Solved

Outlook XP refuses permission

Posted on 2002-04-30
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Last Modified: 2010-08-05
After a crash I reinstalled Outlook XP on my Windows2000 system and copied the outlook.pst file I saved back to the right place.
All my maps with email and adresses are there, I can modify them, but as soon as I make a new mail and want to add an address from the addressbook I get the following message: "The address could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permission."
All the adresses are there, but I can't use them.
I don't think this has anything to do with Win2K (administrator, user) because when I try it on my other operating system (Win98) I get the same message.
What to do?
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Question by:diegopos
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5 Comments
 
LVL 4

Expert Comment

by:EricWestbo
ID: 6985210
Hey, Diegopos...

This behavior can occur if the Outlook Address Book service is missing or damaged.  To resolve this behavior, remove and then add the Outlook Address Book service, and set each Contacts folder to show as an e-mail Address Book:

1. On the Tools menu, click Services.

2. On the Services tab, click Outlook Address Book , and then click Remove . Click Yes to remove this information service from the profile.  If Outlook Address Book does not appear in the Services list, proceed to the next step.

3. Click Add, click Outlook Address Book, and then click OK.

4. Click OK, and then click OK again to close the Services dialog box.

5. For each Contacts folder in the Folder list:

   a) Right-click the folder, and then click Properties .

   b) On the Outlook Address Book tab, click to select the Show this folder as an e-mail Address Book check box, and then click OK .

6. On the File menu, click Exit and Log Off .

7. Restart Outlook.

If Outlook Address Book is not available to be added as a service, refer to the following article in the Microsoft Knowledge Base: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q195498


Let me know if this helps!

/ew


SOURCE:  http://support.microsoft.com/default.aspx?scid=kb;EN-US;q303926
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Author Comment

by:diegopos
ID: 6985364
Hello Eric,

Thanks for your detailed reaction. But I encounter a first difficulty under step 1. Under the TOOLS menu there is no tab called SERVICES. How can I get that tab to show up?

By the way, I read this article in the Microsoft Knowledge Base and as far as I get it, it does not apply to my installation since ABOUT MICROSOFT OUTLOOK doesn't say 'corporate'.
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Author Comment

by:diegopos
ID: 6991005
I've solved the problem myself.
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LVL 44

Expert Comment

by:bruintje
ID: 7345666
Hello diegopos@pcsupp

this question is open for more then 2 months
time to clean up
if not stated otherwise

may we know the solution?

my recom will be
-PAQ and refund
-this will be finalized by an EE Moderator
-with no further update (25.10.2002)

PLEASE DO NOT ACCEPT THIS COMMENT AS ANSWER

HAGD:O)Bruintje
posted by ToolzEE v1.0
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Accepted Solution

by:
Jgould earned 0 total points
ID: 7374657
Question has been closed as per recommendation

JGould-EE Moderator
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