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OL2000: HTML Messages Arrive Incomplete

Posted on 2002-04-26
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Last Modified: 2010-04-08
I have an HTML message that e-mails out daily to about 100 users in the company.  Three users cannot read the entire message.  For each of the 3, a portion is cut off (not the same on each).  All have applied the lates critical updates and security patches from MS.  All have tried setting their Mail Format at HTML and Rich Text, but no help.

Does anyone know of other settings we can check on their PCs to solve this?
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Question by:kkaltenbach
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by:Neo_mvps
ID: 6971576
If the recipients review the html source, is the text mising from there as well?  (have them right click on the body and select View | Source)
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Author Comment

by:kkaltenbach
ID: 6971913
Yes, the text is missing from the Source as well.  It's just cut off at whatever point the HTML is cut off.
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by:Neo_mvps
ID: 6972118
Weird...  All users connect to a microsoft exchange server or something else?  If something else, what type of account (POP/IMAP)?  The reason that I ask is that I'm wondering if the message is being corrupted during transmission.
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by:kkaltenbach
ID: 6972134
Weird, I agree!  All are on the same Exchange server, although each is in a different remote office.  But connections are through the WAN.  I just wondered if there are any settings for Outlook or IE (security or file-size, maybe) that could cause it.  
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Neo_mvps earned 100 total points
ID: 6972264
No... no settings that do that.  About the best I can think of is to use a tool like outlookspy or mdbvu32 that lets your review the raw properties of the message to see if everything was written correctly to the store.

If the receiving server (eg. message went from server a to server b) is not writing the information correctly, then I would suspect that something is interferring.  One that would come to mind is antivirus that runs on the exchange server.
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Author Comment

by:kkaltenbach
ID: 6972270
Thanks!  I hadn't thought about the NAV software, and I'll bet it's got something to do with it.  I'll check things out with the tools you mentioned, and see if disabling the NAV for a period takes care of it.
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Expert Comment

by:bangowest
ID: 10079782
Kkaltenbach...Did you ever figure out what was up with your problem???  We are having exactly the same issue with one of our remote sites.
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Author Comment

by:kkaltenbach
ID: 10079981
bangowest:   I never did get a final solution.  The network team didn't want to disable the antivirus software (Norton), so I was unable to test whether that was causing the problem.  I suspected it was, since only the html messages were affected.  Eventually, the company was bought out by another that used Lotus Notes instead, so the problem disappeared.  
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Expert Comment

by:bangowest
ID: 10080048
O.K. well thanks anyway.  If I come up with an answer, do you want me to let you know?
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by:kkaltenbach
ID: 10080289
That would be great!  Never know when I might come across the same problem, and it would certainly help anyone else who looks up this question.  Good luck!
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