Internet connection being lost
Posted on 2002-05-05
An acquaintance of mine is having the following problem. She is using Windows 2000 I think (either that or XP) and mainly wants the connection to play EverQuest (a MMPORG). Here's her description.
Problem: When i log onto the internet i can only do so once before i have to reset my pc otherwise it just doesn't detect the modem. And when i do log on i can only stay on for a short while before i get disconnected. Usually, the connection icon stays on the task bar, but it is dark signalling no data communication out or in. As i said, i then have to reset my pc before i can log on again.
I have tried a new modem, bought it actually. Tried new video drivers, the latest, the one recommended by SonyEQ, and the oldest ones i could get, as advised by a tech.
If i log onto EQ i select my char and then get black screen and "you have been disconnected". Sometimes i get onto game world, and immediately the lag bar climbs towards 100% and then i get black screen and "You have been disconnected". I then have to restart my pc.
I already suggested new modem, drivers, none worked. I suggested maybe it was a virus, a worm of some sort, she completely reformatted her hard drive but the problems still continue.
Can anybody else think of anything?