Solved

HP Deskjet 400 unable to print after infected with w32/magistr.b@mm(?)  virus

Posted on 2002-04-14
6
227 Views
Last Modified: 2013-12-15
I was infected with a virus. After insalling anti-virus software, the virus was removed, but I am no longer able to print. I am able to print a test page. I have tried to un-install the software via the uninstall command from the HP help file, but I get a message saying that the HP icon in the printer folder must be removed first. The icon does not exist.I tried to re-install the drivers, but get a message saying that the printer port could not be found. I removed the port from the device manager, and windows (98) re-intalled it OK.

What else should I try?

I was told to try to re-intall windows over windows, but this has not solved anything in the past with other problems I've had.

Than you!!
0
Comment
Question by:gyogee
  • 3
  • 3
6 Comments
 
LVL 8

Expert Comment

by:tskelly082598
ID: 6942083
Possibly the virus removal was completed, but some Windows system files still need to be replaced. Could the virus have corrupted your Msprint.dll and/or Msprint2.dll files? Or some other printer related file?

Which version of Windows are you using? Could you copy identical versions of these files from another PC, or extract new copies of these files from your Windows CD?
0
 

Author Comment

by:gyogee
ID: 6943463
I am using windows 98.

How can I tell if the above files are corrupted??

According to AVG virus scan, the files you mentioned were not put into the "virus vault".

There is a spool file in the virus vault.

Thanks!!

0
 
LVL 8

Accepted Solution

by:
tskelly082598 earned 100 total points
ID: 6944893
Click on Start, Run, SFC.EXE to check for altered files.

What is the name of the spool file, e.g. SPOOL32.EXE?
0
Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

 

Author Comment

by:gyogee
ID: 6952229
Thank you!!! I ran SFC.exe as you suggested. I don't know which file fixed it, but spool32 was 1 of the files I restored.

Thanks again!!!
0
 
LVL 8

Expert Comment

by:tskelly082598
ID: 6953170
You're welcome.

Please close this question out by accepting my 4/16/02 comment as a successful solution to your problem.
Thanks.
0
 

Author Comment

by:gyogee
ID: 6955482
Thanks again!
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Join & Write a Comment

Suggested Solutions

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now