Solved

HP Deskjet 400 unable to print after infected with w32/magistr.b@mm(?)  virus

Posted on 2002-04-14
6
240 Views
Last Modified: 2013-12-15
I was infected with a virus. After insalling anti-virus software, the virus was removed, but I am no longer able to print. I am able to print a test page. I have tried to un-install the software via the uninstall command from the HP help file, but I get a message saying that the HP icon in the printer folder must be removed first. The icon does not exist.I tried to re-install the drivers, but get a message saying that the printer port could not be found. I removed the port from the device manager, and windows (98) re-intalled it OK.

What else should I try?

I was told to try to re-intall windows over windows, but this has not solved anything in the past with other problems I've had.

Than you!!
0
Comment
Question by:gyogee
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 8

Expert Comment

by:tskelly082598
ID: 6942083
Possibly the virus removal was completed, but some Windows system files still need to be replaced. Could the virus have corrupted your Msprint.dll and/or Msprint2.dll files? Or some other printer related file?

Which version of Windows are you using? Could you copy identical versions of these files from another PC, or extract new copies of these files from your Windows CD?
0
 

Author Comment

by:gyogee
ID: 6943463
I am using windows 98.

How can I tell if the above files are corrupted??

According to AVG virus scan, the files you mentioned were not put into the "virus vault".

There is a spool file in the virus vault.

Thanks!!

0
 
LVL 8

Accepted Solution

by:
tskelly082598 earned 100 total points
ID: 6944893
Click on Start, Run, SFC.EXE to check for altered files.

What is the name of the spool file, e.g. SPOOL32.EXE?
0
Is Your DevOps Pipeline Leaking?

Is your CI/CD pipeline a hodge-podge of randomly connected tools? You’ve likely got a tool to fix one problem & then a different tool to fix another, resulting in a cluster of tools with overlapping functionality. Learn how to optimize your pipeline with Gartner's recommendations

 

Author Comment

by:gyogee
ID: 6952229
Thank you!!! I ran SFC.exe as you suggested. I don't know which file fixed it, but spool32 was 1 of the files I restored.

Thanks again!!!
0
 
LVL 8

Expert Comment

by:tskelly082598
ID: 6953170
You're welcome.

Please close this question out by accepting my 4/16/02 comment as a successful solution to your problem.
Thanks.
0
 

Author Comment

by:gyogee
ID: 6955482
Thanks again!
0

Featured Post

Don't Miss ATEN at InfoComm 2017!

Visit booth #2167 to see the  new ATEN VM3200 32 x 32 Modular Matrix Switch. Other highlights include the VE8950 4K HDMI Over IP Extender, VS1912 12-Port DP Video Wall Media Player  and VK2100 ATEN Control System. Register now with Free Pass Code ATEN288!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Canon ImageProGraf IPF 510 calibration 3 76
NCR Printer 7156 1 55
hp scanner L2683A and L2683B 3 32
Print from iPhone 6 18
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question