Link to home
Start Free TrialLog in
Avatar of rbender
rbenderFlag for United States of America

asked on

Problem installing HP630 Printer Software

When I use the "exe" install package, I get a messge that says "You must re-start Windows before installing printer software".
I do restart, but keep getting the message.
What reg entrie or file can I get rid of to get past this message?
Avatar of tmj883
tmj883

Operating system? Parallel or USB? New install or reinstall? T
Avatar of rbender

ASKER

Win98
Parallel
Re-install
I would suggest uninstalling the software fully before trying to Re-install it as this may be causing you the problem ?

Cheers,

T.
ASKER CERTIFIED SOLUTION
Avatar of Cokane
Cokane
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Uninstall the software by using the install/uninstall option in the Control Panel. This way it cleans out the registry. You may go to the folder and check if everything was removed. Now if this is a USB device, you must install the software first! Turn off your machine and plug in the USB adapter. Now and this is with recent experience, the HP printer will not work from say MSWord, undo the software and remove the connection. Hopefully and most new HP Printers have a parallel connection. Now install the software, connect the printer cable, turn off the machine and let the PC find the printer hardware. At this point go again to MSWord, type in a sentence and see if it prints. If it does not ans I found out BOTH connections are BAD! exchange the printer.