Exchange permission issues

Posted on 2002-05-03
Medium Priority
Last Modified: 2010-03-05
Hey, I have a question about an Exchange problem.. it seems relatively simple, however I am not sure where to look.
Heres the setup..

1 - Windows NT server with SP6 (PDC)
1 - Windows 2000 Server with SP2 (Fileserver)
1 - Windows 2000 Server with SP2 (Mailserver)

I installed Exchange 5.5 (Installed off the Back Office CD, and installed SP4 too) on Mailserver. I then went to install the Exchange admin on Fileserver so I could back up exchange using Veritas 8.6... I get to the part of the install where it asks to create a new site or join an existing one.

I click join, and hit next... this is the error I get..

"The user SERVER\Administrator does not have the sufficient rights for the Exchange Server site on the server MAILSERVER. The user requires Permissions Administrator rights."

These installs are all fresh clean new installs there is NOTHING changed on these computers but OS + service pack then exchange + service pack on the mailserver.

Thanx for any and all help.
Question by:Korey
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LVL 10

Expert Comment

ID: 6988629
Heres what you need to do.

There was an account that you installed the Exchange server with. This is the Exchange service account, and also the account you are using to start the Exchange services with. Use this account to install the tools.
Another concern here, is that you mentioned you are getting the option to create a new site or join an existing site, you should not be getting this option if all you are wanting to do is install the Exchange admin tools.

You are getting that error because you must have permissions within the Exchange organization to manage, install or join.

1. Logon to the server you are trying to install the admin tools with using the "Exchange service account".  Check the Exchange services to see which account they are using to startup with. (This might not be the administrator account)

2. Run setup, DELSELECT the following options:
Exchange Server
Books Online
Outlook Web Access
This will allow you to install only the admin tools on the server.

Also, on Windows 2000, you must be a member of the local administrators to install Exchange server.

So, as long as you are logged in with the Exchange service account on the server you are trying to install the admin tools on, you should have the appropriate permissions.

One other major question here. Does installing the admin tools on the server allow you to backup the databases with Veritas????? I thought you had to have the Exchange backup agent for Veritas??!!   <--- Look into that!!! (Do you have the Exchange backup agent for Veritas?

Installing the admin tools on a non Exchange server only allows you to use NT Backup to recognize the Exchange server and backup the Exchange databases. (Could be wrong here, but don't think so)

Hope this helps.


Author Comment

ID: 6988744
Ok I added the administrator account in the administrative group on the fileserver and mailserver, I have installed all the computers as the user SERVER/Administrator with the intent I could avoid all these problems ;) :)

I DO want to only install the admin tools, however with BackOffice I am unable to deselect Exchange server, the minute I do that admin tools becomes grayed out and I can install it.

The reason I'm confused, is because I am logging on as admin (the account I installed exchange and all the servers with) and haven't done any kind of funky permissions, yet I don't have enough access to Exchange :P

Ok, as for Veritas, yes I do have the backup agent for Exchange but... according to the 900+ page manual I need the admin tools installed as well in order to backup the whole information store/directory store for Exchange. As it is Veritas has been nothing but headaches, and this whole setup is a test of the backups so I can restore Exchange without 'as much' hassle as before :)

Thank you again.. :)
LVL 10

Accepted Solution

kevala earned 240 total points
ID: 6989050
OK, cool -
So you are using the Back office kit.....
How many Cd's came with your Kit?
Here's a little trick. Don't use the same installation method for just the admin tools, as you would normally when installing a whole Exchange server from the kit.

If you have a 7 cd kit - then i believe there should be setup.exe for Exchange on the 3rd or 4th cd. Try running it from that.
If it is a 5 cd kit, then i think the setup to use is on the 2nd or 3rd.
Usually it is the middle cd for whatever size kit you get.
Ok Ok, obviously i am not a guru in installing from the backoffice resource kit....but try running the setup for the Exchange admin tools from one of the middle cd's that has Exchange on it.

Did i explain that clearly?

Also, you stated SERVER\Administrator....did you mean DOMAIN\Administrator  ??
You are logging onto the machine with the domain adminstrator or Exchange service account right?

Maybe i misunderstood...but definitely try installing the admin tools by running the setup.exe from one of the middle cd's.

Author Comment

ID: 6989150
You sir are my hero :)

I installed Veritas and Exchange like 9 times already and could never get the directory service and information store to show up in Veritas.. it must have been installing off Disc 4 as you recommended... thanx for making my friday better :)

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