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Do not get option to change AD password in Outlook 97

Posted on 2002-04-09
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Last Modified: 2010-04-08
Hi all,

I have a really baffling problem:

We have AD in place for Exchange2000. USers on this site are on Outlook97 on NT4 SP4 clients. Because AD is one domain and NT PCs are on another domain (lots of NT4 domains exist in the organisation), when users start Outlook they have to enter username, Domain and password to get to their Exchange2K email - this is not an issue. The issue is: most Outlook97 clients have the button which allows them to change their Outlook (AD) password, however we have a few machines where the button is not there in Outlook97.
Originally we thought that it was because the Outlook version needed to be upgraded to v8.04 - however all Outlook97 clients are at v8.04; and some have the button option to change the password and some don't.

I have scoured the Tech sites on the Net and Microsoft but can't find out why this is happening. Has anyone encountered this and know the resolution.

All help greatly appreciated.
Cheers
Sav
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Question by:savbloggs
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Expert Comment

by:traval
ID: 6928140
Possible work-around (I don't have Outloook 97 available, but I believe this is the right location):

TOOLS->OPTIONS->MANAGE FORMS TAB->CHANGE PASSWORD BUTTON

I am doing additional research for why the button might be missing in the first place.

Any similarity in the users that don't have the button?  For example, are they all in the same domain?  Are they all running specific NT4 SPs?  Are they connecinting thru dial up instead of LAN?  Anything you can think of.
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Author Comment

by:savbloggs
ID: 6928352
Thanks for the work-around, we can use that for those users having the problem.
FYI - All machines on this site are on the same NT4 domain. They are all NT4 SP4 clients and all use the LAN. I have tried upgrading one of the machines to NT4 SP6a, incase the Outlook was a red herring and it was perhaps an issue with NT4. All machines appear to be built the same - although they have varying software installed on them. I have tried to determine whether there is any fundemental difference between them - all appear the same.
We have also started getting complaints from other sites that we have migrated to Exchange2K (On AD) that machines there are also suffering this issue.

Any suggestions\ideas appreciated
Sav
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LVL 21

Expert Comment

by:traval
ID: 6929964
In the ADVANCED tab of the EXCHANGE SERVER properties, is the security set to "NT Password Authentication", "Distributed Password Authentication", or "None" on the problematic and/or normal machines?
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Author Comment

by:savbloggs
ID: 6930676
All machines are set to NONE to force them to logon onto the AD network. The user logs onto their NT4 machine into an NT4 domain, as their NT user and machine accounts are on a different NT4 domain. Then when all users start there Outlook, they are presented with the Logon box requesting their user ID, Domain and password - this is their AD credentials.

I know this may seem strange, but this is a temporary measure, before the whole corporation moves to Full AD.

This is the same with all machines and users.
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Expert Comment

by:bruintje
ID: 7242166
Hello savbloggs

this question is open for more then 2 months
time to clean up
if not stated otherwise

my recom will be
-PAQ and refund
-this will be finalized by an EE Moderator
-with no further update (01.09.2002)

PLEASE DO NOT ACCEPT THIS COMMENT AS ANSWER

HAGD:O)Bruintje
posted by ToolzEE v1.0
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Accepted Solution

by:
Jgould earned 0 total points
ID: 7374627
Question has been closed as per recommendation

JGould-EE Moderator
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