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Can't print using NT

Posted on 2002-04-22
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Last Modified: 2010-04-12
This problem just started this morning. I am using an NT workstation, and went to print an e-mail that was sent
to me. Netscape just froze and nothing would print.
I did CTRL+ALT+DEL and ended the task. I decided to
copy and paste the e-mail into Word and the same thing
happened, it just froze up. I have rebooted twice now,
and I'm wondering if I will have to reload NT. Basically
I can't print from any applications now. Any ideas?

Mark
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Question by:mbr2
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Expert Comment

by:EricWestbo
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Before you go ahead a reinstall your operating system, it might be better to reinstall your printer.

Start > Settings > Printers & remove any printers that are currently installed.  Reboot & reinstall the printer from there.

But for the love of Pete, don't put yourself through an OS reinstall until you at LEAST try this.


Hope this helps!
-Ken
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Author Comment

by:mbr2
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Ken,

I appreciate the input, but I tried deleting the
printer in the printer folder and it just freezes up.
I have to go to CTL+ALT+DEL just to end the task.

Any other suggestions?

Mark
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Accepted Solution

by:
choywaikin earned 175 total points
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Mark,

Try to stop the spooler first, before you remove printer driver, you can also boot into VGA (safe) mode to do so.

Check for the directory "C:\WINNT\system32\spool\drivers\xxxxx"
remove the printer driver you installed.

Reboot, and reinstall the printer driver.

Check if your printer driver is NT supported before you install to computer.

choywaikin
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Expert Comment

by:rid
Comment Utility
I agree with choywaikin - try to stop all printer-related processes before removing.

Is this a local or a network printer?
How's the situation with free HD space?

Regards
/RID
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Expert Comment

by:thoffman
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BTW, to stop the spooler, just go to Start/Run and type "net stop spooler" (no quotes).

What printer is it?
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Expert Comment

by:Gtrist
Comment Utility
Do you have a virus scanner with current definitions? It sound a little suspicious that all of this started with an email you received.
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Author Comment

by:mbr2
Comment Utility
Sorry, none of these things worked but I appreciate
the suggestions. I finally just had to reload the
machine.

Thanks
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Expert Comment

by:thoffman
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I know you've solved it by re-installing Windows, but out of curiosity, which printer was it?

--
Troy
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Author Comment

by:mbr2
Comment Utility
The printer was a Canon BJC 4550, and actually I have another
printer attached to another computer (HP 952C) and I could
not print to it either.

Thanks for all the help!
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