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Word: error "cannot find hyphenation file mshy3GE.dll"

Posted on 2002-04-30
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Last Modified: 2007-11-27
Hello

I have Office XP english and the language pack installed. In the tool "Microsoft Office Language Settings" I have enabled "German" and "German (Switzerland)".

When I open a new document and set the language to german everything works including hyphenation.

But when I open received german documents created with older Word versions I get the error message "Word cannot find the hyphenation file mshy3GE.dll or mshy32.dll for German (Switzerland)".

What can I do? I have already tried to copy these files to Microsoft Shared/Proof, but it didn't help.

It cannot be a simple installation problem on my computer, because other collegues have the same problem.

Eric
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Question by:Bauersachs
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14 Comments
 
LVL 44

Expert Comment

by:bruintje
ID: 6980020
Hi Eric,

this is something you can try to do

-look for the file msth32.dll on the CD
-add it under the map C:\Program Files\MSOffice\Office

HTH:O)Bruintje
0
 
LVL 1

Author Comment

by:Bauersachs
ID: 6980067
msth32.dll (version 6.0.0.2030, size 19456) is according to Microsoft an Office 97 DLL and has nothing to do with Office XP.

But anyway: I have copied it to
- Program Files/Microsoft Office XP/Office10
- Program Files/Microsoft Office/Office
- Program Files/Microsoft Office/Office/1033
- Program Files/Microsoft Office/Office/1034
- Program Files/Microsoft Office/Office/1036
- Program Files/Microsoft Office/Templates/1033
and it didn't help. The problem persists.

Eric
0
 
LVL 6

Expert Comment

by:bkpchs237
ID: 7002714
Bauersachs,

The following link seems to be the English(US) equivalent to your German problem:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q134996

It seems to suggest that the files needed are not installed.  Simply copying the files may not do the trick.  I'd check the actual installation of your proofing tools and retry.

Hope this helps.
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LVL 6

Expert Comment

by:bkpchs237
ID: 7002718
Bauersachs,

Additional assistance:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q265269
I haven't found any specific references to this problem in XP, but these should steer you in the right direction as to the cause and solution for your problem.

Hope this helps.
0
 
LVL 44

Expert Comment

by:bruintje
ID: 7019402
---------------------------
Hi Bauersachs,

Any luck yet to try the suggestions in this thread?
Please provide some feedback to the experts willing to spend their time and try to solve your problem.

---------------------------
Thanks
:O)Bruintje
---------------------------
0
 
LVL 1

Author Comment

by:Bauersachs
ID: 7020070
I'm sorry for not replying. Both KB articles are only very far related to my problem and don't help in any way.

Q134996 says: "Cannot find" means either the tool is not in the expected location on the disk or, if there is a path listed for the tool, the tool is registered in a location other than where it is installed.
This statement doesn't help me any further.

Q265269: concerns Office 2000, and is solved with the latest SP. I'm using Office 2002.

Another information: Even the MS specialist in the newsgroup couldn't find any information to this problem in his internal KB.

Eric
0
 
LVL 44

Expert Comment

by:bruintje
ID: 7020082
Hi Eric,

maybe a workaround though it's no solution

-could you open the older documents
-copy/paste the contents to a new file
-then save and reopen
-still get the error?

if this could work there's only one conversion needed

Brian
0
 
LVL 1

Author Comment

by:Bauersachs
ID: 7020086
Hello bruintje

Your workaround is no solution for me. I receive these documents all the time from external companies. I read these documents normally only once. If I convert them the error message may disappear, but it will happen again with the next document.

Eric
0
 
LVL 44

Expert Comment

by:bruintje
ID: 7020095
Hi Eric, that's true, but this sounds like a compability problem and if even MS does not have a ready answer i'm at a loss here also

then you should have something like a preconvertor that converts word docs like the workaround (if that works) and then opens for reading

a small copy/paste macro isn't that hard to write

Brian
0
 
LVL 1

Author Comment

by:Bauersachs
ID: 7020117
Hi again

Workaround is no solution. I want to eliminate the problem. The MS guy didn't answer to my latest message. But it should be possible to open a word document without an error message!
Please reply here only if you've got another solution idea. Thanks.

Eric
0
 
LVL 6

Accepted Solution

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Mindphaser earned 0 total points
ID: 7144415
Points refunded and moved to PAQ

** Mindphaser - Community Support Moderator **
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Expert Comment

by:mc_opp
ID: 7425414
Hello I have the same problem and I seem to stupid to see the result. What can I do?? My email is mc_opp@web.de
0
 

Expert Comment

by:swisslyons
ID: 8868522
excuse me please for being also apparently unable to find the accepted answer. and I am not stupid. Dear Moderator: please include a link or some explanation of where to find the accepted answer. how ridiculous to spend my time reading through this thread only to have the solution moved and to be looked for like a stupid Easter Egg hunt. where is the PAQ? how about a simple link to the accepted answer?

if someone is kind enough, please email me the solution at lyons@iserve.ch

0
 

Expert Comment

by:jonasgarstick
ID: 15024428
I've got the same problem right now, 3 years later. There have to be a solution, please update!
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