SCSI hard drive prob - please help!
Posted on 2002-04-29
This one could have gone into hardware, XP or win 98 – but I am desperate for a resolution so I went with my favourite. Sorry this is a bit long, but hopefully the more info I give the easier it will be for you guys to contribute.
I am experiencing some pretty fundamental (but intermittent) problems with a PC that I have just installed for someone. It is a P4 2 gig, with 1 gig RAM, Geforce 3 and a SCSI Quantum Atlas 10KIII.
The PC was initially pre-installed with windows 98. I was only able to test it for a limited period, but everything seemed to be running smoothly. Then the decision was taken to upgrade to XP – but due to time constraints I had to upgrade over the top of win98 rather than do a fresh install as I would have preferred. I followed the procedure for installing XP (inserting the SCSI driver disk at the appropriate time) and everything seemed to be running perfectly. An intensive period of use followed during which many programs were installed and settings transferred – no problems manifested themselves. The two weeks that followed were relatively trouble free.
However, in addition to sporadic lockups more serious boot up problems have started to occur. On several occasions the message “Disk boot failure insert system disk and press enter” has appeared. He got round this by inserting his XP disks and trying various combinations of onscreen options – I sense that the problem spontaneously rectified itself.
Also with increasing frequency, the system has been stalling very early on just when the system is detecting the SCSI drive – it displays the message “SCSI ID 06 Quantum Atlas 10K3_72_wls_” and the system hangs with the cursor blinking. After multiple restarts and patient waiting the boot process typically resumes (this has taken anything from 5-10 mins to a current maximum of 1/2 hour). There have been multiple variations on this same theme. Once into windows the system seems to function normally.
I would be very grateful for some feedback as I have so far been unable to isolate the source of the problem. The PC is in another country so I have had to diagnose it as best I can remotely. If necessary I will ship it back, but I just want to get him up and running properly as soon as possible.
It’s way past bedtime here in the UK so I will check back in the morning (about 6 hours time).
Thanks in advance,