Drive Error/virus?

I am getting the following error on the computer when trying to boot up ...

Trend Chipawayvirus (r) Onguard wait


before this happened their was some sort of message about the Master boot record...
LVL 11
Eaddy BarnesITAsked:
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WakeupConnect With a Mentor Specialist 1Commented:
greeneel,

Does it boot up? or....just sit there?
Try disabling the Trend CAV software.  Here's how:

 How do I disable Trend CAV in my PC?

Answer: Turning off Trend CAV is not recommended. The operating systems supported by Trend CAV are DOS 6.22, Windows 95 (including OSR2), Windows 98 RC5, Windows NT 4.0, Windows NT 5.0 Beta 1 and OS/2 T3.0. The file systems that are supported include FAT16, FAT32, NTFS and HPFS. If your system is using Linux, FreeBSd or others, Trend CAV is not guaranteed to detect all boot viruses successfully. If any compatibility problems are encountered, users can always turn off Trend CAV by entering the BIOS setup utility and turning off the antivirus function. The exact procedure differs slightly depending upon the vendor and version of your system BIOS. Refer to the BIOS user’s guide (usually included in the manual of your computer’s mainboard) for further information.
 

Also:  What kind of equipment do you have...what brand motherboard and just tell me what you know about your hardware.  We'll get this problem kicked.

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EricWestboCommented:
"Trend Chipawayvirus (r) Onguard wait" is not an error... it's a message stating that Trend ChipAway Virus protection, antivirus code that is embedded within the system BIOS, is running & protecting your system against boot viruses, which attack before your OS is running.


for more info:
http://www.antivirus.com/products/chipaway/faq.htm


/ew
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WakeupSpecialist 1Commented:
Ericwestbo,

I think that he is saying that he is stuck.  The AV program is sitting there at a wait state.
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Eaddy BarnesITAuthor Commented:
Wakeup,

i can have the motherboard and hardware info for u tomorrow thx
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WakeupSpecialist 1Commented:
Greeneel,

Ok Great!
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EricWestboCommented:
Greeneel... any more info here?

/ew
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Eaddy BarnesITAuthor Commented:
sorry guys for the late reply
It is a celeron 550 mhz
64 ram
trident Graphics card
action tec modem
i didn`t know how to get the mother board info but its a celeron purchaced around 1 1/2 yrs ago

it also has a network card that is smaller than the regular NICS
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WakeupSpecialist 1Commented:
Greeneel, have you tried any of our comments above?
How far past the bootup process do you get to where it gets to that TCAV message?
Does it boot into Windows?  or........is it after or before memory check?  basically when does it get stuck?
If you can't get in to reset the bios, try resetting the bios.  If you can't figure out how to do that then take the battery out from the motherboard as well as unplugging the powercord from the back of the computer or wall.
By resetting the bios, it may turn off the Trend Chipaway Antivirus.
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EricWestboCommented:
** PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER **

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If you feel that your question was not properly addressed, or that none of the comments received were appropriate answers, please post a request in Community support (with a link to this page) to refund your points.  The link to the Community Support area is: http://www.experts-exchange.com/jsp/qList.jsp?ta=commspt


/EW

** PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER **
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NetminderCommented:
Per recommendation, force-accepted.

Netminder
CS Moderator
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