print problem

when norton antivirus is installed on toshiba laptop, word documents are not printed.OS is win98.Is this a known problem.
windows 98 se,norton 2001,office 2000,laptop model not known(infact this a call for me from toshiba

the job is in print queue,but not printed
greeshmaAsked:
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EricWestboConnect With a Mentor Commented:
Norton has reported some printer problems when auto-protect and/or script-blocking is enabled, but this isn't necessarily related to your issue...

Try this possible solution first:

1. Start Norton AntiVirus.
2. Click Options. If a menu appears when you click Options, then click Norton AntiVirus. The Options for Norton AntiVirus dialog box appears.
3. Click Script Blocking.
4. Uncheck "Enable Script Blocking (recommended)."
5. Click OK.

If that does not fix the problem then try:

Disable Auto-Protect, print the job and then reenable Auto-Protect
1. Right-click the NAV icon in the Windows system tray.
2. Click Disable Auto-Protect.
3. Print the DOS-based print job.
4. Right-click the NAV icon in the Windows system tray, and then click Enable Auto-Protect


I'm interested in what make/model printer you have installed, as well.  This might be a driver issue.

Please also provide a better description re: the error... does a blank page print?  Is there an error message (if so, what is it)?  etc.


let us know...


/ew
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greeshmaAuthor Commented:
waiting........
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mousmasterbobCommented:
What ver of Norton, What operating system,What model of Toshiba What ver of Word????
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Crash2100Commented:
what do you mean by they're not printed?  Does the printer do anything?
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rayt333Commented:
If you shut down Norton (end task -- Ctrl,Alt,Delete) then does the job print correctly?
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ymashCommented:
What SP do you have?
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WiZaRdCommented:
"Is this a known problem."

No it isn't. How did you arrive at that conclusion ? Are you saying it prints when Norton is not running or it used to print before you installed Norton and now won't print ?

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EricWestboCommented:
greeshma, what's the status on this?

/ew
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greeshmaAuthor Commented:
well thank you all for your suggestions.it seems ericwestbo's trick has worked,apart from that after a couple of attempts it started working and they now at toshiba corp got a new virus april20th or some w32* virus,i think reinstallation is only choice.norton reported that 192 files have to be quarantined,after all attempts 45 are to be deleted,and majority of them are .scr,.pif,.rar,and some more.
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