Improve company productivity with a Business Account.Sign Up


Unable to login to Windows 2000/XP Pro

Posted on 2002-04-11
Medium Priority
Last Modified: 2010-05-18
Here's the situation:

I've got a Dell Latitude laptop, I try to login to either 2000 or XP and at the prompt where it asks me to hit CTRL, ALT, DEL to logon, I am unable to. I've checked the numlock keys and function keys to make sure, still no access. (I've spent hours hitting all the keys!) I was able to plug in a keyboard and I was able to do so, but I don't want to do that every single time. It's a laptop! For now I've gone into the user settings for both 2000 and XP and I set it to so that I don't have to hit the CTRL, ALT, DEL keys to logon. But in addition to that, I can't even scroll up and down with my arrow keys when I'm in any application where it involves scrolling, ie. Explorer, Word, etc...

Question by:elaranang
LVL 41

Expert Comment

ID: 6935653
sounds like the keyboard (built in) is bad
first get some compressed air (in a can) and blow it out
if that fails, take it to a competent shop and have them fix it
LVL 10

Accepted Solution

emery800 earned 600 total points
ID: 6935674
How old is the laptop? It sounds like either the keyboard is bad or it is not plugged in all the way. When it is booting up from the beginning can you do a control-alt-delete and have it reboot, right after you see the first screen not after it starts to load the windows. If you haven't worked on laptops I don't know if you should pop the keyboard and check to make sure it's ribbon cable is plugged in. Some models did have a problem with the cable working lose. Dave
LVL 24

Expert Comment

ID: 6937868
Possibly you got a disk S/W that was generated for a different machine. You needed an install process where Windoze can assign environment, devices, at startup time. The Install's Setup program.
(unless someone reconfired it so it has two configurations, one local (dialup) and other lan)
Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

LVL 10

Expert Comment

ID: 6938831
Sunbow: I am not trying to be wise, but you have me confused. Bottom line is if external keyboard is working and the built in isn't then I ruled out the numlock as being the problem, which Dell has a problem with this. If he can do a control-alt-delete at the beginning then keyboard is probably OK, even though ribbon cables do work loose on the latitudes and also the LCD. If they can do the control-alt-delete at the beginning and it works then they should come up in safemode or do a repair of the OS as it appears wrong keyboard may be identified. Dave

Expert Comment

ID: 6968594
This is a common problem with older dell laptops. The cable from the keyboard to the motherboard has oxide on it.(at the motherboard connector)You need to clean the cable with alcohol.
If the warranty has expired you can fix this yourself.
It may be difficult to get the laptop open, but you dont have to take it apart completly to be able to remove the keyboard.

Expert Comment

ID: 6980554
drno007 is right!

this is VERY common mostly due to a lose connection of the keyboard and the Crtl key doesn't work very well.  On the back of your laptop there are lots of screws (might have K label), unscrew those.  Get a small flat head screwdriver lift up the keyboard, unplug the keyboard to the mother board connector, replug it.  This will void your Dell warranty (there isn't any seal on the KB so who knows if you.....)

Expert Comment

ID: 7102774
  ***Request for Closing Action and Input *****  

Hi elaranang and participating Experts

The reason for contacting you is that your help is needed in closing this question
and bringing the queue up to date. elaranang, you will also be returning the courtesy
that Experts extended to you in responding to the original question.

Your choices are:

1. Select a comment which provided you with the solution or information needed to
 resolve the question.

2. Request a split of points among participating Experts by stating in a comment
which experts and in what amount each is to be awarded.   A Moderator will handle
the closing awards.   You may designate as many Experts as you wish.

Example 100 point question:

Please Split points to  (Expert1name) - 50 points, (Expert2name)- 50 points

3. Request the question be Closed and PAQ for 0 points if you resolved it yourself,
 or if no solution was found.

To do this go to   
Post a 0 point question, requesting closing assistance.  Include your reasoning
and a reference to this question - copy and paste this question URL shown above.

Please also post your comment here as to why to inform the participating Experts.

I realize that two and three are a bit of a bother, but it is necessary and simplification
is in the works.

Experts-Exchange really does appreciate your cooperation.


EE Database Cleanup Volunteer

EXPERTS - Please monitor this question in the event that additional information or
clarification is needed by the Asker.  Your assistance in bringing this question to a
close is, as always, greatly appreciated.
          *****If you have closing suggestions please make them now. *****

Expert Comment

ID: 7132855
Hello elaranang,

It appears that you have forgotten this question. I will ask Community Support to close it unless you finalize it within 7 days. If there is no objection or further activity, I will suggest to:

    Split points between: stevenlewis and emery800

elaranang, if you think your question was not answered at all, you can post a request in Community Support and ask them to delete this question and refund your points (please include a link to this
Question: http:Q.20287727.html in any posts to Community Support).
If you want to post to Community Support, click here:

Please do not accept this comment as an answer!

EXPERTS: Your input for closing recommendations is appreciated.
EE Database Cleanup Volunteer

Expert Comment

ID: 7181464
Per recommendation, force-accepted.

CS Moderator

stevenlewis: points for you at

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

I. Introduction There's an interesting discussion going on now in an Experts Exchange Group — Attachments with no extension . This reminded me of questions that come up here at EE along the lines of, "How can I tell the type of file from its cont…
In this article we will discuss all things related to StageFright bug, the most vulnerable bug of android devices.
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
Hi friends,  in this video  I'll show you how new windows 10 user can learn the using of windows 10. Thank you.

606 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question