I'm a new pc user. I was trying to backup my personal files folder in Outlook 2000. I went to microsoft's website and followed the instructions on how to backup these files. When I was checking to see if my backup worked I tried to open the backup file and I got an error message "The process cannot access the file because another process has locked a portion of the file". I don't know if I had a password or what because I don't know what it would be. What I'm trying to accomplish is backing up my critical files so that I can reformat my hard drive because I've been having lots of trouble and I was told that I should save everything important and reformat.
Any detailed help would be great.