Solved

Socket error : 10061

Posted on 2002-04-07
17
1,367 Views
Last Modified: 2012-05-04
hi Experts,

I had connect to my Internet account, but whenever I tried to retrieve mails, I have this error message :

The connection to the server has failed. Account:'Name', Server: '127.11.12.25', Protocol:POP3, Port:995, security(SSL):Yes, Socket error : 10061, error no. : 0x800CCC0E

Thanks for your help

Dawn
0
Comment
Question by:Dawn_rico
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 11
  • 3
  • 3
17 Comments
 
LVL 16

Expert Comment

by:Neo_mvps
ID: 6923891
Are you sure the mail server listens on port 995?  The reason that I ask is that the default port for POP3 is port 110.
0
 
LVL 16

Expert Comment

by:Neo_mvps
ID: 6923896
Looking at the message again, does the mail server accept ssl connections?  If it doesn't, I would disable the secure password authentication in the account properties. (When you do that, the port should change back to 110 automatically.)
0
 

Author Comment

by:Dawn_rico
ID: 6925377
hi Neo_mvps,

Thanks for ur fast reply.

I'm very confirm that its '995', and not 25(send msg port) or 110(receive msg) port.

My mail server doesn't accept SSL connections. I found the 'secure password authentication in the account properties' but I've not select it.

Dawn

0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:Dawn_rico
ID: 6925399
hi Neo_mvps,

Thanks for ur fast reply.

I'm very confirm that its '995', and not 25(send msg port) or 110(receive msg) port.

My mail server doesn't accept SSL connections. I found the 'secure password authentication in the account properties' but I've not select it.

Dawn

0
 
LVL 21

Expert Comment

by:traval
ID: 6925421
There are two SSL checkboxes are under the ADVANCED tab of your account properties.  Are those options checked?
0
 

Author Comment

by:Dawn_rico
ID: 6925520
hi traval,

They are not.

Dawn.  
0
 

Author Comment

by:Dawn_rico
ID: 6925524
hi All,

I've delete my current account in the mail account and set it up again. This time, I didn't get any error msg, but as it tried to receive mails ONLY, it kept asking me for my password and ID, though I've input them, the system just won't stop asking me for it.

Dawn.
0
 

Author Comment

by:Dawn_rico
ID: 6925530
continue ..

when I clicked 'Cancel', I receive:

There was a problem logging onto ur mail server. Your User Name was rejected. Account: 'name',Server:'127.0.0.1',Protocol:P0P3,Server Response:'-ERR',Port:110,Secure(SSL):No Server:0x800CCC90,Error Number:0x800CCC91

Thanks ...

Dawn.
0
 

Author Comment

by:Dawn_rico
ID: 6925533
continue ..

when I clicked 'Cancel', I receive:

There was a problem logging onto ur mail server. Your User Name was rejected. Account: 'name',Server:'127.0.0.1',Protocol:P0P3,Server Response:'-ERR',Port:110,Secure(SSL):No Server:0x800CCC90,Error Number:0x800CCC91

Thanks ...

Dawn.
0
 

Author Comment

by:Dawn_rico
ID: 6925539
continue ..

when I clicked 'Cancel', I receive:

There was a problem logging onto ur mail server. Your User Name was rejected. Account: 'name',Server:'127.0.0.1',Protocol:P0P3,Server Response:'-ERR',Port:110,Secure(SSL):No Server:0x800CCC90,Error Number:0x800CCC91

Thanks ...

Dawn.
0
 

Author Comment

by:Dawn_rico
ID: 6925552
continue ..

when I clicked 'Cancel', I receive:

There was a problem logging onto ur mail server. Your User Name was rejected. Account: 'name',Server:'127.0.0.1',Protocol:P0P3,Server Response:'-ERR',Port:110,Secure(SSL):No Server:0x800CCC90,Error Number:0x800CCC91

Thanks ...

Dawn.
0
 
LVL 21

Expert Comment

by:traval
ID: 6925696
Server 127.0.0.1 is the loopback IP address of your own computer.  It looks like you have Norton AV or some other AV program installed and it is making changes to your email.  Disable the AV to see if you can send/receive.
0
 
LVL 16

Expert Comment

by:Neo_mvps
ID: 6926170
travel: personal firewall software like zonealarm has the feature you describe as well. ;)
0
 

Author Comment

by:Dawn_rico
ID: 6928216
hi Both ,

I've not installed firewall software. I've Norton VirusScan and have just check it out.

I've unchecked the 'Enable email protection(recommended)' and tried to get mail again, but I got this same error.

'The connection to the server has failed. Account 'name',Server '127.0.1',Protocol:P0P3, Port:110, Secure(SSL):No,Socket Error:10061,Error Number:0x800CCC0E'

I remembered that I was able to get mail when I had norton installed, but it was rather out of the blue when I start to receive this error.

Thanks for brainstorming :)

Dawn.
 
0
 

Author Comment

by:Dawn_rico
ID: 6928218
hi Both ,

I've not installed firewall software. I've Norton VirusScan and have just check it out.

I've unchecked the 'Enable email protection(recommended)' and tried to get mail again, but I got this same error.

'The connection to the server has failed. Account 'name',Server '127.0.1',Protocol:P0P3, Port:110, Secure(SSL):No,Socket Error:10061,Error Number:0x800CCC0E'

I remembered that I was able to get mail when I had norton installed, but it was rather out of the blue when I start to receive this error.

Thanks for brainstorming :)

Dawn.
 
0
 
LVL 21

Accepted Solution

by:
traval earned 50 total points
ID: 6928329
The server name is still pointing at your computer, not the actual server on which your email account resides.  Go into the account properties and change the incoming server name to whatever your ISP says it should be.
0
 

Author Comment

by:Dawn_rico
ID: 6928807
hi traval,

You're right! I had been using '127.0.0.1' and should change to po.pacific.net.sg in the incoming mail server :)

Thanks.

P.S: Neo_mvps, thanks for your time and effort :)  

Dawn.  
0

Featured Post

MS Dynamics Made Instantly Simpler

Make Your Microsoft Dynamics Investment Count  & Drastically Decrease Training Time by Providing Intuitive Step-By-Step WalkThru Tutorials.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question