Solved

Office XP  Unable to compose new msg and send thru dial up networking

Posted on 2002-05-02
5
172 Views
Last Modified: 2010-03-05
Person is on laptop using ATT VPN with outlook on office XP.  Can reply to recieved messages but can not create new and then send.  Can you help?

An error Message that says...."no account set up, contact your administrator"  But his account is set up.  Obviously because he's recieving mail.
0
Comment
Question by:mhfinc
5 Comments
 
LVL 9

Expert Comment

by:rjcpjc
ID: 6986787
What happens when they try to create a new message and then send?
0
 
LVL 10

Expert Comment

by:kevala
ID: 6986850
What is the Exact error received when trying to compose/send the email?
0
 

Author Comment

by:mhfinc
ID: 6986873
It is written above
0
 
LVL 9

Expert Comment

by:rjcpjc
ID: 6986885
Go to Tools, Email Accounts, View or Change Existing Email Accounts and see what account is set as the default (it will have the word default in ()'s).
0
 
LVL 4

Accepted Solution

by:
bluezoo7 earned 100 total points
ID: 6997222
If your user goes through a firewall, make sure that the Outlook client option "My SMTP server requires authentication" is checked.

This is found under Tools > Services (or Accounts) > (his mail account) Properties > Servers tab.
0

Featured Post

Do email signature updates give you a headache?

Constantly trying to correctly format email signatures? Spending all of your time at every user’s desk to make updates? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now