4100N won't install on NT Server
Posted on 2002-05-02
I've got a problem installing a HP 4100N onto an NT4 Server, SP6, IE5.5, with McAffee NetShield installed and the latest SuperDAT installed.
Part whay through the install, where it is about to copy the files after asking if I want to share it, a message pops up saying 'A severe error has occured. Please reboot and try again' (something like that anyway, nothing helpful anyway). After a reboot, try again, still same error.
Have reinstalled SP6a, have uninstalled McAffee, have stopped all non-vital services. Nothing worked. We have spoken to HP, and it was left as they didn't know why.
I can install a port (although can't find the HP TCP/IP drivers to install them correctly).
I can install the printer as a local machine manually, but by going through the setup, it still gives the same error.
Printer is a network printer, only protocol being used is TCP/IP. We have other printers which have been successfully installed on other similar setup servers.
We have installed, using the same CD, the drivers, and correctly printed out, so we know the printer is fine.
Basically, short of a full reinstall, any ideas?
We will reinstall IE5.5 SP2 again onto the machine to see if that helps.
The server is a Compaq 530, standard Compaq stuff installed, with foundation agents updated to 5.30. Machine is networked fine.