Unable to login to Windows 2000/XP Pro

Posted on 2002-04-11
Last Modified: 2010-05-18
Here's the situation:

I've got a Dell Latitude laptop, I try to login to either 2000 or XP and at the prompt where it asks me to hit CTRL, ALT, DEL to logon, I am unable to. I've checked the numlock keys and function keys to make sure, still no access. (I've spent hours hitting all the keys!) I was able to plug in a keyboard and I was able to do so, but I don't want to do that every single time. It's a laptop! For now I've gone into the user settings for both 2000 and XP and I set it to so that I don't have to hit the CTRL, ALT, DEL keys to logon. But in addition to that, I can't even scroll up and down with my arrow keys when I'm in any application where it involves scrolling, ie. Explorer, Word, etc...

Question by:elaranang
LVL 41

Expert Comment

ID: 6935653
sounds like the keyboard (built in) is bad
first get some compressed air (in a can) and blow it out
if that fails, take it to a competent shop and have them fix it
LVL 10

Accepted Solution

emery800 earned 150 total points
ID: 6935674
How old is the laptop? It sounds like either the keyboard is bad or it is not plugged in all the way. When it is booting up from the beginning can you do a control-alt-delete and have it reboot, right after you see the first screen not after it starts to load the windows. If you haven't worked on laptops I don't know if you should pop the keyboard and check to make sure it's ribbon cable is plugged in. Some models did have a problem with the cable working lose. Dave
LVL 24

Expert Comment

ID: 6937868
Possibly you got a disk S/W that was generated for a different machine. You needed an install process where Windoze can assign environment, devices, at startup time. The Install's Setup program.
(unless someone reconfired it so it has two configurations, one local (dialup) and other lan)
LVL 10

Expert Comment

ID: 6938831
Sunbow: I am not trying to be wise, but you have me confused. Bottom line is if external keyboard is working and the built in isn't then I ruled out the numlock as being the problem, which Dell has a problem with this. If he can do a control-alt-delete at the beginning then keyboard is probably OK, even though ribbon cables do work loose on the latitudes and also the LCD. If they can do the control-alt-delete at the beginning and it works then they should come up in safemode or do a repair of the OS as it appears wrong keyboard may be identified. Dave
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Expert Comment

ID: 6968594
This is a common problem with older dell laptops. The cable from the keyboard to the motherboard has oxide on it.(at the motherboard connector)You need to clean the cable with alcohol.
If the warranty has expired you can fix this yourself.
It may be difficult to get the laptop open, but you dont have to take it apart completly to be able to remove the keyboard.

Expert Comment

ID: 6980554
drno007 is right!

this is VERY common mostly due to a lose connection of the keyboard and the Crtl key doesn't work very well.  On the back of your laptop there are lots of screws (might have K label), unscrew those.  Get a small flat head screwdriver lift up the keyboard, unplug the keyboard to the mother board connector, replug it.  This will void your Dell warranty (there isn't any seal on the KB so who knows if you.....)

Expert Comment

ID: 7102774
  ***Request for Closing Action and Input *****  

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EXPERTS - Please monitor this question in the event that additional information or
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Expert Comment

ID: 7132855
Hello elaranang,

It appears that you have forgotten this question. I will ask Community Support to close it unless you finalize it within 7 days. If there is no objection or further activity, I will suggest to:

    Split points between: stevenlewis and emery800

elaranang, if you think your question was not answered at all, you can post a request in Community Support and ask them to delete this question and refund your points (please include a link to this
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Expert Comment

ID: 7181464
Per recommendation, force-accepted.

CS Moderator

stevenlewis: points for you at

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