Word: error "cannot find hyphenation file mshy3GE.dll"

Hello

I have Office XP english and the language pack installed. In the tool "Microsoft Office Language Settings" I have enabled "German" and "German (Switzerland)".

When I open a new document and set the language to german everything works including hyphenation.

But when I open received german documents created with older Word versions I get the error message "Word cannot find the hyphenation file mshy3GE.dll or mshy32.dll for German (Switzerland)".

What can I do? I have already tried to copy these files to Microsoft Shared/Proof, but it didn't help.

It cannot be a simple installation problem on my computer, because other collegues have the same problem.

Eric
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BauersachsAsked:
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MindphaserCommented:
Points refunded and moved to PAQ

** Mindphaser - Community Support Moderator **
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bruintjeCommented:
Hi Eric,

this is something you can try to do

-look for the file msth32.dll on the CD
-add it under the map C:\Program Files\MSOffice\Office

HTH:O)Bruintje
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BauersachsAuthor Commented:
msth32.dll (version 6.0.0.2030, size 19456) is according to Microsoft an Office 97 DLL and has nothing to do with Office XP.

But anyway: I have copied it to
- Program Files/Microsoft Office XP/Office10
- Program Files/Microsoft Office/Office
- Program Files/Microsoft Office/Office/1033
- Program Files/Microsoft Office/Office/1034
- Program Files/Microsoft Office/Office/1036
- Program Files/Microsoft Office/Templates/1033
and it didn't help. The problem persists.

Eric
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bkpchs237Commented:
Bauersachs,

The following link seems to be the English(US) equivalent to your German problem:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q134996

It seems to suggest that the files needed are not installed.  Simply copying the files may not do the trick.  I'd check the actual installation of your proofing tools and retry.

Hope this helps.
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bkpchs237Commented:
Bauersachs,

Additional assistance:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q265269
I haven't found any specific references to this problem in XP, but these should steer you in the right direction as to the cause and solution for your problem.

Hope this helps.
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bruintjeCommented:
---------------------------
Hi Bauersachs,

Any luck yet to try the suggestions in this thread?
Please provide some feedback to the experts willing to spend their time and try to solve your problem.

---------------------------
Thanks
:O)Bruintje
---------------------------
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BauersachsAuthor Commented:
I'm sorry for not replying. Both KB articles are only very far related to my problem and don't help in any way.

Q134996 says: "Cannot find" means either the tool is not in the expected location on the disk or, if there is a path listed for the tool, the tool is registered in a location other than where it is installed.
This statement doesn't help me any further.

Q265269: concerns Office 2000, and is solved with the latest SP. I'm using Office 2002.

Another information: Even the MS specialist in the newsgroup couldn't find any information to this problem in his internal KB.

Eric
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bruintjeCommented:
Hi Eric,

maybe a workaround though it's no solution

-could you open the older documents
-copy/paste the contents to a new file
-then save and reopen
-still get the error?

if this could work there's only one conversion needed

Brian
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BauersachsAuthor Commented:
Hello bruintje

Your workaround is no solution for me. I receive these documents all the time from external companies. I read these documents normally only once. If I convert them the error message may disappear, but it will happen again with the next document.

Eric
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bruintjeCommented:
Hi Eric, that's true, but this sounds like a compability problem and if even MS does not have a ready answer i'm at a loss here also

then you should have something like a preconvertor that converts word docs like the workaround (if that works) and then opens for reading

a small copy/paste macro isn't that hard to write

Brian
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BauersachsAuthor Commented:
Hi again

Workaround is no solution. I want to eliminate the problem. The MS guy didn't answer to my latest message. But it should be possible to open a word document without an error message!
Please reply here only if you've got another solution idea. Thanks.

Eric
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mc_oppCommented:
Hello I have the same problem and I seem to stupid to see the result. What can I do?? My email is mc_opp@web.de
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swisslyonsCommented:
excuse me please for being also apparently unable to find the accepted answer. and I am not stupid. Dear Moderator: please include a link or some explanation of where to find the accepted answer. how ridiculous to spend my time reading through this thread only to have the solution moved and to be looked for like a stupid Easter Egg hunt. where is the PAQ? how about a simple link to the accepted answer?

if someone is kind enough, please email me the solution at lyons@iserve.ch

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jonasgarstickCommented:
I've got the same problem right now, 3 years later. There have to be a solution, please update!
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