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Outlook / exchange and a dodgy

Background: We have a number of users with this same problem and there is no apparent reason why some are getting this error and some are not.

Server Tech Spec: Exchange 5.5 on NT server runnning latest SP and patches. Also running up-to-date AV software on server and clients.

Client Tech Spec: Win 2K sp2, running Outlook 2000.

Problem: When some of our users are synchronizing their online mail folders or just moving mail to their PST files they receive an error stating that the mail cannot be accessed as it has probably been moved or deleted already. If the offending email(s) are opened and then closed again, they move without error. These emails are from various people, some with and some without attachments with no common link between them. We have run the AV check on many occasions but it found nothing wrong. We have rebooted our Exchange server twice for other reasons but this also had no affect. I have searched TechNet and the net but found nothing.

Please help! I've just joined and used up all the points I have for this one!
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Benyo
Asked:
Benyo
1 Solution
 
slink9Commented:
Here is an article on troubleshooting synchronization - http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q195875
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BenyoAuthor Commented:
That document has already graced my screen I'm afraid. I guess you were referring to the part about damaged offline folders. We get the error even if trying to move an email from one folder to another in the online folders. Weird, I know! Thanks anyway....
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slink9Commented:
Have you tried a Repair on OL2K?  Start-Settings-Control Panel-Add/Remove-Office2k-Repair
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BenyoAuthor Commented:
Yep. Tryed that as well. We are even having the problem on recently built machines. Some are built from a Ghost image and others from scratch. As I said before, the clients that are experiencing these problems have various backgrounds (ltops, dtops, upgraded from NT to 2K, fresh built 2K, etc).
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slink9Commented:
It is a bit extreme, but I have had to manually rebuild OL2k once or twice before.  You can remove OL2k, run Eraser2k, and then run REGEDIT and remove every entry containing OUTLOOK.  Then a reinstall fixed my problem.
This is a last resort.  Make sure you have good backups before doing this.  Also make sure you have tried everything else offered.
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BenyoAuthor Commented:
I'll rate you on Monday. Cheers.
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bruintjeCommented:
Hello Benyo

this question is open for more then 2 months
time to clean up
if not stated otherwise

my recom will be
-PAQ
-points to slink9
-this will be finalized by an EE Moderator
-with no further update (01.09.2002)

PLEASE DO NOT ACCEPT THIS COMMENT AS ANSWER

HAGD:O)Bruintje
posted by ToolzEE v1.0
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idurovichCommented:
Difficult situation. One article, Microsoft Knowledge Base - Q264731, seems to support the theory of new mails not being able to sync to .ost due to Anti-Virus software.

Once an email is opened, scanned by the Anti-Virus software on the Exchange Server, then NO background scanning is performed on the file(s) that are to be synchronized with the .ost.
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JgouldCommented:
Question has been force accepted

slink9 points for you here > http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_20352363.html

JGould-EE Moderator
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