HP Deskjet 400 unable to print after infected with w32/magistr.b@mm(?) virus
Posted on 2002-04-14
I was infected with a virus. After insalling anti-virus software, the virus was removed, but I am no longer able to print. I am able to print a test page. I have tried to un-install the software via the uninstall command from the HP help file, but I get a message saying that the HP icon in the printer folder must be removed first. The icon does not exist.I tried to re-install the drivers, but get a message saying that the printer port could not be found. I removed the port from the device manager, and windows (98) re-intalled it OK.
What else should I try?
I was told to try to re-intall windows over windows, but this has not solved anything in the past with other problems I've had.