A user with a MAC G4, OS9.1 has Office: MAC 2001. Her WORD program does not respond to highlighting ANY toolbar option (File, View, Format....) except FONT. Nothing happens. She cannot open, edit, or use the program in any way. This is NOT happening in Excel, Entourage, or Powerpoint. Is there a way fix to this???? If I reinstall Office by dragging the folder from the install CD to the desktop will she lose all her mail and address books in Entourage??