Solved

Problem installing HP630 Printer Software

Posted on 2002-04-07
5
304 Views
Last Modified: 2010-04-26
When I use the "exe" install package, I get a messge that says "You must re-start Windows before installing printer software".
I do restart, but keep getting the message.
What reg entrie or file can I get rid of to get past this message?
0
Comment
Question by:rbender
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 14

Expert Comment

by:tmj883
ID: 6924521
Operating system? Parallel or USB? New install or reinstall? T
0
 

Author Comment

by:rbender
ID: 6924951
Win98
Parallel
Re-install
0
 
LVL 15

Expert Comment

by:lyonst
ID: 6924984
I would suggest uninstalling the software fully before trying to Re-install it as this may be causing you the problem ?

Cheers,

T.
0
 
LVL 3

Accepted Solution

by:
Cokane earned 50 total points
ID: 6925083
http://www.hp.com/cgi-bin/cposupport/swindex.pl?p=hpdeskjet621039&l=en&c=MicrosoftWindows98

If you want to go into the registry:
-hkey_local_machine
-software
-'Hewlett packard or HP'
-Look for any reference to the printer here and delete it.

Before doing this I would do the following.
- Run the setup from the CD and use the 'remove' or 'uninstall' software option.
- Reboot as instructed.
- Go to Device manager and delete any reference to the printer.
- The attempt a re-install.

If this fails go to the registry path above and this should resolve.
0
 
LVL 13

Expert Comment

by:gonzal13
ID: 6939075
Uninstall the software by using the install/uninstall option in the Control Panel. This way it cleans out the registry. You may go to the folder and check if everything was removed. Now if this is a USB device, you must install the software first! Turn off your machine and plug in the USB adapter. Now and this is with recent experience, the HP printer will not work from say MSWord, undo the software and remove the connection. Hopefully and most new HP Printers have a parallel connection. Now install the software, connect the printer cable, turn off the machine and let the PC find the printer hardware. At this point go again to MSWord, type in a sentence and see if it prints. If it does not ans I found out BOTH connections are BAD! exchange the printer.
0

Featured Post

Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Every server (virtual or physical) needs a console: and the console can be provided through hardware directly connected, software for remote connections, local connections, through a KVM, etc. This document explains the different types of consol…
This article outlines why you need to choose a backup solution that protects your entire environment – including your VMware ESXi and Microsoft Hyper-V virtualization hosts – not just your virtual machines.
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…

635 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question