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Windows Explorer Fails

Posted on 2002-04-30
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Last Modified: 2010-04-13
I have a problem with my computer that is using Win2K. The problem is that when I click on the "My Computer" desktop icon or "Windows Exporer" on my computer the screen will flicker, all the desk top Icons will disappear momentarily sometimes, and sometimes the screen will clear completely. If the icons do not return, the computer freezes up and the only way restore the desktop is to use the task manager to log out or restart the computer.

As long as this problem exist, I do not have access to my drives. If some could help to resolve this problem, it would be greatly appreciated.

Thank

bbarnett
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Question by:bbarnette
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Expert Comment

by:CrazyOne
ID: 6982518
Well first off check for virus's. If you dont have a virus-scanner then try this online scanner www.housecall.antivirus.com

Also try this
Start > Run sfc /scannow

Start > Run chkdsk /r

Run Defrag.

If these things don't help then boot to your Win2000 CD and do a Repair.

This could be hardware related. Possibly the RAM or the hard drive.


The Crazy One
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Author Comment

by:bbarnette
ID: 6982528
It is not a virus. I am running an up to date virus protection software.
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by:CrazyOne
ID: 6982674
Have you tried the other suggestions?
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Expert Comment

by:CrazyOne
ID: 6982675
Also see if an event error is getting logged for this.

Start > Run > eventvwr.msc /s
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Expert Comment

by:Zeawater
ID: 6983191
Turn off Active Desktop and ensure you have the latest video drivers installed. See if you can replicate the error in VGA mode.
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Accepted Solution

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Zeawater earned 100 total points
ID: 6983194
Is your W2K machine stand alone or participating in a network. Is the network Novell or W2K?
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Expert Comment

by:Zeawater
ID: 6983199
Is your W2K machine stand alone or participating in a network. Is the network Novell or W2K? It may be related to NDS or AD problems.
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Author Comment

by:bbarnette
ID: 6984905
Nothing appears in the event log related to this problem.

I have updated the video drivers to the latest, with no results.

The computer is connected to a network, and logging into both a novel system and an NT system.

I can not duplicate the problem in the VGA mode, with or without the network connection.

However, I did find that if I open and leave open the control panel, then the "My Computer" icon works?

Any more ideas?

Thanks for the help!
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Expert Comment

by:Zeawater
ID: 6987493
(i) Are any other users experiencing this problem?

(ii) Do you get the same problem when you are disconnected from the network, or when you are logged on locally?

(iii) Disconnect all mapped drives. Does the problem persist?

(iv) Replace video card if possible with different model card.

(v) Ensure no IRQ conflicts in BIOS with any device (do not use IRQ sharing), disable devices IRQ for testing purposes example USB and Network.

(vi) Set 'additional Services' from Automatic to Manual, example Anti Virus, Backup, Scheduling etc services. Try and methodically work out which Service is causing the problem.
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