a shot ... thanks in advance ... greg
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Question by:gmaynard
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13 Comments
 
LVL 5

Expert Comment

by:Jason_S
ID: 6900432
What if you log in as another user?

Does your normal desktop run properly while in Safe Mode?

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Author Comment

by:gmaynard
ID: 6900433
same thing in safe mode ... tried debugging .. etc ....
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Author Comment

by:gmaynard
ID: 6900436
tried admin logon as well ...
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LVL 7

Expert Comment

by:sorgie
ID: 6900486
if all else fails you can try booting from WIN2K boot floppy and use the installion repair and see if it fixes it.
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LVL 5

Expert Comment

by:Jason_S
ID: 6900531
Can you get in to stop services?  If so, try setting some of the installed software services to manual, and see what happens after a reboot.
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LVL 4

Expert Comment

by:darrenburke
ID: 6900708
Try reapply the Win2k SP2 update by executing it from within Task Manager.


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LVL 44

Expert Comment

by:CrazyOne
ID: 6901364
Try running gpedit.msc from the Task Mangager and look under the Computer Policy > User Configuation > Administrative Templates > Desktop and Start Menu & Taskbar. Somebody may have configured some policies such as the "Hide all Icons on the Desktop". Also look under the Windows Components tree for listings like Windows Explorer and Internet Explorer.

Also if this has not already been done and can be done scan for virus's. Also run Check Disk.

Have you tried runnning SFC /scannow which will look for corrupted or misversioned system files.


The Crazy One
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LVL 3

Expert Comment

by:tfl
ID: 6902283
Try an 'upgrade install' - take the OS CD, and 'upgrade' your system. All settings are retained.

This may help.

If not, try a full reinstall.

If a fresh install fails, try swapping out the video card.

Thomas
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LVL 10

Expert Comment

by:Longbow
ID: 6906865
Try running c:\winnt\system32\appwiz.cpl
Repair Internet Explorer.
Reinstall SP2 from Task Manager.

Good luck !
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Expert Comment

by:biobase
ID: 8403491
If none of the above worked then download Service Pack 3 from Microsoft's website.  That did the trick for me!

Peter
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by:ewtaylor
ID: 8905591
No comment has been added lately, so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area that this question is:
[paq norefund]
Please leave any comments here within the next seven days.
 
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