Solved

no access after reboot (internet ok tho)

Posted on 2002-04-18
11
192 Views
Last Modified: 2010-04-12
Hi, a colleague is having trouble with the VPN service setup on her pc.  When first accessing work via the VPN the service is ok but if she has to reboot then the VPN service seems not to respond.  There is nothing in the connection monitor screen.  The internet connection is still fine though, no probs surfing that.  Any ideas as the tech people at work at a loss as always?
She is accessing via BT using Win2000, GNAT VPN Client.
0
Comment
Question by:Kyliem
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 5
11 Comments
 
LVL 10

Expert Comment

by:emery800
ID: 6955511
Can they ping the vpn ip?
0
 

Author Comment

by:Kyliem
ID: 6971178
She doesn't know.  She's gonna try it and get back to me.
K
0
 
LVL 10

Expert Comment

by:emery800
ID: 6971325
What error are they receiving when trying to connect? Dave
0
Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

 

Author Comment

by:Kyliem
ID: 6985562
Strangely no error.  I was expecting a no domain controller failure but she says logging onto the machine is ok.  As her login domain is obviously being recognised and authorised I don't understand why she can then not ping any part of the network or view it in explorer.  

When it misbehaves like this, ie not responding after reboot she leaves it til next day and it's ok.  Now I have a different network provider (NTL and she has BT) and I can't use my cable modem between machines; I have no hub etc, inside of a 4hr interval window.  I expect the ip/mac address etc is recorded by the network servers somewhere and not released until 4hrs is up.   Although she can connect and use the internet (remember the problem just seems to be localised to the VPN) could this be a similar thing with ip/mac addressing ?

Hopefully above makes sense, thanks
K
0
 

Author Comment

by:Kyliem
ID: 6985571
oh yes, I have asked her to disable the VPN and then log onto the pc again to see what error; if any; she gets regards the domain etc.  Hopefully this will establish if domain connection is taking place.

Please don't ask regards if her connection can be seen from work as the tech guys are not forthcoming with helpful info like this.  About as useful as an ice cream van at the north pole.!
K
0
 
LVL 10

Expert Comment

by:emery800
ID: 6986584
Depending on how your ISP is controlling your access to the internet this could be a problem. Some register the mac id of the modem, nic router if you are using one, etc. It is a real pain, but once you change your cable modem from one machine to another do you release and renew the ip to make sure your nic is seeing the ISP?
0
 

Author Comment

by:Kyliem
ID: 6987934
In my case using ipconfig /release, renew etc doesn't help, the interval stays same.  However, I don't know if using ipconfig would work for her so I'll put it fwd.
I would have thought that the internet would be unavailable as well though if problem with IP, not just the VPN.  
I'm on holiday next week so I am not going to be around to pass info back on this after today so please bear with me.
Thanks K
0
 
LVL 10

Expert Comment

by:emery800
ID: 6988697
The command from the dos prompt (type cmd to get to the dos prompt) is ipconfig /release and then ipconfig /renew Dave
0
 
LVL 10

Accepted Solution

by:
emery800 earned 100 total points
ID: 7000546
If you can access the internet with whatever setup you establish then you should be able to ping the ip of the VPN connection. You need to verify that this working and if so then the problem is with her setup on the NIC. Dave
0
 

Author Comment

by:Kyliem
ID: 7027351
Dave, sorry for the late comeback but the technies in their infinite wisdom decided the best option to blow her whole pc away and rebuild it.  That with a bit more 'playing about with it' seems to have resolved the issue.  I'm therefore going to award the points for time and effort even though I know technically there was no answer for either of us.

Thanks,  K
0
 
LVL 10

Expert Comment

by:emery800
ID: 7045888
Thanks! Take care Dave
0

Featured Post

IoT Devices - Fast, Cheap or Secure…Pick Two

The IoT market is growing at a rapid pace and manufacturers are under pressure to quickly provide new products. Can you be sure that your devices do what they're supposed to do, while still being secure?

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Using Windows 2008 RRAS, I was able to successfully VPN into the network, but I was having problems restricting my test user from accessing certain things on the network.  I used Google in order to try to find out how to stop people from accessing c…
I recently attended Cisco Live! in Las Vegas, a conference that boasted over 28,000 techies in attendance, and a week of hands-on learning hosted by a solid partner with which Concerto goes to market.  Every year, Cisco displays cutting-edge technol…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question