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Outlook cant find Exchange Service

Posted on 2002-04-09
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Last Modified: 2010-04-08
Hi,

   I've been running Outlook 2000 with the Exchange service working nicely, however whenever another user logs on to this particular client pc with different user account, Outlook cannot find the exchange service.
   I've tried choosing the add service option but dont have the Exchange Service as an option. Any Ideas?

Cheers
CJ Windsor
   
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Question by:cjwinks
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20 Comments
 
LVL 1

Expert Comment

by:AConover
ID: 6927993
What OS are you running?
If you are running Win9X follow these instructions:
You probably need to add another profile for Outlook on that pc for the other user.
1.  Go into control panel and select mail
2.  Click on Show profiles
3.  Click on Add and answer the questions, adding exchange service, etc.
4.  After you've finished you may have to Open Outlook and go to Tools and Options.  Click on the Mail Services tab and select the radio button for Prompt for a profile to be used.  That way you open the appropriate account.

If you are using NT or Win2K, all you have to do is set the profile up for the user, while logged into the pc as that user. No other steps are necessary.  Hope this helps.

AC

0
 

Author Comment

by:cjwinks
ID: 6928423
Cheers for the help,
I've been messin with those service settings this morning. But when I click on the add profile, the Outlook wizard pops up, but the choose from service's tab is greyed out and I'm forced to go for the manually configure information
services. Anyone know how to manually configure an exchange service or what I could try next?

Cheers
CJ Windsor
0
 

Author Comment

by:cjwinks
ID: 6928428
Cheers for the help,
I've been messin with those service settings this morning. But when I click on the add profile, the Outlook wizard pops up, but the choose from service's tab is greyed out and I'm forced to go for the manually configure information
services. Anyone know how to manually configure an exchange service or what I could try next?

Cheers
CJ Windsor
0
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Author Comment

by:cjwinks
ID: 6928615
Been checking out some guides of how to manually configure an Exchange service, however on the profiles properties page after clicking [add], the only service I can choose from is "Fax Mail Transport".
In all the guides I've seen you should be able to choose various exchange services.
Any Ideas??

Cheers
CJ Windsor
0
 
LVL 1

Expert Comment

by:AConover
ID: 6928624
What OS are you running?
0
 

Author Comment

by:cjwinks
ID: 6928769
Win2k
0
 
LVL 1

Expert Comment

by:AConover
ID: 6928808
OK, you must be logged into the domain, not locally, as the user who wants to check his/her email.  Then you should be able to set up a profile.
0
 

Author Comment

by:cjwinks
ID: 6930673
Yep, logged onto the domain.
When I log on as the user who used to use this pc, outlook can see the exchange services etc, but when i log on as the any other user, I cant see the exchnage services...

Cheers
CJ Windsor
0
 
LVL 1

Expert Comment

by:AConover
ID: 6930996
sounds strange, I would try re-installing the exchange service off the outlook cd, or re-install outlook all together, just make sure to select the appropriate parts.
0
 

Author Comment

by:cjwinks
ID: 6931078
Can ya install the exchange services off the Outlook CD or somewhere from the exchange server?

Cheers
CJ Windsor
0
 
LVL 1

Expert Comment

by:AConover
ID: 6931098
right off the outlook cd.  I forget exactly what it's called, but something like Exchange for workgroups...
Make sure you do this while logged in as that user.
0
 
LVL 1

Expert Comment

by:AConover
ID: 6931106
On second thought, try going into Outlook as that user, go to tools and services and try to add a service.  If it's the exchange service is not listed there, click on have disk and point it to your Outlook CD.  Try this before you try my last comment.
0
 

Author Comment

by:cjwinks
ID: 6931190
Ran the 'have disk' option point to Outlook cd and it just ran the Outlook default setup, couldnt see the exchange service on the CD, know where it is?
0
 
LVL 1

Expert Comment

by:AConover
ID: 6931212
I can't remember off the top of my head.  Just uninstall Outlook and then reinstall logged in as that user and make sure you do a custom install selecting all options.
0
 

Author Comment

by:cjwinks
ID: 6931258
Ran the 'have disk' option point to Outlook cd and it just ran the Outlook default setup, couldnt see the exchange service on the CD, know where it is?
0
 

Author Comment

by:cjwinks
ID: 6931648

Been Trying to uninstall Outlook, but although the uninstall process goes okay, Outlook still runs after it says its uninstalled!
Could this be cos it was installed from the server as part of an automatic install thing rather than using the Outlook CD?

Cheers for all ya time AConover

Chris "So many Questions" Windsor
0
 
LVL 1

Expert Comment

by:AConover
ID: 6931671
I'm not sure what to tell you, I'm out of solutions, sorry I can't help you any further.

AC
0
 

Author Comment

by:cjwinks
ID: 6936451
After much fidling and reading of help files managed to get the boy working.
All I needed to do after uninstalling Outlook was firstly uninstall Office and then use a Microsoft utility called Eraser2k (available from microsoft homepage). This clears out all registry entries and the like for Office (& Outlook).

Then reinstall Office and Outlook and everythings working sweetly.

Cheers
Chris "Job Done" Windsor

 
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Expert Comment

by:bruintje
ID: 7242167
Hello cjwinks

this question is open for more then 2 months
time to clean up
if not stated otherwise

my recom will be
-PAQ and refund
-this will be finalized by an EE Moderator
-with no further update (01.09.2002)

PLEASE DO NOT ACCEPT THIS COMMENT AS ANSWER

HAGD:O)Bruintje
posted by ToolzEE v1.0
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Accepted Solution

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Jgould earned 0 total points
ID: 7374628
Question has been closed as per recommendation

JGould-EE Moderator
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