Do not get option to change AD password in Outlook 97
Posted on 2002-04-09
I have a really baffling problem:
We have AD in place for Exchange2000. USers on this site are on Outlook97 on NT4 SP4 clients. Because AD is one domain and NT PCs are on another domain (lots of NT4 domains exist in the organisation), when users start Outlook they have to enter username, Domain and password to get to their Exchange2K email - this is not an issue. The issue is: most Outlook97 clients have the button which allows them to change their Outlook (AD) password, however we have a few machines where the button is not there in Outlook97.
Originally we thought that it was because the Outlook version needed to be upgraded to v8.04 - however all Outlook97 clients are at v8.04; and some have the button option to change the password and some don't.
I have scoured the Tech sites on the Net and Microsoft but can't find out why this is happening. Has anyone encountered this and know the resolution.
All help greatly appreciated.