We are using Word to generate reports based on Word-templates. In these reports, images (tiff-files) are being used. Most of this works just fine, but sometimes, we get a red cross instead of the image. The image is loaded, and just when it's almost completely finished, the image is replaced by a red cross.
The knowledge database from MicroSoft has already been consulted, and there were no good answers there. There is enough memory, enough resources (we tried with just 1 page with only that image on it), the image has no apparent faults (other programs can open and display it, without reporting errors). Operating system is NT4.0, service pack 6. Microsoft Office 97 SR-2. Has also been tried with Office 2000, same problem.
If the image is opened in a graphics program, and saved without modifying anything, the problem stays. Even selecting the complete picture, copy-and-pasting it in a new file, and saving it, gives the same problem. If however a selection is taken (all except for a narrow border), and put in a new file, and then this new file is taken as the image in Word, the problem is gone. But since this is a manual process, while the generation of the Word-reports is something automated, this is not a good solution. Word doesn't report that anything went wrong while pasting the picture in the document.