Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

OL2000: HTML Messages Arrive Incomplete

Posted on 2002-04-26
10
Medium Priority
?
209 Views
Last Modified: 2010-04-08
I have an HTML message that e-mails out daily to about 100 users in the company.  Three users cannot read the entire message.  For each of the 3, a portion is cut off (not the same on each).  All have applied the lates critical updates and security patches from MS.  All have tried setting their Mail Format at HTML and Rich Text, but no help.

Does anyone know of other settings we can check on their PCs to solve this?
0
Comment
Question by:kkaltenbach
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
  • 2
10 Comments
 
LVL 16

Expert Comment

by:Neo_mvps
ID: 6971576
If the recipients review the html source, is the text mising from there as well?  (have them right click on the body and select View | Source)
0
 

Author Comment

by:kkaltenbach
ID: 6971913
Yes, the text is missing from the Source as well.  It's just cut off at whatever point the HTML is cut off.
0
 
LVL 16

Expert Comment

by:Neo_mvps
ID: 6972118
Weird...  All users connect to a microsoft exchange server or something else?  If something else, what type of account (POP/IMAP)?  The reason that I ask is that I'm wondering if the message is being corrupted during transmission.
0
NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

 

Author Comment

by:kkaltenbach
ID: 6972134
Weird, I agree!  All are on the same Exchange server, although each is in a different remote office.  But connections are through the WAN.  I just wondered if there are any settings for Outlook or IE (security or file-size, maybe) that could cause it.  
0
 
LVL 16

Accepted Solution

by:
Neo_mvps earned 400 total points
ID: 6972264
No... no settings that do that.  About the best I can think of is to use a tool like outlookspy or mdbvu32 that lets your review the raw properties of the message to see if everything was written correctly to the store.

If the receiving server (eg. message went from server a to server b) is not writing the information correctly, then I would suspect that something is interferring.  One that would come to mind is antivirus that runs on the exchange server.
0
 

Author Comment

by:kkaltenbach
ID: 6972270
Thanks!  I hadn't thought about the NAV software, and I'll bet it's got something to do with it.  I'll check things out with the tools you mentioned, and see if disabling the NAV for a period takes care of it.
0
 

Expert Comment

by:bangowest
ID: 10079782
Kkaltenbach...Did you ever figure out what was up with your problem???  We are having exactly the same issue with one of our remote sites.
0
 

Author Comment

by:kkaltenbach
ID: 10079981
bangowest:   I never did get a final solution.  The network team didn't want to disable the antivirus software (Norton), so I was unable to test whether that was causing the problem.  I suspected it was, since only the html messages were affected.  Eventually, the company was bought out by another that used Lotus Notes instead, so the problem disappeared.  
0
 

Expert Comment

by:bangowest
ID: 10080048
O.K. well thanks anyway.  If I come up with an answer, do you want me to let you know?
0
 

Author Comment

by:kkaltenbach
ID: 10080289
That would be great!  Never know when I might come across the same problem, and it would certainly help anyone else who looks up this question.  Good luck!
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question