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Deleted items are disappearing after a few days

Posted on 2002-04-03
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Last Modified: 2010-04-08

Outlook 2000 CW issue

User's E-mails are deleting from the Deleted Items folder after a few days. All of the options are turned off to prevent this from occuring.

Examples of Options not selected are listed below-
1) Empty the Deleted Items folder upon exiting - is not selected.
2) Advanced Options - Warn before permanently deleting items - is not selected
3) Deleted Items folder properties - AutoArchive tab, Clean out items older than -is not selected
4) AutoArchive - is not selected

Please reply with a solution to this issue.

Riverside


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Question by:riverside
15 Comments
 
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Accepted Solution

by:
starl earned 250 total points
ID: 6916256
Check their view options to see if they have it set to only show that last 7 days.
View - Current View - Last 7 Days
if it's not checked, choose Customize Current View - Filter - and see if the have a "time" chosen.
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Author Comment

by:riverside
ID: 6916292

 Current view is set to Messages. Filter is set to Off.

THX ... for trying.  


Riverside
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LVL 8

Expert Comment

by:starl
ID: 6918165
are the emails stored on the server or local pst? could admin be doing it?
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Author Comment

by:riverside
ID: 6918185

Using local .pst

I am the Admin.


THX ....  I have confidence in You keep trying.

Riverside
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LVL 8

Expert Comment

by:starl
ID: 6918302
*lol* that's what this site is about - answering a Q or figuring out the mystery.

do the deleted deleted items have anything in common? creation date, modified date, sender? are all messages being deleted or just some?

does the user have a custom add-in cleaner program running in the background.

any othe pst's on the hard drive? If so, what's the date? does it coincide with the last disappeance (I'm wondering if there's a corrupt setting somewhere - shows one thing, but does another).
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Author Comment

by:riverside
ID: 6918352

Nothing in common.

After 6 days, only E-mails with the oldest date automatically are deleted from the Deleted Items folder. Also all other E-mails remain in the Deleted Items folder until the next day & the E-mails with the oldest date are deleted again.

Two .pst files  - archive that is dated 11/23/01 & mailbox with current date.

THX ...

Riverside

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Expert Comment

by:starl
ID: 6918488
so everyday it deletes messages that are 6 days old???
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Author Comment

by:riverside
ID: 6918499

Yes.  Exactly.

I know this is a tough one.


THX ...  go  STARL  go

Riverside
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LVL 8

Expert Comment

by:starl
ID: 6918548
if messages are disappearing that are 6 days old:
1. A customized view (be sure you are in the deleted items folder when looking at this option. Select the 7 day view, make sure that it's working. Select the Messages, go into the filter and turn it on. Make sure it works. Go back and turn it off again).
2. Right-click on the deleted items folder and check the archive settings. Go the long way thru Tools - Options - Other and make sure that's also off.
3. Tools - Other - General (Advanced Options) - Add-In Manager - anything suspicious?

other options: strangely corrupt pst (how big is it?) - run scanpst on it or create a new one and see if the problem persists.

there are some OL startup switches - lemme see if any might be worth trying.
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Expert Comment

by:starl
ID: 6918553
possible startup switche to try:

/cleanviews - will remove any customized views
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Expert Comment

by:Peregrine_Tech
ID: 6918963
Export the .pst and account settings and test on a clean install of windows and Office (with all patches) on a diffent workstation. You need to make sure the OS and Office are not the problem. You have already spent a lot of time with settings, move on to plan B. Plan B= Scientific step by step testing.
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Author Comment

by:riverside
ID: 6919351

THX ...  by moving the .pst file to another workstation I was able to resolve this issue.

While testing with the Users .pst file, I discoverd that if I deleted an E-mail that was currenlty in the Inbox that was 6 or 7days old, the E-mail would not go into the Deleted Items folder but would simply disappear.

I clicked on the Deleted Items folder  & while I was viewing the E-mail, I noticed on the right hand top corner of the view that it said - Filter Applied.

WOW!!!  I then went to View, Current View & saw that - Last Seven Days was selected.

I deselected this option & chose messages.

You guessed it.  All 277 deleted E-mails were in the Deleted Items folder.

I went back to the User's workstation & noticed that when I was in the Deleted Items folder view that Clipit was covering up the - Filter Applied notice on the right hand top corner of the View. I moved Clipit & pointed it out to the - Filter Applied notice to he User.

THX ... for everyones Help. Stral for taking on the project first & Peregrine Tech for helping me complete the project.

I am accepting Peregrine Tech's comment as the answer howevr; I would also like to award Starl  - 250 points also for :sticking with me". Please let me know how to award Starl - 250 points also.

THX ... very much for all the Effort.

Riverside

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LVL 8

Expert Comment

by:starl
ID: 6920770
1. what is "clipit"
2. My first comment to you was to check the views.
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Author Comment

by:riverside
ID: 6920828

Clipit is one of  the Office Assistant helpers. Go to Help - Show the Office Assistant.

Yes your first comment was to check the views however; when I did this "Clipit" was covering up the - Filter Applied notice on the right hand top corner of the View.

M y problem was not resolved until I moved a copy of the .pst file to a different workstation. I clicked on the Deleted Items folder  & while I was viewing the E-mail, I noticed on the right hand top corner of the view that it said - Filter Applied.

It's all GOOD.

THX ...  HAPPY FRIDAY

Riverside

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Expert Comment

by:ComTech
ID: 6921258
Hello riverside, pardon my intrusion, but I work with Outlook 2000 on one machine, Outlook97, and on my third machine, I have Office XP.  I personally tried starl's first comment, and there it was, just as she said.  So, in my opinion, is the correct answer.  

Peregrine_Tech's comment sites that if the problem IS NOT the OS of Office, move to plan B, and take the scientific approach.  That is now what you did.  You did move the file to another workstation, but when you did, you followed starl's comment completly as stated.

Don't get me wrong, I am not trying to tell you what to do, only respectfully trying to point out the difference between the two comments.  As when you accept an answer here, the question could go to PAQ with possibly the wrong answer, no offense meant Peregrine_Tech.
********************************************************
From riverside, "While testing with the Users .pst file, I discoverd that if I deleted an E-mail that was currenlty in
the Inbox that was 6 or 7days old, the E-mail would not go into the Deleted Items folder but would simply disappear.

I clicked on the Deleted Items folder  & while I was viewing the E-mail, I noticed on the right hand
top corner of the view that it said - Filter Applied.

WOW!!!  I then went to View, Current View & saw that - Last Seven Days was selected.

I deselected this option & chose messages."
**********************************************************
If you look back at starl's first comment, she is the only Expert to even mention the filter.  IMHO

Kind regards,
ComTech
CS Admin @ EE
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