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HP Deskjet 400 unable to print after infected with w32/magistr.b@mm(?)  virus

Posted on 2002-04-14
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Last Modified: 2013-12-15
I was infected with a virus. After insalling anti-virus software, the virus was removed, but I am no longer able to print. I am able to print a test page. I have tried to un-install the software via the uninstall command from the HP help file, but I get a message saying that the HP icon in the printer folder must be removed first. The icon does not exist.I tried to re-install the drivers, but get a message saying that the printer port could not be found. I removed the port from the device manager, and windows (98) re-intalled it OK.

What else should I try?

I was told to try to re-intall windows over windows, but this has not solved anything in the past with other problems I've had.

Than you!!
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Question by:gyogee
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6 Comments
 
LVL 8

Expert Comment

by:tskelly082598
ID: 6942083
Possibly the virus removal was completed, but some Windows system files still need to be replaced. Could the virus have corrupted your Msprint.dll and/or Msprint2.dll files? Or some other printer related file?

Which version of Windows are you using? Could you copy identical versions of these files from another PC, or extract new copies of these files from your Windows CD?
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Author Comment

by:gyogee
ID: 6943463
I am using windows 98.

How can I tell if the above files are corrupted??

According to AVG virus scan, the files you mentioned were not put into the "virus vault".

There is a spool file in the virus vault.

Thanks!!

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Accepted Solution

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tskelly082598 earned 100 total points
ID: 6944893
Click on Start, Run, SFC.EXE to check for altered files.

What is the name of the spool file, e.g. SPOOL32.EXE?
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Author Comment

by:gyogee
ID: 6952229
Thank you!!! I ran SFC.exe as you suggested. I don't know which file fixed it, but spool32 was 1 of the files I restored.

Thanks again!!!
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LVL 8

Expert Comment

by:tskelly082598
ID: 6953170
You're welcome.

Please close this question out by accepting my 4/16/02 comment as a successful solution to your problem.
Thanks.
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Author Comment

by:gyogee
ID: 6955482
Thanks again!
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