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problem with Motorola win56k modem

Posted on 2002-05-04
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Last Modified: 2013-12-27
Hi there,

  I have problem of installing Motorola win56k modem into my pIII system. It is running with win98 os. The system detects the modem and installs in com port #4 but I want to install it on com port #2 because AOL is not connected through com port #4. If I install the modem manually it doesn't get signal when I test the modem the system says error , modem is not connected or not functioning. So please help me to install the modem on port #2 and make it works for me.

thanx
cheers,
b.m
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Question by:nirvani
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hopmedic earned 50 total points
ID: 7018580
A winmodem does not use an actual com port - it uses a virtual com port.  Therefore, if you have a 'com 2' port on your computer, you will not be able to set the modem to be on com 2.  The way around this could be to disable your com 2 port in bios (assuming you don't use it).  Since it uses a virtual com port, it will select the first available 'com' port number after the ones that are enabled in bios.  Also, you would probably be wise to go into the safe mode, into device manager, to see if there are any ghost drivers loading.  Once in device manager, remove all devices listed under modem, and remove all com ports from the ports category.  Then restart the computer, it should detect the modem and reinstall drivers.  Many times this can resolve the issue.

Rich
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